The most valuable feature — and the value of the product — lie in its delivery of day-to-day, real-time information.
How has it helped my organization?
The product does what we need it to do, and definitely gives us heads-up on results and issues we are having in a timely manner.
What needs improvement?
The user interface could be more friendly. When I say user-friendly I mean additional windows with information on additional day-to-day statistics. It could also benefit the user more if it had additional features for reporting.
Which solution did I use previously and why did I switch?
We previously had WhatsUp Gold which is a really cheap solution. We needed something with better analytical abilities, better reporting, generally better information, and a better interface.
What other advice do I have?
I would give this solution about an eight out of ten. It's not perfect, but it's still a good product. We definitely enjoyed using it. It's fairly simple and easy to use, and it's pretty straightforward. It gives us a lot of information… more»