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Webex OverviewUNIXBusinessApplication

Webex is the #3 ranked solution in our list of top Virtual Meetings tools. It is most often compared to TeamViewer: Webex vs TeamViewer

What is Webex?

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Webex is also known as Cisco Spark.

Webex Buyer's Guide

Download the Webex Buyer's Guide including reviews and more. Updated: September 2021

Webex Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Webex Video

Archived Webex Reviews (more than two years old)

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Kari Flor
Manager, Telecommunications at Gyrus ACMI - Olympus
Real User
Top 20Leaderboard
The call me feature is one of the features our employees seem to love

What is our primary use case?

Cisco WebEx solution is used for voice and web conferencing across five domestic manufacturing facilities. The service enables our locations to utilize not only voice conferencing but also web which allows sharing of content.

How has it helped my organization?

It allows for collaboration between like teams located in different manufacturing facilities as well as corporate offices, including training.

What is most valuable?

The call me feature is one of the features our employees seem to love, they hate having to locate a phone number to call in to it. They say it is cumbersome.

What needs improvement?

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx, and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

What do I think about the scalability of the solution?

We have had no issues with any limitations WebEx may have.

How are customer service and technical support?

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

Which solution did I use previously and why did I switch?

InterCall: not as much collaboration ability.

How was the initial setup?

Straightforward. Rolled out to users without issue.

What about the implementation team?

Both, we had vendor assistance, but communication came from in-house to end users.

What was our ROI?

Unknown.

Which other solutions did I evaluate?

Yes, I don't remember.

What other advice do I have?

Be aware of the different costs associated with voice and data (even if you don't use it you may still be charged).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Financial Consultant
Vendor
Allows me to conduct meetings, share files, record events, but is costly outside the US

How has it helped my organization?

It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers.

What is most valuable?

Webinar.

What needs improvement?

The charges for US and Asia vary greatly.  It costs more to subscribe to WebEx in Asia.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

Very good. Phone support is available 24/7 to get technical help.

Which solution did I use previously and why did I switch?

I have recently switched to a different solution. WebEx is more costly. There are equivalent…

How has it helped my organization?

It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers.

What is most valuable?

Webinar.

What needs improvement?

The charges for US and Asia vary greatly.  It costs more to subscribe to WebEx in Asia.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

Very good. Phone support is available 24/7 to get technical help.

Which solution did I use previously and why did I switch?

I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost.

How was the initial setup?

Set up is convenient.

What's my experience with pricing, setup cost, and licensing?

WebEx is cost effective if the company or individual is located in the US.

Which other solutions did I evaluate?

Zoom is a good equivalent and alternative.

What other advice do I have?

If you are not located in the US, do consider Zoom.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
541,708 professionals have used our research since 2012.
ITCS user
Microsoft SQL Server DBA at a tech services company with 11-50 employees
Real User
Team members do not need to use public solutions to collaborate on complex projects

What is our primary use case?

Using it for web conferencing, and for screen and documents sharing between members of geographically distributed teams. 

How has it helped my organization?

Team members do not need to use public solutions to collaborate on complex projects, share files and screens.

What is most valuable?

Audio and video conferencing Screen demonstration and control Document sharing

What needs improvement?

Webex is mostly doing its job without any issues. The only thing it maybe needs is a chat. It is not very comfortable to use. Private and public messages is a good idea, but it is too easy to select the wrong option.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I

What is our primary use case?

Using it for web conferencing, and for screen and documents sharing between members of geographically distributed teams. 

How has it helped my organization?

Team members do not need to use public solutions to collaborate on complex projects, share files and screens.

What is most valuable?

What needs improvement?

Webex is mostly doing its job without any issues. The only thing it maybe needs is a chat. It is not very comfortable to use. Private and public messages is a good idea, but it is too easy to select the wrong option.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Network Build Leader at a manufacturing company with 10,001+ employees
Real User
The initial setup was quick and easy for a program that can be used anywhere on any device

What is most valuable?

Using it anywhere on any devices.

How has it helped my organization?

Having the quickest meetings ever.

What needs improvement?

Overall collaborations.

For how long have I used the solution?

I have used it for one year.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.

Which solution did I use previously and why did I switch?

Jabber. It was less flexible, which is why we switched.

How was the initial setup?

The initial setup was easy and quick.

What about the

What is most valuable?

Using it anywhere on any devices.

How has it helped my organization?

Having the quickest meetings ever.

What needs improvement?

Overall collaborations.

For how long have I used the solution?

I have used it for one year.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

A 10 out of 10.

Technical Support:

A 10 out of 10.

Which solution did I use previously and why did I switch?

Jabber. It was less flexible, which is why we switched.

How was the initial setup?

The initial setup was easy and quick.

What about the implementation team?

It was implemented through a vendor team. I would give them a 10 out of 10.

What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees
Real User
Messaging, meeting, and delivery calling are now easier from the cloud, but the product is not very user-friendly

What is most valuable?

Improved collaboration.

How has it helped my organization?

Cisco Spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting, and delivery calling are now easy from the cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise-wide engagement. The part I like best is that I can communicate with team members easily and also can have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.

What needs improvement?

Though it is a nice app to work with, it has downsides, too. It is not very user-friendly. Sometimes users cannot use voice recognition to send a message. Sometimes messages will not send, icons sometimes will not load, and those things disappoint a user. They should work on solving these issues as soon as possible.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Awesome.

Which solution did I use previously and why did I switch?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user735240
Unified Communications Engineer at a comms service provider with 10,001+ employees
Real User
You know to whom you are talking when you are conferencing

What is most valuable?

The possibility to have conferences with several people. The best feature is that you know to whom you are talking. It's not like a phone conference where someone is talking, but if you don't recognize the voice, you don't know who is talking.

Also, I like the ability to integrate video conference into the meeting.

How has it helped my organization?

I'm work at Telefonica International. This tool improves our communications with people all around the globe.

What needs improvement?

Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.

For how long have I used the solution?

For three years now.

What do I think about the stability of the solution?

Yes, but it depends on the customers'/users' networks, not with Cisco WebEx in particular.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

I would give it a six out of 10.

Which solution did I use previously and why did I switch?

Not previously. But currently, we also use Lync (Skype for Business), and WebEx is far far better than Skype.

How was the initial setup?

No, it's very easy to implement as long as you have a clear picture of what you want. Also, the tool is very malleable, so you can easily change functionalities.

What's my experience with pricing, setup cost, and licensing?

Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid.

Which other solutions did I evaluate?

No.

What other advice do I have?

If you have the budget, go for WebEx. You won't find anything more stable, scalable, and with a fair support team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Group Learning and Development Programme Manager at a tech services company with 10,001+ employees
Consultant
Easy-to-use Virtual Training Solution Which Integrates With Outlook

What is most valuable?

I enjoy conducting virtual training in the WebEx training room. I’m in Learning & Development and delivering training virtually with a tool that easily integrates with Outlook is great.

How has it helped my organization?

Ease of use; people in our company are familiar with WebEx meetings, so to move to the training platform didn’t take a lot of effort or knowledge share.

We are conducting various training sessions frequently using this platform.

What needs improvement?

For the Training centre:

  1. When you use the whiteboard, you cannot MOVE the contributions of learners.
  2. To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. It seems to be difficult.
  3. Unmuting only certain learners, not the whole class, or muting all but not the facilitators seems to be troublesome.

For how long have I used the solution?

Four years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

I haven’t ask for tech support yet.

Which solution did I use previously and why did I switch?

Used Saba. Scheduling and the integration with Outlook is much easier with WebEx.

How was the initial setup?

Easy enough.

What's my experience with pricing, setup cost, and licensing?

Not available.

What other advice do I have?

With IT support and global company licenses, it is easy to use.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partnership with Cisco.
ITCS user
Virtualization and Data Center Business Development Manager at a tech services company with 201-500 employees
Consultant
You can easily collaborate with your work colleagues even with your mobile phone.

What is most valuable?

You can easily collaborate with your work colleagues even with your mobile phone.

How has it helped my organization?

We send news about our products through Cisco Spark and the people included in the room can ask questions about them.

What needs improvement?

The phone calling option.

For how long have I used the solution?

1 year.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: Very good Technical Support: Very good

Which solution did I use previously and why did I switch?

No

How was the initial setup?

It was straightforward

What about the

What is most valuable?

You can easily collaborate with your work colleagues even with your mobile phone.

How has it helped my organization?

We send news about our products through Cisco Spark and the people included in the room can ask questions about them.

What needs improvement?

The phone calling option.

For how long have I used the solution?

1 year.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Very good

Technical Support:

Very good

Which solution did I use previously and why did I switch?

No

How was the initial setup?

It was straightforward

What about the implementation team?

We implemented an in-house one

What was our ROI?

We haven't calculate it

What's my experience with pricing, setup cost, and licensing?

Be aware what is free and what needs an enterprise license.

Which other solutions did I evaluate?

No. We were sure to deploy Cisco Spark

What other advice do I have?

No

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
CIO at a tech services company
Consultant
The mobile interface, registration, and team creation and collaboration features are valuable.

What is most valuable?

Simple, yet powerful! Excellent mobile interface (Android user here). Everything from registration to team creation and collaboration feels smooth and seamless!

How has it helped my organization?

Great collaboration tools included!

What needs improvement?

Instant messaging, video conferencing, document sharing... collaboration!

For how long have I used the solution?

I'm new to the product.

What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

What is most valuable?

Simple, yet powerful!

Excellent mobile interface (Android user here). Everything from
registration to team creation and collaboration feels smooth and
seamless!

How has it helped my organization?

Great collaboration tools included!

What needs improvement?

Instant messaging, video conferencing, document sharing... collaboration!

For how long have I used the solution?

I'm new to the product.

What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is excellent!

Technical Support:

N/A

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was a breeze.

What about the implementation team?

An in-house team implemented it.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
CM
Senior Network Engineer at a tech services company with 10,001+ employees
Real User
It enables scheduling of the audio bridge with random conference codes.

What is most valuable?

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy to use. This product enables scheduling of the audio bridge with random conference codes.

How has it helped my organization?

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change the way the organization functions which we support, as soon as they drive more adoption of video and web collaboration available with CWMS.

What needs improvement?

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas where it could improve.

For how long have I used the solution?

I have used this solution for more than 18 months.

What do I think about the stability of the solution?

There is an issue with MR2 that was fixed with a special hot fix or MR3. If you host or join an audio bridge only by phone, the meeting never ends. However, after reaching two concurrent meetings, you are not able to start a new meeting.

What do I think about the scalability of the solution?

The CWMS large deployment is limited to 2,000 concurrent participants. There is no way to increase this limit by using the same website. A new website name and additional resources are required in order to expand; this is not easy to support.

How are customer service and technical support?

I would give the technical support a 8/10 rating.

Which solution did I use previously and why did I switch?

They started using MeetingPlace and followed the path to upgrade to WebEx on-premises as Cisco acquired MeetingPlace.

How was the initial setup?

The setup was quite straightforward.

What's my experience with pricing, setup cost, and licensing?

It all depends on what your needs are. Employ this solution for only the US audio conference when you already have Cisco Workspace Licensing, then it makes sense. I don’t know what TCO would be if you need this for the international audio conference and if you don’t have the Cisco IP telephone or if you are using the Cisco user licensing.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

Take into consideration your user needs, what user experience you want to deliver, and of course how this solution will play with your existing unified or non-communications ecosystem.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees
Consultant
Enables virtual meeting rooms, desktop sharing, and whiteboards.

What is most valuable?

Virtual meeting rooms Video/Voice capabilities Desktop sharing and whiteboards

How has it helped my organization?

Increased productivity Ability to have meetings on-the-fly, without any scheduling Resources are always available

What needs improvement?

I would like to see integration with legacy video endpoints.

For how long have I used the solution?

I have used it for 18 months.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not have any scalability issues. My requirement is a maximum of ten end points connected.

How are customer service and technical support?

I would give technical support a rating of 9/10.

Which solution did I

What is most valuable?

  • Virtual meeting rooms
  • Video/Voice capabilities
  • Desktop sharing and whiteboards

How has it helped my organization?

  • Increased productivity
  • Ability to have meetings on-the-fly, without any scheduling
  • Resources are always available

What needs improvement?

I would like to see integration with legacy video endpoints.

For how long have I used the solution?

I have used it for 18 months.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not have any scalability issues. My requirement is a maximum of ten end points connected.

How are customer service and technical support?

I would give technical support a rating of 9/10.

Which solution did I use previously and why did I switch?

We previously used free solutions such as Skype or Google Hangouts.

How was the initial setup?

The initial setup was simple.

Which other solutions did I evaluate?

We evaluated Videxio, Pexip, and Google Hangouts.

What other advice do I have?

It is easy to implement. Go for WebEx cloud services.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're both a customer & partner as a systems integrator,
ITCS user
Customer and Market Insights Manager at a tech company with 201-500 employees
Vendor
This gives me easy, reliable sharing of content to remote employees.

What is most valuable?

I really value WebEx’s sharing of applications.

How has it helped my organization?

WebEx enables remote employees to participate in training sessions and other meetings.

What needs improvement?

Recordings are slow to start, sometimes fail, and are difficult to edit.

For how long have I used the solution?

I have used it for over 10 years.

What do I think about the stability of the solution?

I did not ecnounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How was the initial setup?

User setup was straightforward.

What other advice do I have?

WebEx’s sharing of an application or the desktop enables me to give a presentation or a demo to remote colleagues, customers and prospects. Other services such as email, audio conferencing and twitter are very useful for communicating in other important ways, WebEx is the corporate gold standard for what it does best, that is easy, reliable sharing of content on my screen to one or several hundred people in real time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Marketing Campaign Manager at a tech vendor with 10,001+ employees
Real User
I used it for Team collaboration and Webinars.

What is most valuable?

- Team collaboration - Webinars

How has it helped my organization?

- Relieved some bandwidth - Freed up budget

What needs improvement?

- Customer Service/Support - UX

For how long have I used the solution?

- 3 years

What was my experience with deployment of the solution?

- No, pretty easy

What do I think about the stability of the solution?

- No

What do I think about the scalability of the solution?

- No

How are customer service and technical support?

Customer Service: - Poor Technical Support: - Average

Which solution did I use previously and why did I switch?

- Switched from WebEx to another provider

How was the initial setup?

- Straightforward

What about the implementation team?

- In-house

What's my experience

What is most valuable?

- Team collaboration

- Webinars

How has it helped my organization?

- Relieved some bandwidth

- Freed up budget

What needs improvement?

- Customer Service/Support

- UX

For how long have I used the solution?

- 3 years

What was my experience with deployment of the solution?

- No, pretty easy

What do I think about the stability of the solution?

- No

What do I think about the scalability of the solution?

- No

How are customer service and technical support?

Customer Service:

- Poor

Technical Support:

- Average

Which solution did I use previously and why did I switch?

- Switched from WebEx to another provider

How was the initial setup?

- Straightforward

What about the implementation team?

- In-house

What's my experience with pricing, setup cost, and licensing?

- Annual contracts can be rough

What other advice do I have?

- This is the best everyone knows about, but there are plenty other players.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Owner at Webinar Success
Consultant
WebEx Reporting Insanity
I just finished one month of repeated emails, phone calls, and online test sessions with Cisco WebEx tech support. We found the answer to the problem I originally reported to them and in an attempt to save others the same frustration I thought I would write it up in this post. The symptom I observed was that the In-Event Activity Report for one of my WebEx Event Center webinars contained columns showing results for some of the polls we had run, but others were missing. It turns out that this was because WEBEX ONLY CAPTURES IN-EVENT ACTIVITY INFORMATION WHILE THE RECORDER IS RUNNING. My first two polls were just audience demographics, asked while giving the live audience their instructions about using the conferencing software. I don't record that, because viewers of the archive have no…

I just finished one month of repeated emails, phone calls, and online test sessions with Cisco WebEx tech support. We found the answer to the problem I originally reported to them and in an attempt to save others the same frustration I thought I would write it up in this post.

The symptom I observed was that the In-Event Activity Report for one of my WebEx Event Center webinars contained columns showing results for some of the polls we had run, but others were missing.

It turns out that this was because WEBEX ONLY CAPTURES IN-EVENT ACTIVITY INFORMATION WHILE THE RECORDER IS RUNNING.

My first two polls were just audience demographics, asked while giving the live audience their instructions about using the conferencing software. I don't record that, because viewers of the archive have no reason to care and they can't participate. I start the recording after giving instructions and before introducing the content. Turns out this is a very bad idea if you want a report.

If you look hard enough, you can find a WebEx Knowledge Base Article (WBX45170) that tells you "In-Event Activity Reports are only available for events recorded on the server (Network-Based Recording)." But it never mentions the fact that information is only captured while the recorder is on.

I can't think of any way to describe this other than product design insanity. Reports are vital records of what happened during a web session. They should be… must be… divorced from any decisions I make about whether I want to make an archive recording, what portions of the event I elect to record, and whether I store the recording on disk or the network server.

The In-Event Activity Report is very important in WebEx, because it offers the only combined, integrated record of attendee interactions. The only other way to see their chat messages, Q&A questions, or poll responses is to manually save multiple distinct files before you close your meeting session. And all three of those interaction reports are in significantly different formats. Hell, they don't even go to the same default directory on your hard drive.

I expect more from the market share leader in the world of web events. WebEx has a massive customer base, a long product history, and plenty of real world usage experience. We should not have to put up with substandard reporting of our critical event data.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PatrickCiPaaS
Senior Technical Product Marketing Manager at SnapLogic
Real User
Leaderboard
This product from Cisco definitely rocks No wonder they're a market leader on many network products.

Valuable Features:

One-click meetings have been the most useful feature once you get used to hosting meetings. You can preconfigure all the settings and litterally click once to start a WebEx.

Room for Improvement:

As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.

Other Advice:

WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user1206
Marketing at a marketing services firm with 51-200 employees
Vendor
WebEx is the best option for Web Conferencing. The software can be annoying at times, but it's worth the cost.

Valuable Features:

The actual software product works fairly well. As a general web conferencing product, this does the trick. The screen sharing, whiteboard, and polls are the features that I use most regularly, and I don't think that I could live without them during presentations. The quality of the presentations is very high and the presentations themselves can be archived for future viewing.

Room for Improvement:

It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to. The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.

Other Advice:

Webex is THE web meeting/conferencing service and in general will get the job done. Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization. We truly believe that the first few WebEx meetings usually lead to an in-face meeting to sign up a new client.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user1011
Manager of Data Center at a insurance company with 51-200 employees
Vendor
Very Good for HD Video conferencing

Valuable Features:

1. With WebEx, the presenter can show the audience what is on his screen. Files are shared in real time. 2. Audience interactive participation is encouraged and controlled. 3. It identifies who is speaking. 4. It is secure - supports SSL encryption.

Room for Improvement:

1. Video conferencing is not as fast as expected. 2. I don’t think WebEx can support more than 1000 participants.WebEx is one of the leading online conference tools. It is a collaborative tool that combines video, data and voice. It bridges the gap between physical locations. We have multiple branches and we have found that bringing people together becomes almost impossible. Thiat is the major reason why we decided to use WebEx. WebEx supports both computers and mobile phones. This means both computer (PCs, tablets, Macs) users and mobile phone users can easily participate in the conference. It also has free applications for ipad and iPhones. One thing we enjoyed most was the toll-free facility. You can easily share the desktop screen or files. Presenters can show his audience what is on his screen. Changing of conference host is quite easy.

Other Advice:

WebEx is relatively cheap and cost effective. With $49 per month, 25 people can conveniently enjoy the services. This price cannot be compared to the cost of bringing 25 people together in a physical location
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Virtual Meetings
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