WatchGuard Firebox Pros and Cons

WatchGuard Firebox Pros

ITManagedf70
IT Manager at a engineering company
One of my favorite features is the Geolocation service, where you can actually block specific activity or IP addresses registered to certain countries. For example, I don't want any web traffic from Russia or North Korea. I may even lock down certain policies down to 'I only want U.S. IP addresses.' I find that very useful.
They've done a lot of work with their SD-WAN, which we do use, to have our old internet service with our new internet service. If anything goes down on a particular interface, I can have different rules applied. Most of my users don't even know when our primary internet goes down anymore... I don't have to be here to do anything to switch it to our backup internet or to switch it back.
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Joseph Jansen
IT Specialist at Art Students League
It's pretty simple to understand when you want to do any diagnostics on your network. If you want to go in and see what packages are having trouble getting through, what's being held, stalled, etc., it's very easy to use in that way.
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Hiro Amano
IT Manager at Yamazen Inc
The most valuable feature is the GUI, especially the real-time bandwidth usage report. Also, its integration with WiFi access points is nice.
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Jon Leib
Information Technology Specialist at a healthcare company with 51-200 employees
One of the most valuable features is the Geolocation. Because we aren't a multinational corporation, it allows me to look at things which might be suspicious to make sure that they are legitimate transactions rather than people sniffing around the network.
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JimWarren
IT Manager at Horizon Forest Products
The firewall aspect and the branch office VPNs are the most valuable features... We don't have any issues with it. We don't have to spend a lot of time maintaining it.
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Richard Marcin
Sr. Systems Administrator at a individual & family service with 201-500 employees
I like the High Availability features of the newest ones I'm using because they allow a firewall to fail and still be up and running.
I like their management features a lot. Their System Manager server as well the System Manager software make managing them, and tracking changes, very easy and complete.
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Joseph Redmond
Woodworker at Creative Woodworking NW
It protects me against malicious websites, as well as malicious downloads, as a perimeter anti-virus. I've also seen it blocking a lot of pings and different probes.
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ITManage3d45
I.T. Manager at a construction company with 201-500 employees
The Dimension control, the one-spot reporting and control, has been nice. It's been easy to go in and make sure people are doing what they're supposed to be doing and that only the right stuff is getting in.
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John Giacco
Network Administrator at Peace Bridge
HostWatch makes it so I can see, in real-time, activity in the event that there is something weird happening on the network. This simplifies my job.
The product's usability is good. It is straightforward and simple. One of the benefits is that it is easy to navigate and intuitive.
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Rick Phillips
IT Manager at IDI Distributors Inc.
The most valuable are the VPN and proxy features.
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WatchGuard Firebox Cons

ITManagedf70
IT Manager at a engineering company
Reporting is something you've got to set up separately. It's one of those things that you've got to put some time into. One of the options is to set up a local report server, which is what I did. It's not great. It's okay... Some of the stuff is a little complicated to get up and running. Once you do, it becomes very user-friendly and easy to work with, but I find there are some implementation headaches with some of their stuff.
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Joseph Jansen
IT Specialist at Art Students League
One other shortcoming is that there is no backup for it. We really haven't figured out how we might solve that problem. We may want to put a duplicate in... With WatchGuard, we just have the one box. If that were to fail, we'd probably be really hurting.
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Hiro Amano
IT Manager at Yamazen Inc
We bought Firebox four or five years ago, and with the first version I had to reboot it every two or three months for no apparent reason. We upgraded last year to the M370 and it's been running, but it is rebooting from time to time. I don't know why.
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Find out what your peers are saying about WatchGuard, Fortinet, pfSense and others in Firewalls. Updated: September 2019.
371,062 professionals have used our research since 2012.
Jon Leib
Information Technology Specialist at a healthcare company with 51-200 employees
The drawbacks are just sometimes not having the technical information that we need in order to easily make connections with all of our Internet-based clients.
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JimWarren
IT Manager at Horizon Forest Products
We use WatchGuard to manage our failover for internet. If a primary internet goes down, it does a failover to the secondary the internet. However, what it doesn't do so well is that if the primary internet has a lot of latency but it's not completely down, it doesn't do a failover to the backup in a timely manner.
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Richard Marcin
Sr. Systems Administrator at a individual & family service with 201-500 employees
The documentation for the System Manager/Dimension configuration, could be a little bit clearer... The use case where you have multiple sites with multiple firewalls, and one site that has the System Manager server and the Dimension server, wasn't really well defined. It took me a little bit of digging to get that to actually work.
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Joseph Redmond
Woodworker at Creative Woodworking NW
I would like to see more simplified management of the firewall... It's a complicated system to use.
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ITManage3d45
I.T. Manager at a construction company with 201-500 employees
A 12-hour power outage... got our batteries.
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John Giacco
Network Administrator at Peace Bridge
Sometimes, the writing rules are a little confusing in how am I doing them.
We were able to take from an older configuration, build a new one quickly, and get it up and running, which didn't take long, but there was some pain around it.
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Rick Phillips
IT Manager at IDI Distributors Inc.
It's very hard to get information from their website, for exactly what I need to do. Sometimes I end up having to open a lot of support tickets... It's a navigational issue which makes it hard to find what I'm looking for and it's just so broad.
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Find out what your peers are saying about WatchGuard, Fortinet, pfSense and others in Firewalls. Updated: September 2019.
371,062 professionals have used our research since 2012.
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