Webex Reviews

Webex is the #4 ranked solution of our top Virtual Meetings tools. It's rated 4.2 out of 5 stars, and is most commonly compared to TeamViewer - Webex vs TeamViewer

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Real User
Customer Success Manager with 51-200 employees
Oct 27 2019

What is most valuable?

The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they… more »

How has it helped my organization?

Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times. It allows us to improve the SLA… more »

What needs improvement?

I think options during a meeting can be further improved. You should explore a lot to see the information in the room, for example. The modification of the email template… more »

What's my experience with pricing, setup cost, and licensing?

The cost of installation is free and it is not required to install anything since it is a cloud service. The price of the license depends a lot on the type of service… more »

Which solution did I use previously and why did I switch?

I have used Microsoft's solution with Skype for Business, but it does not integrate as natively with video devices as Webex Meeting does.

What other advice do I have?

The solution really is very good. In the last year, it has improved a lot, including the recording of the meetings has improved and been perfected.

Which other solutions did I evaluate?

I tried BlueJeans and Zoom before choosing this solution.
Affan Shaikh
Consultant
Consultant - Risk and compliance at a tech services company with 51-200 employees
Jul 02 2020

What is most valuable?

The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good. The presentation of the solution is very efficient. The solution makes it easy for us as a team to collaborate remotely. All of the basic features are… more »

What needs improvement?

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging. Currently, the solution isn't really lacking in features.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is… more »

What other advice do I have?

We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service. I would rate this product an eight out of ten. Other products are also doing… more »
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
442,764 professionals have used our research since 2012.
Rahul Maheshwari
Real User
Transformation Program Manager at NTT Data India Enterprise Application Services Pri
Jul 21 2020

What is most valuable?

I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me.

What needs improvement?

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a… more »

Which solution did I use previously and why did I switch?

Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. We are now using Zoom… more »

What other advice do I have?

This is a good software and a powerful tool, I don't have any complaints. I would rate this solution a nine out of 10.
Real User
Founder & CEO at a tech services company with 11-50 employees
Apr 16 2020

What is most valuable?

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability. We can host a meeting online… more »

How has it helped my organization?

This solution allows us to operate 24/7, even in cases like the current COVID-19 crisis. It allows us to interact with our customers for support and for other activities.

What needs improvement?

Better integration with other solutions would benefit Webex.

What's my experience with pricing, setup cost, and licensing?

Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well. In general, this is not an expensive solution… more »

Which solution did I use previously and why did I switch?

We did not use another similar software prior to this.

What other advice do I have?

My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees. I think that everybody should use it. Overall… more »
Real User
CEO at a recruiting/HR firm with 11-50 employees
Jun 26 2020

What is most valuable?

The solution is consistent. The performance especially is quite consistent in comparison to other applications. Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.

What needs improvement?

For what we use it for, I can't think of anything the solution is lacking. The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

Which solution did I use previously and why did I switch?

We're also beginning to use Microsoft Teams. We use them as well due to the fact that their pricing is a bit better.

What other advice do I have?

We're just a WebEx customer. We don't have any affiliations or special relationships with the company. The pricing is a little bit high for our company. Due to the cost, we've started working more with Microsoft Teams. Overall, I'd rate the solution seven out of ten. The setup is a bit technical… more »
Real User
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees
Jun 15 2020

What is most valuable?

The most valuable feature is the remote control. I can share my screen, or control other PCs, which are very good features. I can do all of this from home without having to travel. Webex is easy to use, even for people who are just learning it. They can join meetings or share content with the click… more »

What needs improvement?

This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points. I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can… more »

Which solution did I use previously and why did I switch?

I have also used GoToMeeting and Zoom. I found that Webex is easier to use than these other products.

What other advice do I have?

My advice is simply that if this product fits the requirements then people should just start using it. It is very easy to use and can't be complicated, even for non-professional users. I would rate this solution an eight out of ten.
Kari Flor
Real User
Manager, Telecommunications at Gyrus ACMI - Olympus
Dec 13 2018

What is most valuable?

The call me feature is one of the features our employees seem to love, they hate having to locate a phone number to call in to it. They say it is cumbersome.

How has it helped my organization?

It allows for collaboration between like teams located in different manufacturing facilities as well as corporate offices, including training.

What needs improvement?

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

Which solution did I use previously and why did I switch?

InterCall: not as much collaboration ability.

What other advice do I have?

Be aware of the different costs associated with voice and data (even if you don't use it you may still be charged).

Which other solutions did I evaluate?

Yes, I don't remember.
Lynne Liu
Real User
Business Analyst at a recruiting/HR firm with 10,001+ employees
Apr 06 2020

What is most valuable?

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

What needs improvement?

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

Which solution did I use previously and why did I switch?

We were previously using GoToMeeting in which we would share our screens but I think in Webex there's a whiteboard, where you can draw. I don't think we had that option with GoToMeeting.

What other advice do I have?

I would recommend Webex. I'm currently using and I'm happy with it. It has all of the features that our business needs. For example, our manager can call in and they also have their conference number which you can dial in as well and you can dial in using your phone, or you can use your computer… more »
See 9 More Webex Reviews

What is Webex?

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Also known as
Cisco Spark
Webex customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

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