WatchGuard Firebox Pros and Cons

WatchGuard Firebox Pros

ITManagedf70
IT Manager at a engineering company
One of my favorite features is the Geolocation service, where you can actually block specific activity or IP addresses registered to certain countries. For example, I don't want any web traffic from Russia or North Korea. I may even lock down certain policies down to 'I only want U.S. IP addresses.' I find that very useful.
They've done a lot of work with their SD-WAN, which we do use, to have our old internet service with our new internet service. If anything goes down on a particular interface, I can have different rules applied. Most of my users don't even know when our primary internet goes down anymore... I don't have to be here to do anything to switch it to our backup internet or to switch it back.
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JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
[A] valuable feature would be the branch office. We have five offices throughout the United States, and it coordinates the connections of those offices.
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Kelly Carlisle
Manager IT at a hospitality company with 501-1,000 employees
WatchGuard has a very easy VPN and branch office VPN setup, so we use those pretty extensively.
Regarding the reporting, I was in the Dimension server earlier today. It's very powerful. I like it. And the management features are easy to use. I like the fact that I can open up the System Manager client or I can just do it through the web if I'm making a quick change.
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Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,850 professionals have used our research since 2012.
Joseph Jansen
IT Specialist at Art Students League
It's pretty simple to understand when you want to do any diagnostics on your network. If you want to go in and see what packages are having trouble getting through, what's being held, stalled, etc., it's very easy to use in that way.
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Reviewer843600
Director of Information Technology at a retailer with 201-500 employees
Among the most valuable features is the ease of use — love the interface — of both the web interface and of the WatchGuard System Manager.
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Jason Markle
IT Director at a healthcare company with 1-10 employees
The policy monitoring and allowing different traffic flows are the most useful features for us; regulating which traffic comes in and out.
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reviewer1230873
Network Administrator at a retailer
It's hard to pick one feature over another. But if I had to pick one, the UTM would be the most valuable because of the notification. I get notified via email if there is any type of threat detection or alert, telling me something is wrong.
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Steve Rubin
President and Owner at Peak Communication Systems, Inc.
It saves us time in the respect that we now have the template built for it so we can get in and get it done. We've had much less problem supporting Voice over IP technologies from different companies. Because our client base has grown over the years, we're probably saving 20 to 30 man-hours a month now that we've got this on a good stable level.
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Hiro Amano
IT Manager at Yamazen Inc
The most valuable feature is the GUI, especially the real-time bandwidth usage report. Also, its integration with WiFi access points is nice.
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Scott Morin
Owner / Sr. System Engineer at Midwest Technology Specialists LLC.
As a whole, it has a very low requirement for ongoing interaction. It's very self-sufficient. If properly patched, it has very high reliability. The total cost of ownership once deployed is very low.
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WatchGuard Firebox Cons

ITManagedf70
IT Manager at a engineering company
Reporting is something you've got to set up separately. It's one of those things that you've got to put some time into. One of the options is to set up a local report server, which is what I did. It's not great. It's okay... Some of the stuff is a little complicated to get up and running. Once you do, it becomes very user-friendly and easy to work with, but I find there are some implementation headaches with some of their stuff.
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JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
In terms of the reporting and management features — and this isn't necessarily a WatchGuard issue, this seems to be more of an industry-wide issue — you get reports, but a lot of times you don't know what you're looking at. You're so overwhelmed with the data. You're getting a lot of stuff that doesn't matter, so it takes time to parse through it, to actually get what you want to know.
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Kelly Carlisle
Manager IT at a hospitality company with 501-1,000 employees
Once you start getting into proxy actions and setting up: "Okay, cool. Once this rule gets triggered, what actions have to happen?" I do know a few people who use WatchGuard and they still have to get assistance when they look at that. So I would file that as a con for WatchGuard. Proxy actions can be a little bit complicated.
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Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,850 professionals have used our research since 2012.
Joseph Jansen
IT Specialist at Art Students League
One other shortcoming is that there is no backup for it. We really haven't figured out how we might solve that problem. We may want to put a duplicate in... With WatchGuard, we just have the one box. If that were to fail, we'd probably be really hurting.
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Reviewer843600
Director of Information Technology at a retailer with 201-500 employees
If they could make the traffic monitoring easier that would be great. I don't use it that frequently, but I would like to see some improvements in the ease of use of that component, so it makes more sense. I know it's a technical component so there's going to be some difficulty trying to make that easier.
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Jason Markle
IT Director at a healthcare company with 1-10 employees
I'm not really impressed with the reporting side of it. It may be something I just haven't figured out very well, but it's hard to filter down on reporting of the actual valuable information that you would want. There is a lot of information out there so you have to have some kind of tool capture it and then filter through. So far, I haven't found the reporting side of the WatchGuard to be that user-friendly.
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reviewer1230873
Network Administrator at a retailer
Websense is an application that monitors and filters internet traffic. Websense was derived from WatchGuard. But when you go to WatchGuard to actually implement that particular feature, you have to use some type of additional feature and you have to pay for it, unfortunately. I think it should be free or free in the WatchGuard box itself, as an option. It would be nice if they didn't charge us for that.
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Steve Rubin
President and Owner at Peak Communication Systems, Inc.
The pricing could be improved. It is definitely one of the more expensive products.
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Hiro Amano
IT Manager at Yamazen Inc
We bought Firebox four or five years ago, and with the first version I had to reboot it every two or three months for no apparent reason. We upgraded last year to the M370 and it's been running, but it is rebooting from time to time. I don't know why.
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Scott Morin
Owner / Sr. System Engineer at Midwest Technology Specialists LLC.
The data loss protection works well, but it could be easier to configure. The complexity of data loss protection makes it a more difficult feature to fully leverage. Better integration with third-party, two-factor authentication would be advantageous.
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Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,850 professionals have used our research since 2012.