I did the implementation. I was given some requirements as far as what the organization was sort of looking for:

• It had to be user-friendly.
• It had to be lightweight.
• It had to be flexible enough, so it could be used by more than just IT. 

The proof of concept along with our whole Windward experience has proven all three of these. It is also cost-effective, along with easy to use and its performance is right up there with the best of them.

We did everything in-house, mostly by myself, with the support of Windward and my colleagues. 

We had one template designer who focused on the AutoTag part. We had our general deployment guys, our deployment department, that configured all the servers and the engines - not only internally but also for our customers. We definitely needed their experience as well. There were three people working on it most of the time but not full-time.

I did the integration myself with the help of Windward support, which was a very strong aspect of their offering. 

The support was great and then I needed additional hand-holding, so to speak. They assigned a subject matter expert to work with me. That was absolutely wonderful in working through the various issues that I encountered and didn't quite understand. That additional consulting offering was very valuable and was very helpful to us.

It was a little of both. In-house, the offshore team had to make sure that the location where the templates would be uploaded allowed proper connection to the latest XMLs and that the Windward templates could be discerned from the older, non-Windward, templates. 

The vendor team was the Windward support team, itself. This started out with a combination of teleconferences/NetMeetings and evolved into my asking questions, via email. Most of my questions were answered within an hour.

It was all done internally. We did reach out a few times directly to Windward with a few queries. They were specific configuration queries for our particular use case. We deployed it in the Azure Cloud. 

It's not a very complex product and the implementation was pretty straightforward.

We installed it ourselves. We didn't use any external people.

Windward technical support was helpful.

In-house

In-house.

We implemented it in-house.

In house.

In-house.

We implemented it in-house and we received support when required.

It was implemented in-house.

In house implementation was done.

In-house.

In-house team.