Using WhatsUp Gold has helped to improve the IT team's productivity. Once we were able to equip the staff to be able to look at the WhatsUp screens, our help desk, which is our level 1 support, doesn't need to rely on a network analyst to know if something is down. They'll see it right away. They have access to tell their field of operations team when a particular school, room, or building has a problem and operations can dispatch somebody to help. We have a small network team and they wouldn't be able to spread themselves everywhere. So having WhatsUp Gold has helped to spread the load.

It has been used for internal network monitoring but now we need to extend our capabilities and it does not appear to have this solution.

This automatic monitoring feature helps us to be proactive. We no longer have to manually search for problems because we are alerted when something in the network goes down. Once an alert is received, the appropriate action is taken. This might include forwarding it to first level support, second level support, or sending a message.

1. The product has enabled the organization to determine the amount of space required for DB servers within a budget year, which enables them to plan for datacenter storage.

2. It has also enabled us to recover from a disaster within the SLA-stipulated time. in case a switch or router goes down, we have the configs ready for copying and pasting so downtime is minimal.

3. It has helped database and email admins troubleshoot disk space issues fast, in cases where the space of a mail server hits threshold.

The visual map and email alerts are very useful to have in real time so we always know the state of our network.

We've been using it for many years and we use it typically for early warning. It notifies customers of problems prior to failure.

We can monitor all the links and all the locations and their statuses.