WalkMe Archived Reviews (More than two years old)

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SFDC Solutions Architect at a pharma/biotech company with 1,001-5,000 employees
Jul 07 2015

What do you think of WalkMe?

How has it helped my organization?

WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's.

What needs improvement?

The admin tools can be a little confusing, so I understand registering for the training.

For how long have I used the solution?

3 months

What was my experience with deployment of the solution?

No. WalkMe completed our deployment on time without issues. Until we take training and can complete setup on our own, we won't be able to provide much.

What do I think about the stability of the solution?

Not to date.

How are customer service and technical support?

Customer Service: Excellent. Julian has been very forth coming with information and more than willing to help. Technical Support: NA - haven't had a…
Founder & Facilitator at a think tank with 51-200 employees
Jul 02 2015

What is most valuable?

The walk-thrus have been instrumental in our onboarding and support process. We have a very simple list of walk throughs the user can follow as they interact with our app… more»

How has it helped my organization?

We have reduced our onboarding time about 30% since implementing WalkMe. We’ve also been able to train more individuals within a new company, rather than limiting the… more»

What needs improvement?

The biggest area for improvement is the onboarding and training. It is very hands on and you really have to rely on your success manager to get the first phase launched… more»

What's my experience with pricing, setup cost, and licensing?

Although the contract can be a little nerve racking, it is totally worth it. I found that it helped give us the right mindset and commitment as we went through the… more»

Which solution did I use previously and why did I switch?

We were just using 1-on-1 training and support. WalkMe has made our training efforts much more scalable. Our user's ability to train and learn on their own has resulted in… more»

What other advice do I have?

Overall, WalkMe exceeded our expectations. WalkMe had a significant impact on our ability to launch new versions, retrain more than 10,000 users, identify the areas that… more»

Which other solutions did I evaluate?

We really didn't find many alternatives. At the time we were considering a few learning management systems. Once we found WalkMe we were confident that it was the right… more»

What is WalkMe?

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.

Learn more about WalkMe by visiting www.walkme.com

WalkMe customers

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines