Windward Studios Customer Service and Technical Support

Hit Mistry
Vice President at PSC Group, LLC
Windward support is top-notch. I don't think I've ever had an issue waiting on them for anything. They're responsive, and if there's an issue that needs to be solved, they're fairly quick to solve it. If you need something answered, they are pretty responsive and attentive to anything that comes up that is product related. View full review »
Juriaan Kloek
IT implementation consultant at BearingPoint Caribbean
Whenever I have an issue, I submit it to technical support and they always answer within the same day, mostly within a couple of hours. Usually, the problem is solved that same day. Within Windward support there are two lines of support. There's the lighter helpdesk and if they cannot fix the problem you get through to the more technical guys. All the problems that we've encountered so far have usually been fixed within two or three days. It's been a pretty good experience. View full review »
Valarie King-Bailey
The company is great to work with. Everybody at Windward is super-professional. Their technical team is second to none, they're top-notch. But we really haven't had to use their technical support at all. Their product is really bulletproof. We had not had to deal with any technical issues. We've only called for informational stuff: "How do you do this or that?" But in terms of bugs, none. Zero bugs. They are very responsive. View full review »
Learn what your peers think about Windward Studios. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,670 professionals have used our research since 2012.
Solutions Architect at a financial services firm with 501-1,000 employees
Tech support rates at least a good eight out of 10. They are always very keen to help. One time we had a bit of a critical situation and I got a response from the CEO himself, very promptly. It has always been very good. The only issue for us is that, because we were Australian-based and they're American-based, there is a little bit of a delay in their response. They don't have 24/7 support. It could be better in that regard if they offered 24/7 support. But, the support, when it is provided, is very good. It's just not 24/7. View full review »
Mike Horrocks
Vice President of Product Management at Baker Hill
Support doesn't funnel up through me. We do first-tier support for our clients and I'm sure, every once in a while, we've had to call Windward because something has stumped us. If there was something negative, I would have heard about it. But I haven't heard anything one way or another in terms of negativity, changes, or challenges, or support issues. Our business partner relationship means they have been pretty straightforward and pretty good in terms of getting back to us if we need anything, in all aspects. It's not just the code, but it's the business needs, it's the contract. Anything that we need to be successful, Windward is right there behind us. View full review »
Technical Manager at a tech services company with 201-500 employees
Our relationship with Windward is really good. They fix problems very quickly if we break something. Two years back we ran into a problem, not in the product but they had provided a different type of license to one of our clients, with which we have not tested our product. We raised an issue about the problem. The support team was quite aggressive and tried to help us as soon as possible. There was commitment to help us as their clients. They were meeting all the SLAs. We haven't created thousands of issues for them, but this is one I can recall and they were quite proactive in helping us on that. View full review »
Jim Aiken
SVP, Product Development at High Line Software Corporation, a Neogov Company
They've been very good. They're very prompt and fast. We've been using it for quite a while now, so at times, I've even talked to the president or the CEO, whenever we've needed to get an extra boost, because we've needed something a little more quickly. But their support has been awesome. View full review »
Systems Support Specialist at a construction company with 5,001-10,000 employees
Windward product support is very good and the response time is excellent! Normally, I'll get an email response, with a solution, within an hour or the end of the day at the latest. I like to send detailed emails explaining my problem and they return with very thorough answers, even suggesting alternative solutions. View full review »
Head of Client Evolution And Services at AxeFinance
We have used technical support and it is good. Sometimes, to reproduce the bug or the issue, they ask for the data source and other details, which are not easy to provide. It might help if they created a users' lab where we could try to reproduce the problem, rather than asking for the database. View full review »
Neil Carroll
Product Management & Owner at a financial services firm with 11-50 employees
The technical support was and is phenomenal. We always get the answers we need from them and they are always willing to go above and beyond to ensure everything is working properly. View full review »
Hit Mistry
Vice President at PSC Group, LLC
Technical support is one of the bet I have seen. Very responsive and very quick to help resolve issues. View full review »
Learn what your peers think about Windward Studios. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,670 professionals have used our research since 2012.