Webex Alternatives and Competitors

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Read reviews of Webex alternatives and competitors

StephenDay
IT Director at a healthcare company with 51-200 employees
Real User
Top 20
Jan 20, 2020
Convenient, easy to use, and can connect using the Internet

What is our primary use case?

The use case is mainly PC and laptop support for our internal staff, where TeamViewer is distributed locally through Group Policy. Occasionally, we will use it to assist clients having trouble with our services, and in those cases, we will send them a customized linked invitation through TeamViewer.

Pros and Cons

  • "It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
  • "Some of the additional features, like the meeting stuff, is making it too cluttered."

What other advice do I have?

Originally, the initial knee jerk reaction is if there is trouble, you run over there to help. That was almost an expectation of the users too. You have to change the culture a little. Once you have the hang of it, you realize how much more quickly and effective you are in providing support than the way you used to do it. Breaking old habits to become more effective was something that many of us had to learn in the very beginning because we were not used to being remote. Now, it's still personal, but in a different way. Set up your platforms where you have it all deployed completely, so people…
reviewer1112451
Senior Manager at a tech services company with 11-50 employees
Real User
Top 5
Jul 26, 2020
Reliable and easy to navigate with easy access to lots of great functionalities

What is our primary use case?

I primarily use the solution for business meetings and occasionally for some personal events as well.

Pros and Cons

  • "The solution is easy to navigate."
  • "The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."

What other advice do I have?

We're just Zoom customers. We don't have any special business partnership with the company. I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC. Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc. I would advise other users to simply use the web application of the solution and to avoid downloading…
reviewer1256787
Technical Lead at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
Apr 22, 2020
Reliable group meetings with automatic focus on the speaker

What is our primary use case?

We are using Google Hangouts for video meetings and group chat sessions.

Pros and Cons

  • "The group chat is a very good feature, where you can see all of the participants on cameras."
  • "I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."

What other advice do I have?

I would rate this solution an eight out of ten.
Rui Barroso
Director Digital Transformation at DECSIS
Real User
Top 5
Apr 21, 2020
Contains useful functionality features, but quality was affected by increase in users

What is our primary use case?

We're a partner of Avaya and I'm the director of digital transformation

Pros and Cons

  • "Interesting collaboration features."
  • "Increase in participant numbers reduces quality of video and sound."

What other advice do I have?

My personal choice for this kind of product would be Cisco Webex, even though in terms of functionality Avaya has some interesting collaboration features. The initial integration with PowerPoint and the ability to review presentations from the beginning even if you weren't there, are good features. That said, it lacks in features like integration. I would rate this product a seven out of 10.
Ankur-Sharma
Cyber SOC Lead at a financial services firm with 1,001-5,000 employees
Vendor
Jun 4, 2020
Good audio and video quality, and it is easy to set up

What is our primary use case?

We primarily use BlueJeans for internal communication because it would require our clients to perform some setup. There is a small application that needs to be downloaded and most of our clients don't have it pre-installed on their computers.

Pros and Cons

  • "The quality of both audio and video is good."
  • "Screen sharing is available but there is no feature for remote access, to take control of another machine."

What other advice do I have?

My advice for anybody who is considering this product is to first try joining a meeting using the phone. It is easy to set up and you can see the quality. I would rate this solution an eight out of ten.
Get our free report covering TeamViewer, Microsoft, Adobe, and other competitors of Webex. Updated: January 2021.
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