WebLogic Suite Customer Service and Technical Support

Nick Savvides
Oracle Fusion Middleware specialist at a tech services company with 10,001+ employees
Officially it's not supported, but we do get support when it's required. For example, approximately six months ago there was that day-zero vulnerability bug that had to be patched. The patch that we applied on WebLogic actually broke some environments. We logged tickets and worked with Oracle and they were able to support us, isolate the issue, and give us new fixes. The support was very good and worked very well. From this experience, I would rate the technical support quite highly. They were able to pinpoint the issue quite rapidly and assist us with a new patch. I would rate them a nine out of ten. View full review »
James Lui
Team Lead - Oracle Applications DBA at a energy/utilities company with 1,001-5,000 employees
Customer Service: Service with Oracle tends to be directly related to your amount of new product purchasing. This can be a disadvantage to mature and stable installations that don't tend to expand much (i.e. don't expect weekly follow-up calls.) A significant improvement will be experienced by customers who adopt one of Oracle's emerging technology products (such as Cloud-based WebLogic Services) wherein the success of your implementation often becomes the next customer reference for Oracle. That doesn't last forever, but it's nice to experience during the often rocky start-up stages of new technologies. Technical Support: My Oracle Support takes a little getting used to for new customers used to more narrowly focused technology vendors. The vast number of different products Oracle supports has created a bit of a maze of how to get connected to the technology group best capable of answering a particular question, or dealing with an issue. For example, what starts as a "My application isn't available" issue might stem from access management, database, middleware technology, the application group, or because some third-party plugin failed causing a cascade failure. Oracle does attempt to support all of its products with alacrity, but it helps a lot for you, as the customer, to know how it all fits together. Your perception could range from 4 to 9/10 depending on your experience level with the products. View full review »
reviewer1303932
Technical Specialist at a financial services firm with 10,001+ employees
We've contacted technical support in the past. They've been okay, but they could be better. Sometimes it takes a while to get answers and some individuals don't have a clear knowledge base. I'd rate it seven out of ten in terms of satisfaction levels. View full review »
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reviewer1231926
Senior Cloud Infrastructure Consultant at a tech vendor with 51-200 employees
The first line of support in India is quite bad, but as we go further into the problems, we are referred to some really good technical guys, and they are really great. But it's not immediately opened as a priority one issue of support, so that's pretty bad. View full review »
SenEnt299245
Senior Enterprise Architect at a healthcare company with 11-50 employees
Technical support is very costly. We tried to connect our healthcare systems with Oracle, and it needs a lot of support. We would needs to hire a consultant, and the consultant would cost us $4,000 a day. Therefore, it's very costly to integrate with the other systems, which is why we are looking for other alternatives. View full review »
reviewer1043784
Data Networking at a manufacturing company with 1,001-5,000 employees
We have been in contact with Oracle support, although not for this solution. In general, Oracle support is good. View full review »
Venkatraman Bhat
Delivery Head - Database and Infrastructure Services at Tech Mahindra Limited
We deal with technical support regularly and we are satisfied with them. View full review »
Hamid Mukhtar
Assistant Professor at a university with 5,001-10,000 employees
I've never had to reach out to technical support. View full review »
reviewer1224303
IT Manager at a tech services company with 11-50 employees
We haven't had much interaction with technical support, so I can't speak to any direct experience. View full review »
Find out what your peers are saying about Oracle, F5, Apache and others in Application Infrastructure. Updated: April 2020.
408,459 professionals have used our research since 2012.