WatchGuard Firebox Implementation Team

PA
Administrator at Sulbana Oy

course, it takes longer if you want to modify everything to ensure that your email gateway is working as it should and your VPN tunnels are set up properly. However, it's still very fast. So, I just quickly put the network cables in, and it starts working. But, of course, it's important to get everything working correctly, which takes some time, not because of the WatchGuard Firebox, but because you need to put every server you'll be using in working order and ensure that everything is working well with the firewall. It takes time. But once everything is set up, it's good to go.

In a new installation, it will always take time to get everything working as desired. There will always be something that needs to be done and different things you may want to enhance. But, with WatchGuard Firebox, you can get it working very quickly and then modify everything later.

Usually, we have two people for maintenance because there are usually other things happening at the same time. When we know that we need to do something bigger for the firewall, we exchange the hardware for a better or newer one or do software updates. The big picture of software updates is made in stock. So usually, one guy maintains the firewall, another update the servers, and they oversee the maintenance and anything else that needs to be done. The job role of the maintenance team is IT administrator.

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Luca Toni - PeerSpot reviewer
IT Security and Privacy at AD2000 Srl

The implementation was completed in-house.

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SR
President and Owner at Peak Communication Systems, Inc.

Make sure you have a good, qualified, trained engineer to help you initially get it set up. I do not recommend you doing it on your own unless you're somewhat trained in the terminology and capabilities of the particular product.

We have an engineering specialist, who has been certified by WatchGuard, secure attack vectors for us.

Once we get done putting the solution in and getting it set, there are times that the local IT support may be different from ours. They may go in and make a few minor tweaks to it. We try to keep that to a minimum because it is just one of those situations where we would like not to have too many hands in the pot.

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Buyer's Guide
WatchGuard Firebox
March 2024
Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
IP
Country Head at LS Systems Philippines

The product's simplicity and user-friendly interface require minimal assistance during configuration and deployment. Deployment time varies from customer to customer. For less complex use cases, the firewall can be deployed in just one day.

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it_user976371 - PeerSpot reviewer
Operations Manager at DLL Technologies

We used WatchGuard's team to help implement our programming into the firewall as our implementation was a one-off. 

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JG
IT Manager at WTS Media (Wholesale Tape & Supply)

I purchased it from a retailer at CDW and did the deployment myself.

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Ronald Lewis - PeerSpot reviewer
IT Manager at Invest Barbados

We did the deployment of the solution in-house.

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RA
Network Administrator at PT Lautan Luas Tbk

Initially, we took help from a third-party vendor to deploy the solution. Afterward, we did it in-house. It requires three to four network administrators for deployment and two network administrators for maintenance.

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JB
IT Manager at a engineering company with 11-50 employees

I did it myself.

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JW
IT Manager at Horizon Forest Products LP

We were helped by an authorized WatchGuard reseller on the initial setup. Once we got through the first one, we took over from them internally. The reseller was NetSmart. Our overall experience with them was very good.

We still have a relationship with them. We do a lot of our stuff in-house, but if we have something that we need a little bit of help with, we do reach out to them from time to time. But doing so, for us, is pretty rare at this point.

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PG
Owner at a construction company with 51-200 employees

The VAR came in—they charged me plenty, a couple of hundred dollars—to set the thing up. He put the thing down. I said, "How do I get onto it?" He made an account for me on it, but it wasn't, by design, to be user-configurable. Normally, they would configure it from their side and every time I would want to make a change I would have to call them.

Then I asked him about the DNS , and he said, "Well, is this it?" He didn't really know it very well. He was just a mid-level tech for a VAR who can set the things up in their base configuration, but he couldn't answer any questions.

From there, it was me. I can't get support from the WatchGuard group itself because they work through the VARs. So I'm looking at those websites that have server guys who talk about things that frustrate them, to find where the DNS is. Even now, I can't easily find logging. I have to search for it every time I want to see a log. The frustration I have with these devices is that they're put together in a certain way and you've got to learn where they want you to go to get what you want.

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FC
IT Director at Wise Ally Holdings Limited

We had one internal staff member and an external consultant from BARO International for the deployment. Our experience with BARO was good. They understood our requirements and were able to translate them into an actual solution and deploy it.

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MA
Technical & Pre-Sales Manager at GateLock

I deploy this product for my customers.

The staff required for deployment and maintenance depends on the project capacity. For a small or medium-sized project, one person is enough. For the smoothest deployment, this should be an engineer or an experienced technician that is aware of network security.

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HA
IT Manager at Yamazen Inc

We purchased the solution from a local distributor, Jensen IT, and they had a support line. We called up two or three times. Our experience with them was very reasonable.

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ZR
Lead IT Systems Engineer/Solutions Architect at Queensland Aboriginal and Islander Health Council

We deployed WatchGuard Firebox internally, through my team.

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SM
Global Head ICT (CITP & MIE) at The Aga Khan Academies

A consultant from WatchGuard was there. He showed it once, and our people could do it easily. They have deployed it again and again. It is pretty simple. 

You just need one person for its deployment and maintenance. Security personnel is the one who manages it.

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HC
Enterprise Architect at a wellness & fitness company with 10,001+ employees

I did it myself.

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GH
I.T. Manager at a construction company with 201-500 employees

We used a third-party integrator when we did our mass upgrade in 2017. At that time, all of our other ones had become end-of-life. They were Firebox Edges. We bought the boxes, dumped the configs on them, between us and the third-party, and either I or the third-party would deliver and install. Onsite downtime was as little as ten minutes.

Deploying it to distributed locations was super-simple.

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Arkadiusz Charuba - PeerSpot reviewer
IT Specialist/Admin at a legal firm with 11-50 employees

We had a business help us implement the solution. 

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JR
Woodworker at Creative Woodworking NW

I purchased it through Last Mile Gear, a reseller. One of their techs assisted me in installing it. He was pretty helpful. I also called WatchGuard's helpline and they were very helpful.

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RM
Sr. Systems Administrator at a individual & family service with 201-500 employees
KC
Manager IT at a hospitality company with 501-1,000 employees

We use Variable Path, out of San Francisco. Our rep is Jason Chang. Our experience with them was very good. I would recommend them.

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Carlos Coris - PeerSpot reviewer
Network and System Technician at MFAL LDA

I recall when I bought the first Firebox; someone advised me to start by seeking assistance from the WatchGuard support center. I found all the necessary information to implement the solution. That's why I believe it was relatively easy for me to implement it the first time. However, I am aware that many people find it challenging to implement WatchGuard on their first attempt.

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Matthew Cooper - PeerSpot reviewer
IT Network Administrator at a retailer with 501-1,000 employees

Our deployment was done through a third party.

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DE
Network Administrator at Niedersächsischer Turner-Bund e.V.

The implenetation was done by the vendor. For us the solution was ok. At this point my knowledge about firewall was not on the level I have today.

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WN
IT Officer at a manufacturing company with 1-10 employees

We used a third party and the deployment time takes less than ten minutes.

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Nadeem Abdulla - PeerSpot reviewer
Assistant Manager - IT Infrastructure at Taghleef Industries SpA

We used an in-house team.

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EK
ICT Manager at a maritime company with 11-50 employees

I implemented this solution all by myself, since I was lucky enough to have basic firewall knowledge. Our implementation strategy was to get to the level, as fast as possible, where I could meet the minimum requirements of the company, concerning its firewall policy. 

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JR
Network Administrator at Advanced Software Designs

Our reseller helped with deployment. Our experience with them was great. We still use them.

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GT
Prepress/Systems Manager at a printing company with 51-200 employees

We set it up ourselves.

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JL
Information Technology Specialist at a healthcare company with 51-200 employees

We used Pacific Office Automation. We had a very good experience with them. With the few bumps in the road that we had following the setup, we called them. We let them know what was going on and they helped us resolve the issues quickly.

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AS
Network Administrator at Abona Deutschland GmbH

During the deployment we worked closely with WatchGuard’s tech support team and they were very speedy in their responses to us.

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TS
Computer Programmer at Crestwood Inc

I usually set it up.

We didn't consult anyone. We didn't really have an implementation strategy per se. We just set it up (like the old one), then went through and looked at some of the new features and things we might want to use.

I maintain it and and set up whatever needs to be set up. The other IT guys can come in and do stuff if I'm not here. Generally, it doesn't take too much time to get anything set up that we need.

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AR
Owner at Thermioninc.com

I just used an integrator for the deployment, who was good. I have worked with him for years.

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MD
COO/CTO at a pharma/biotech company with 11-50 employees

No vendor team and no "in-house" beside myself.  We are a company of under 30 people, I am an IT dept/System Engineering staff of 1.

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RL
Technical Consultant at Rainbow Security

We handled the deployment ourselves.

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DM
Information Systems Administrator at a logistics company with 51-200 employees

We have one system administrator doing the support and maintenance of the WatchGuard Firebox.

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ST
IT Head at Patil Group

The implementation of the solution was done by our IT management team.

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PE
CFO at a tech vendor with 11-50 employees

Used in-house experience.

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Surjith Cs - PeerSpot reviewer
Sr.System Administrator at a computer software company with 201-500 employees

I installed this solution by myself.

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LP
Assistant Manager at a tech services company with 501-1,000 employees

We use a local vendor, Blue Chip Sri Lanka, who is very good. 

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SS
Technical Support at a tech vendor with 11-50 employees

I took care of the deployment for our customer.

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Buyer's Guide
WatchGuard Firebox
March 2024
Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.