WebEx Reviews

4.1 out of 5 stars
 (8)
Anonymous avatar x80
Real User
Senior Network Engineer at a tech services company with 1,001-5,000 employees
Apr 01 2017

What is most valuable?

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy to use. This product enables scheduling of the audio bridge with random conference codes.

How has it helped my organization?

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change the way the organization functions which we support, as soon as they drive more adoption of video and web collaboration... more»

What needs improvement?

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas... more»
Anonymous avatar x80
Real User
Unified Communications Telefonica Business Solutions (UCC) at a comms service provider with 10,001+ employees
Sep 12 2017

What is most valuable?

The possibility to have conferences with several people. The best feature is that you know to whom you are talking. It's not like a phone conference where someone is talking, but if you don't recognize the voice, you don't know who is... more»

How has it helped my organization?

I'm work at Telefonica International. This tool improves our communications with people all around the globe.

What needs improvement?

Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.
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2f44aebc 2ee5 4694 b38e b2e5026b9250 avatar
Vendor
Group Learning and Development Programme Manager at a tech vendor with 1,001-5,000 employees
Aug 10 2017

What is most valuable?

I enjoy conducting virtual training in the WebEx training room. I’m in Learning & Development and delivering training virtually with a tool that easily integrates with Outlook is great.

How has it helped my organization?

Ease of use; people in our company are familiar with WebEx meetings, so to move to the training platform didn’t take a lot of effort or knowledge share. We are conducting various training sessions frequently using this platform.

What needs improvement?

For the Training centre: * When you use the whiteboard, you cannot MOVE the contributions of learners. * To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. It seems to be difficult. * Unmuting... more»
Anonymous avatar x80
Real User
Financial Consultant
Jan 23 2018

What do you think of WebEx?

Improvements to My Organization It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers. • Valuable Features Webinar. • Room for Improvement The charges for US and Asia vary greatly.  It costs more to subscribe to WebEx in Asia. • Use of Solution Three to five years. • Stability Issues No stability issues. • Scalability Issues No scalability issues. • Customer Service and Technical Support Very good. Phone support is available 24/7 to get technical help. • Previous Solutions I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost. • Initial Setup Set up is convenient. • Pricing, Setup Cost and Licensing WebEx is cost effective...
117b20b8 6627 4a80 924f 128164e22c13 avatar?1450369929
Real User
Customer and Market Insights Manager at a tech vendor with 501-1,000 employees
Feb 23 2017

What do you think of WebEx?

Valuable Features: I really value WebEx’s sharing of applications. • Improvements to My Organization: WebEx enables remote employees to participate in training sessions and other meetings. • Room for Improvement: Recordings are slow to start, sometimes fail, and are difficult to edit. • Use of Solution: I have used it for over 10 years. • Stability Issues: I did not ecnounter any stability issues. • Scalability Issues: I did not encounter any scalability issues. • Initial Setup: User setup was straightforward. • Other Advice: WebEx’s sharing of an application or the desktop enables me to give a presentation or a demo to remote colleagues, customers and prospects. Other services such as email, audio conferencing and twitter are very useful for...
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What is WebEx?

WebEx is designedto help companies improve communication and increase productivity with unlimitedHD video meetings in shared meeting spaces.

Companiescan use WebEx, a Cisco product, to collaborate with peers, share documents andother information, create high-impact webinars and online events, and presentdynamic online courses. It can be tailored to your exact company needs and canbe fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

WebEx customers

Seagate Technology, Kohn Pedersen Fox, World VisionInternational, Glen Raven, University of Notre Dame, CEV Multimedia, The FoodGroup, LUMEDX, California Baptist University, and Georgetown University LawCenter.

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