Webex Customer Service and Technical Support

User with 51-200 employees
Cisco has a help desk that works twenty-four hours a day. Depending on the service contract, a case can be opened at any time and an engineer will take it to help solve the problem. If this engineer cannot, it will be escalated until it is resolved. View full review »
Kari Flor
Manager, Telecommunications at Gyrus ACMI - Olympus
We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two. View full review »
Technical Architect at a software R&D company with 51-200 employees
We have an internal team and haven't had any problems that required contacting technical support. View full review »
Find out what your peers are saying about Cisco, TeamViewer, Microsoft and others in Virtual Meetings. Updated: March 2020.
407,242 professionals have used our research since 2012.