Windward Studios Customer Service and Technical Support

Juriaan Kloek
IT implementation consultant at BearingPoint Caribbean
Whenever I have an issue, I submit it to technical support and they always answer within the same day, mostly within a couple of hours. Usually, the problem is solved that same day. Within Windward support there are two lines of support. There's the lighter helpdesk and if they cannot fix the problem you get through to the more technical guys. All the problems that we've encountered so far have usually been fixed within two or three days. It's been a pretty good experience. View full review »
Solutions Architect at a financial services firm with 501-1,000 employees
Tech support rates at least a good eight out of 10. They are always very keen to help. One time we had a bit of a critical situation and I got a response from the CEO himself, very promptly. It has always been very good. The only issue for us is that, because we were Australian-based and they're American-based, there is a little bit of a delay in their response. They don't have 24/7 support. It could be better in that regard if they offered 24/7 support. But, the support, when it is provided, is very good. It's just not 24/7. View full review »
Mike Horrocks
Vice President of Product Management at Baker Hill
Support doesn't funnel up through me. We do first-tier support for our clients and I'm sure, every once in a while, we've had to call Windward because something has stumped us. If there was something negative, I would have heard about it. But I haven't heard anything one way or another in terms of negativity, changes, or challenges, or support issues. Our business partner relationship means they have been pretty straightforward and pretty good in terms of getting back to us if we need anything, in all aspects. It's not just the code, but it's the business needs, it's the contract. Anything that we need to be successful, Windward is right there behind us. View full review »
Find out what your peers are saying about Docmosis vs. Windward Studios and other solutions. Updated: November 2019.
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Valarie King-Bailey
The company is great to work with. Everybody at Windward is super-professional. Their technical team is second to none, they're top-notch. But we really haven't had to use their technical support at all. Their product is really bulletproof. We had not had to deal with any technical issues. We've only called for informational stuff: "How do you do this or that?" But in terms of bugs, none. Zero bugs. View full review »
Technical Manager at a tech services company with 201-500 employees
Our relationship with Windward is really good. They fix problems very quickly if we break something. Two years back we ran into a problem, not in the product but they had provided a different type of license to one of our clients, with which we have not tested our product. We raised an issue about the problem. The support team was quite aggressive and tried to help us as soon as possible. There was commitment to help us as their clients. They were meeting all the SLAs. We haven't created thousands of issues for them, but this is one I can recall and they were quite proactive in helping us on that. View full review »
Hit Mistry
Vice President at PSC Group, LLC
Windward support is top-notch. I don't think I've ever had an issue waiting on them for anything. They're responsive, and if there's an issue that needs to be solved, they're fairly quick to solve it. If you need something answered, they are pretty responsive and attentive to anything that comes up that is product related. View full review »
Jim Aiken
SVP, Product Development and Quality Assurance at a tech vendor with 11-50 employees
They've been very good. They're very prompt and fast. We've been using it for quite a while now, so at times, I've even talked to the president or the CEO, whenever we've needed to get an extra boost, because we've needed something a little more quickly. But their support has been awesome. View full review »
Mike Bellrose
Co-Owner at a tech company
I have used tech support on a number of occasions. I haven't done any official training on the product, I just use their Wiki page and send questions to support as I need them. I would always have an answer within 24 hours. It's not always the answers you want but, like all support, it's the answer you get. View full review »
Information Technology Manager at a healthcare company with 51-200 employees
Exemplary. We have called a number of times, and normally it starts off with a "log-a-support-call" through their system. It gets acknowledged, we get an email acknowledgement of what's going on, they get in contact very quickly. They don't run a 24-hour service, but I think it's actually extended business hours, so they do cater for our requirements, being on the East coast of Australia. In the mornings we tee up with their afternoons, of the previous day. View full review »
Head of Client Evolution And Services at AxeFinance
We have used technical support and it is good. Sometimes, to reproduce the bug or the issue, they ask for the data source and other details, which are not easy to provide. It might help if they created a users' lab where we could try to reproduce the problem, rather than asking for the database. View full review »
Neil Carroll
Product Management & Owner at a financial services firm with 11-50 employees
The technical support was and is phenomenal. We always get the answers we need from them, and they are always willing to go above and beyond to ensure everything is working properly. View full review »
COO/VP Operations & Software Exec at a tech services company with 51-200 employees
They are good. They give us the information we need to help troubleshoot where we are at. View full review »
Paul Fendley
Web Specialist
Excellent, to this point. View full review »
Sabina Suster
Business Technology Analyst
We have not used tech support yet. View full review »
Haleh Mehrabadi
.Net Developer - Data Analyst
Technical support is very good. They reply immediately and follow-up with any questions. View full review »
COO at a tech services company with 11-50 employees
IT Manager Applications with 1,001-5,000 employees
The usually the response is within one hour. The technical support will WebEx with you. I rate them as a 10 out of 10. View full review »
Hit Mistry
Vice President at PSC Group, LLC
Technical support is one of the bet I have seen. Very responsive and very quick to help resolve issues. View full review »
Find out what your peers are saying about Docmosis vs. Windward Studios and other solutions. Updated: November 2019.
378,809 professionals have used our research since 2012.
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