RadView WebLOAD Customer Service and Support

JL
Quality Assurance Manager at a tech company with 5,001-10,000 employees

Technical support is responsive. To take it a step further, I've participated in several betas, including the first new-look redesign, so I got to see the product before it was actually introduced to the customers. They actually went back and made design changes based on my feedback. Back in 2003, they used to do recording at the protocol layer. Then they switched to the more interactive interface; both functional and load scripts, and decided to go back to the protocol layer recording. They added mobile, and they added a more robust correlation engine, so I got a chance to look at that, as well.

I made some suggestions to the new-look redesign as we went through beta, and they incorporated some of my feedback. Specifically, I suggested a change to the statistical-cause analysis component, and I thought they were very responsive.

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it_user341928 - PeerSpot reviewer
QA manager at a financial services firm with 1,001-5,000 employees
Customer Service:

10/10

Technical Support:

10/10

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it_user118665 - PeerSpot reviewer
Director, Test Engineering at a tech services company with 51-200 employees
Customer Service:

It's excellent.

Technical Support:

It's excellent. I ran in to one issue where I didn’t understand something in the script. They gave me an immediate answer and I was very happy, worked like a charm.

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Vadim Urintsov - PeerSpot reviewer
Software Tester / Quality Assurance Analyst at Bitnami

We do not have experience with customer service and support.

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it_user306810 - PeerSpot reviewer
QA Director at a financial services firm with 1,001-5,000 employees
Customer Service:

I haven’t used it to any significant degree, but I’d say it's good.

Technical Support:

Technical support has been excellent, responsive, and helpful in trying to work through issues and questions.

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it_user303675 - PeerSpot reviewer
Director of Administrative Systems at a university with 1,001-5,000 employees
Customer Service:

Customer service is excellent. They're very responsive and willing to work extra hours. In the first couple of hours that we were up and running, they taught us how to implement it and to figure out and negotiate AWS. They were excellent.

Technical Support:

NA

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it_user1202271 - PeerSpot reviewer
Software Engineer at a financial services firm with 1,001-5,000 employees

The technical support for this solution is poor. The process is slow and explain things to you directly.

Online support is lacking because when you use Google to search for errors related to WebLOAD, you don't get any information pertaining to it.

You get the documentation, but you don't get much more than that. When you are searching for something specific, you get nothing.

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it_user327960 - PeerSpot reviewer
Senior Manager, Software Test Engineering with 1,001-5,000 employees

They are the best of all of the vendors I deal with, hands down. They are there when we need them. I couldn’t ask for anything more.

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Buyer's Guide
Performance Testing Tools
March 2024
Find out what your peers are saying about Radview, Apache, OpenText and others in Performance Testing Tools. Updated: March 2024.
765,234 professionals have used our research since 2012.