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WatchGuard Firebox Pros and Cons

WatchGuard Firebox Pros

Owner at a construction company with 51-200 employees
The ports that I have assigned appear to be unattainable to outside 'mal-actors,' unless they have an address registered on the internet that this thing is expecting. That's a layer of security.
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Manager IT at a hospitality company with 501-1,000 employees
WatchGuard has a very easy VPN and branch office VPN setup, so we use those pretty extensively.
Regarding the reporting, I was in the Dimension server earlier today. It's very powerful. I like it. And the management features are easy to use. I like the fact that I can open up the System Manager client or I can just do it through the web if I'm making a quick change.
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GT
Director of Information Technology at a retailer with 201-500 employees
Among the most valuable features is the ease of use — love the interface — of both the web interface and of the WatchGuard System Manager.
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Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
IT Director at a healthcare company with 1-10 employees
The policy monitoring and allowing different traffic flows are the most useful features for us; regulating which traffic comes in and out.
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GH
Network Administrator at a retailer
It's hard to pick one feature over another. But if I had to pick one, the UTM would be the most valuable because of the notification. I get notified via email if there is any type of threat detection or alert, telling me something is wrong.
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SR
President and Owner at Peak Communication Systems, Inc.
It saves us time in the respect that we now have the template built for it so we can get in and get it done. We've had much less problem supporting Voice over IP technologies from different companies. Because our client base has grown over the years, we're probably saving 20 to 30 man-hours a month now that we've got this on a good stable level.
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Owner / CEO at Midwest Technology Specialists LLC.
As a whole, it has a very low requirement for ongoing interaction. It's very self-sufficient. If properly patched, it has very high reliability. The total cost of ownership once deployed is very low.
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IT Director at Wise Ally Holdings Limited
Because we bought two firewalls... we need a central place to manage the policies and deploy them to both devices. It's good that it provides a system management console that is able to manipulate and manage policies in one place and deploy them to different locations.
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I.T. Co-ordinator at National Lotteries Control Board
Two of the functionalities we use most are the traffic monitoring and the full panel dashboard. Those are two things that are very useful for us... In addition, it provides us with layered security. It allows us to determine what types of access, to which networks, we want to allow or deny.
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DE
Network Administrator at Niedersächsischer Turner-Bund e.V.
The solution simplifies my business. Normally, for administration, we are using NetApp System Manager on Window since it's easy to create new policies. In a short amount of time, you can create new policies based on new requirements. For example, in the last few months, many requirements changed due to the coronavirus, adding the use of new services, like Office 365, and eLearning tools, like Zoom.
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WatchGuard Firebox Cons

Owner at a construction company with 51-200 employees
I don't think I can get a full-blown DNS client from it. I've been trying to have DNS services. It has forwarding, but I don't get the services of a full DNS client. My main difficulty with it is that I can't run a complete service. I need NTP. I need DNS. I need DHCP for my domain, but I only get forwarding. As far as I can tell, I don't get caching and the kinds of reporting and registration needed to host a DNS for a domain. I have to have a separate solution for that.
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Manager IT at a hospitality company with 501-1,000 employees
Once you start getting into proxy actions and setting up: "Okay, cool. Once this rule gets triggered, what actions have to happen?" I do know a few people who use WatchGuard and they still have to get assistance when they look at that. So I would file that as a con for WatchGuard. Proxy actions can be a little bit complicated.
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GT
Director of Information Technology at a retailer with 201-500 employees
If they could make the traffic monitoring easier that would be great. I don't use it that frequently, but I would like to see some improvements in the ease of use of that component, so it makes more sense. I know it's a technical component so there's going to be some difficulty trying to make that easier.
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Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
IT Director at a healthcare company with 1-10 employees
I'm not really impressed with the reporting side of it. It may be something I just haven't figured out very well, but it's hard to filter down on reporting of the actual valuable information that you would want. There is a lot of information out there so you have to have some kind of tool capture it and then filter through. So far, I haven't found the reporting side of the WatchGuard to be that user-friendly.
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GH
Network Administrator at a retailer
Websense is an application that monitors and filters internet traffic. Websense was derived from WatchGuard. But when you go to WatchGuard to actually implement that particular feature, you have to use some type of additional feature and you have to pay for it, unfortunately. I think it should be free or free in the WatchGuard box itself, as an option. It would be nice if they didn't charge us for that.
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SR
President and Owner at Peak Communication Systems, Inc.
The pricing could be improved. It is definitely one of the more expensive products.
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Owner / CEO at Midwest Technology Specialists LLC.
The data loss protection works well, but it could be easier to configure. The complexity of data loss protection makes it a more difficult feature to fully leverage. Better integration with third-party, two-factor authentication would be advantageous.
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IT Director at Wise Ally Holdings Limited
The UI is not as user-friendly as the model that I had used before, which was from Check Point. The design of the Firebox UI is restricted and needs an experienced network guy to understand the format and settings.
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I.T. Co-ordinator at National Lotteries Control Board
I would like to have a little more control over access points and the ability to see the bandwidth that is passing through a specific access point. We are not able to see that. We can see what traffic is passing through the Firebox itself, but we can't identify if it is coming from a particular access point or not.
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DE
Network Administrator at Niedersächsischer Turner-Bund e.V.
Sometimes I would like to copy a rule set from one box to another box in a direct way. This is a feature that is not present at the moment in WatchGuard.
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Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.