Webex Initial Setup

NagendraNekkala - PeerSpot reviewer
Senior Manager ICT & Innovations at Bangalore International Airport Limited

We need a trained person to install the solution. The deployment takes three to four hours. The maintenance is easy. One person is enough to maintain the product.

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Darshan Makhecha - PeerSpot reviewer
Sr Sales Engineer at a manufacturing company with 10,001+ employees

Webex is very easy to set up, and any person can use it, as it has a user-friendly interface.

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NS
IT manager at IRPC PCL

The product's initial setup phase was complex.

The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.

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Buyer's Guide
Webex
March 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,995 professionals have used our research since 2012.
Rajkumar-Santhanam - PeerSpot reviewer
Support Engineer at Salesforce

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

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AlexandruCioruta - PeerSpot reviewer
Senior manager at Ernst & Young

The solution's initial setup is straightforward. I'm using it mainly for third-party interactions. To deploy Webex, you need to download an installer, deploy it, and then use it.

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VK
Deputy Manager - IT at Nidec Corporation

The product's initial setup phase was straightforward. During the setup phase, even a mobile app was available.

The solution can be deployed on the cloud.

The solution can be deployed in around five minutes.

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Robinson Maina - PeerSpot reviewer
Network and Security Engineer at a comms service provider with 11-50 employees

I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.

The product's initial setup is easy.

The solution can be deployed in a few minutes.

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AB
Senior Manager at RP Sanjiv Goenka Group

As a cloud-based solution, the initial implementation is quite simple and straightforward. It's not complete or difficult at all. There is no physical installation required.

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Jaison V - PeerSpot reviewer
Assistant Manager at DP World

The installation was straightforward.

Only one person is required to maintain this solution. 

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ANSHUL NIGAM - PeerSpot reviewer
IPT L3 | Technical Management Professional | Implementation and Operations at BT - British Telecom

The initial setup is a bit difficult. It is quite technical.

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Ahmed  Helmy - PeerSpot reviewer
Sr. Director, Business Development & Sales Operations at Connect professional services

I rate the initial setup process a seven out of ten. It takes a few days to complete.

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CD
Deputy Director: IS/ICT Technical Development at a legal firm with 10,001+ employees

The initial setup and deployment of Webex was easy and straightforward. It was on point, and there were no issues.

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DO
Senior Manager-Collaboration (Presales) at syndrometech

The requirements are the same as Zoom. It's all about the same. We take the customer's order and get a provisioning form. They just have to enter whatever URL they want. It's something like abcd.webex.com. They will be the admin, and we will take the email they give us. We will put that in, and once I have provisioned it, he gets a mail saying it is done and we call them to say it's ready.

He gets the email and clicks on that link to set up his password. Once he has set up his password, he can start administering and doing whatever he wants. For example, he can add the rest of the users. 

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KF
Manager, Telecommunications at Gyrus ACMI - Olympus

Straightforward. Rolled out to users without issue.

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Taha Khaleel - PeerSpot reviewer
Chief Operations Officer at PRO-VISION

We have to connect to the network and download the software using the browser for installation.

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GP
MBFA at a comms service provider with 10,001+ employees

From what I've heard and from the training we've had, the solution does seem to be very user-friendly. One does not have to be a very high-end IT person to be able to fix these things.

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YK
CyberSecurity Venture Partner - Americas at a computer software company with 10,001+ employees

The initial setup was okay.

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PC
Program Administrator at a manufacturing company with 10,001+ employees

Webex was installed by the respective department in my organization's system.

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RM
Transformation Program Manager at NTT Data India Enterprise Application Services Pri

The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

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S Ramachandran - PeerSpot reviewer
System Engineer at a tech vendor with 10,001+ employees

The initial setup was easy.

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Clara Chen - PeerSpot reviewer
First Vice President/ Private Banking Manager at Eastwest Bank

I was not involved in the installation. It was pre-installed in the company.

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RR
IT architect at a university with 10,001+ employees

For me, the initial setup was very straightforward. I have been a software developer in the past, so give me software, and I will install it and use it. 

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CO
Senior Network Associate at AMCON, Inc.

The product's initial setup phase is very straightforward.

The solution is deployed on the cloud.

The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.

The solution can be deployed in less than ten minutes.

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Ratshibvumo Matodzi - PeerSpot reviewer
Founder and Chief Executive Officer at Naledzi Technologies

Compared to Teams, I rate Webex's initial setup process a ten.

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DharmeshPatel - PeerSpot reviewer
Founder & CEO at 7Array Solutions private limited

The solution's initial setup process is straightforward. 

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RS
IT manager at a hospitality company with 1,001-5,000 employees

Installing Webex is simple. It doesn't take more than half an hour or 45 minutes tops, and there is no maintenance after installation.  

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ON
Presales Manager at a tech services company with 1,001-5,000 employees

The initial setup of Webex is easy.

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DG
Sr.Manager at a energy/utilities company with 10,001+ employees

The initial setup is similar to Zoom. It is straightforward and easy to install.

The installation takes less than 10 minutes.

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KC
Technology Innovation Officer at a real estate/law firm with 10,001+ employees

The installation of Webex is simple. You only need to click an executable file to run it. it is very easy.

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AB
Manager at a comms service provider with 1,001-5,000 employees

Installation was straightforward. From a call invitation, you receive a link and can install it directly from the web. 

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CM
Senior Network Engineer at a tech services company with 10,001+ employees

The setup was quite straightforward.

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AB
System Administrator at a consultancy with 1-10 employees

The initial setup was not overly difficult, but it was time-consuming.

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SS
Senior Consultant at a financial services firm with 10,001+ employees

The implmentation of Webex is simple. It does not a lot of time.

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AdelAmer - PeerSpot reviewer
Integration developer at Central bank of Egypt
TY
Business Performance Management Professional at a consumer goods company with 1,001-5,000 employees

The initial setup is very straightforward. It's not overly complex or difficult. 

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TN
Director at a financial services firm with 201-500 employees

Setup is marginally convenient, and that made a difference for the organization.

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MA
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees

This cloud-based solution is very easy to install, with only a single click.

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AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre

We have found the initial setup to be very simple, very straightforward. The deployment is quick and only takes about 15 minutes or so. It's an easy process. It's not difficult. 

You only need one person to handle deployment or maintenance tasks. 

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DB
Manager at a tech services company with 1,001-5,000 employees

The initial setup is straightforward. It is not a complex process.

The setup does not take a lot of time and the installation is less.

It doesn't require a lot of maintenance, I believe, that everything is, already accompanying it.

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KV
Director of Services at a training & coaching company with 51-200 employees

The initial setup is straightforward. It is not difficult in any way.

We don't require a lot of staff to deploy and maintain this solution.

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JG
Account Manager at a tech services company with 11-50 employees

The difficulty involved in the initial setup can vary. The solution is easy to configure for basic use, such as one-on-one meetings or those involving multiple parties. It is more difficult to interconnect all the facilities and functions when one adds equipment and telephone extensions or other mobile apps. 

While I do not recall how long the deployment took, the configuration of all of the functions lasted two or three days. However, there is a need to be certified by Cisco, Webex and IP telephony for this solution. 

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SV
CISO & COO at a tech services company with 1-10 employees

I simply downloaded the solution from Cisco's web page. 

The implementation is really easy. The difficult part is understanding the free version from the other plan that has a cost. At the first, they didn't have an online purchase of that version, so you have to contact a partner in order to buy the install. It's a bit confusing between both versions, the free and the paid version.

The solution does not require any maintenance. 

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Fatih Gedikli - PeerSpot reviewer
DBA Team Lead | Principal Apps DBA at Experteam

The initial setup is simple and I did it myself.

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Marcelo Andretta - PeerSpot reviewer
Senior Solution Architect at a wholesaler/distributor with 10,001+ employees

The initial setup was easy but it was difficult to integrate it within my environment.

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DL
IT Support Officer at a non-profit with 501-1,000 employees

The installation of Webex was straightforward. It's a web-based solution, so you just have to log in to the Webex site, then you connect. You can do the installation yourself, without the need for a technical team.

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Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS

The installation is straightforward and easy. 

It took around a half-an-hour. 

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it_user358452 - PeerSpot reviewer
Customer and Market Insights Manager at a tech company with 201-500 employees

User setup was straightforward.

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DC
Head of Security Services at a tech services company with 11-50 employees

The installation is very straightforward. I can do it myself, and it took a couple of minutes. You don't need a technical team. 

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AA
Solution Architect at a computer software company with 10,001+ employees

The setup of Webex is simple.

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it_user666093 - PeerSpot reviewer
Network Build Leader at a manufacturing company with 10,001+ employees

The initial setup was easy and quick.

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EE
Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 501-1,000 employees

It is straightforward and easy to install. You can also have it on your mobile app. So, you can use it from your phone or laptop. It is quite simple.

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NG
Inbound Salesperson at a tech services company with 5,001-10,000 employees

The setup is straightforward in most cases.

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SM
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

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TD
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees

Webex is easy to implement.

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PD
Assistant Engineer at Harel Mallac Technologies Ltd

The installation is straightforward. 

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AN
Pre Sales Engineer at a tech services company with 51-200 employees

There is some confusion for our customers who use Webex for the first time. Webex has two software products that are similar: Webex Teams and Webex Meetings. Webex Teams comes with the default license even if you didn't purchase it. If you have a Webex Meetings license, you get both. When they are installing Webex Teams for the first time, they are unable to join the meeting. When they install and they search on Google for "Webex Meetings installation," the first download option on the Webex website is Webex Teams. To join a meeting as a new user, you have to install Webex Meetings not Webex Teams.

We constantly deal with this confusion. It costs us time especially when we're dealing with a critical client who working from a remote site. So they install the first Webex and it does not work. Then they have to install the other one. So sometimes we have to send the link directly to him. So we only experience this kind of confusion with Webex, not in other vendors I believe.

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AK
Owner at Apply Solutions

The initial setup was very straightforward. No bugs or glitches. We have between five and 10 users in the company. 

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it_user1322994 - PeerSpot reviewer
CEO at a recruiting/HR firm with 11-50 employees

The initial setup was a little bit complex. It wasn't exactly straightforward.

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it_user683937 - PeerSpot reviewer
Virtualization and Data Center Business Development Manager at a tech services company with 201-500 employees

It was straightforward

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HL
Cyber Security Consultant at a consultancy with 11-50 employees

The installation is straightforward, but it can be tricky parts when opening a session on your mobile phone or laptop. 

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it_user735240 - PeerSpot reviewer
Unified Communications Engineer at a comms service provider with 10,001+ employees

No, it's very easy to implement as long as you have a clear picture of what you want. Also, the tool is very malleable, so you can easily change functionalities.

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it_user479847 - PeerSpot reviewer
Marketing Campaign Manager at a tech vendor with 10,001+ employees

- Straightforward

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HA
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees

The initial setup is a bit more difficult than, for example, Zoom, which is quite straightforward. 

There is just one person needed to install and maintain the product. 

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AA
IT Support Team Leader at a tech services company with 201-500 employees

The installation is simple, and it takes approximately one hour.

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CM
Chief Executive Officer at a tech services company with 1,001-5,000 employees

The installation is straightforward, and only takes a couple of minutes to install.

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YS
Lead Presales at a tech services company with 1-10 employees

The installation is quite straightforward. It's not a difficult implementation.

That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

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it_user396999 - PeerSpot reviewer
Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees

The initial setup was simple.

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AR
Senior Information Security Consultant at a tech vendor with 51-200 employees

The Webex setup is basically automatic. You download it, and the installer does the rest. It takes only a few minutes. 

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MW
Director - Big Data, IoT and Analytics at a tech services company with 11-50 employees

The initial setup was straightforward and there was nothing difficult about it.

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MZ
GROUP IT Executive at ENRA GROUP BERHAD

The initial setup was straightforward. The deployment took us around five minutes. It only took one person to set up. 

We have hundreds of users using this solution. 

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KL
CEO at a comms service provider with 1,001-5,000 employees

Webex is easy to use. Everything is pre-installed on my work computer by an IT guy in this company. He installs it by himself.

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AP
Risk info security at a financial services firm with 501-1,000 employees

The installation is not difficult.

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GJ
PAM Architect at a tech services company with 11-50 employees

Installing WebEx is straightforward. It's just a couple of clicks on an executable installer. You can log in with an ID or not.

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MS
Head of Technology at a real estate/law firm with 11-50 employees

The initial setup is easy.

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reviewer1205559 - PeerSpot reviewer
Customer Success Manager with 51-200 employees

The initial setup is really very easy. However, you better not make a mistake in creating the site, because it is not possible to delete it on your own. To delete it, you must open a case with Cisco support.

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it_user667461 - PeerSpot reviewer
CIO at a tech services company

Initial setup was a breeze.

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it_user531933 - PeerSpot reviewer
Group Learning and Development Programme Manager at a tech services company with 10,001+ employees
it_user224919 - PeerSpot reviewer
Financial Consultant

Set up is convenient.

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DK
Pre-Sales Engineer at a tech services company with 201-500 employees

The installation was simple and it only took a few minutes to complete.

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SK
Technical Architect at a computer software company with 51-200 employees

it is very easy to install and we didn't have any challenges with it.

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Stanislav Priscak - PeerSpot reviewer
IT specialist at Východoslovenský ústav srdcových a cievnych chorôb, a.s.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

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Buyer's Guide
Webex
March 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,995 professionals have used our research since 2012.