WhatsUp Gold Room for Improvement

Erik Wie
IKT Konsulent at a government with 5,001-10,000 employees
One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in. WhatsApp is great as long as you use it for Windows servers, but we need to use it for a SQL environment. That's where the lack is. That's the big two points on the board that made us look for an alternative. But, we haven't found an alternative, so we're still using it. That's a part of the service that can be improved. The one that I have submitted that really bugs me the most is when you make templates for servers and you use equivocal monitors you can't preset the order of the equivocal monitors. So, it will set it alphabetically. That is where I have the greatest trouble with it, is I want the ping to be the first equivocal monitor because if the server doesn't answer to the ping I don't care about anything else. And on the Citrix servers, the second thing I want is to always have the SMNP service running, because we check most of our this by SNMP. On the Citrix server, we have the SQL email service that controls the logins, so if that service is down no user can log onto the server. That last one, how I have named this, that one starts with C for Citrix. All my Citrix monitors start with Citrix in the name to inform me what system they are for. That one comes to the top of the list so when a Citrix server does not respond to ping, unless WhatsApp states that, the login server sets off a ping, which is true, but that's not the reason. I want a solution for how we can change the order on 600 Citrix servers. But it seems I have to do that manually. I'm not sure we if have a big enough part of servers to be a client of WhatsApp or not. But I can't manually sit and update the servers. View full review »
Network Engineer at a government with 51-200 employees
The price could be improved. When we first started using this product, the company was new. The prices were very low then, in comparison with HP OpenView or IBM, but now the policy is too high, relative to the number of devices we have. We don't need all the features, and we don't use the tool for the large scale services intended for large data centers. We use it only for the network devices, switches, routers, but now most of the new features are related to data centers and high-end devices. This is not useful for us. The features are working fine, and the features for the new models are very interesting, but it's not possible to have this at this price policy for us. It might be good for business, but it's not good for us. We have asked to have another policy price and look at step prices because if you buy a version for 200 devices, 1,000 devices, or 4,000 devices, there should be different prices. I think it would be better to have a linear price list. This isn't only a problem for WhatsUp. It's the problem of many other products too. View full review »
IT Senior Systems Administrator at a tech consulting company with 501-1,000 employees
Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it. It is so old. It has not been upgraded in about six years. The interface looks like something from the nineties. I am quite used to using the Paessler AG product. That is PRTG (Paessler Router Traffic Grapher) and the two have little in comparison. It could be improved by being more like PRTG. If WhatsUp were going to work on updating the product, I would like to see some improvements in the interface. The dashboards could be a lot better. View full review »
Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.
Pre-Sales / Technical Account Manager at a tech services company with 1-10 employees
The are some bugs, as well as some features that need to be improved and developed further. View full review »
Network Engineer at a government with 51-200 employees
The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be. For us, the change of interface in the newer versions was too much and a lot of our users didn't like it. It was a deciding factor for us in not upgrading. View full review »
Anwar AL_Omari
IT Manager at Saba Islamic Bnak
This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed. We are looking to monitor our ATMs Machina . View full review »
Manager at a energy/utilities company with 5,001-10,000 employees
I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy. View full review »
Alastair Brand
MD at Thembanet
The user interface has room for improvement. I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring. I would rate it an eight out of ten. View full review »
Assistant Systems Administrator at a non-profit with 51-200 employees
The version that we are using seems pretty clunky and not very well-designed. I would like to see the user interface improved to provide a better flow. It seems that the interface is designed by an engineer. I like to have a technical interface, but in this solution, some things need to be better presented. I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated. View full review »
Information Security Engineer at a tech services company with 11-50 employees
The pricing could be reduced. They should offer it for less. Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible. View full review »
Head of IT Infrastructure at Coca Cola
Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity. View full review »
Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.