It has helped to reduce costs. One of the departments that we are working with came back, and said they saw an increase of 70 percent efficiency as a result of using or leveraging Windward reports versus the old platform.

IT can now focus on strictly IT initiatives. They are not bogged down by business personnel asking them to change minor things and reports. We can now leverage the business to make changes on their own. This frees up IT resources for some more important things.

It would be difficult to measure whether Windward has reduced cost in our organization. It would be very difficult to measure because we don't have a "before and after" situation. The only thing that I do know is that the whole process of document design has been a whole lot smoother with fewer errors, which, of course, means less cost to fix them. But as the whole thing just happened under the umbrella of an even bigger project in which we didn't use an alternative document generation technology, it's very difficult to measure the before and after situation.

It's the efficiency it brings to our clients' document generation. It's a hard thing to quantify, but the fact that I can have a business user write the documents and have those documents be consistent - that brings a "get out of regulatory jail"-type of benefit. Windward doesn't keep our clients compliant. It doesn't provide compliance expertise. But it provides the ability for our clients to take their compliance expertise and leverage it into their docs. That has a huge benefit.

For these administrators to spend their time doing more value-added work is very clearly a key takeaway from our implementation.

This would be hard to put a number on. Our Proposal and Specification documents, generated by Windward templates, are right on the front-line of sales, making them critical documents that will either give a good or bad impression of the Otis Elevator Company. Just about anything that makes this process run better is worth significant investment.

It's difficult to measure whether it has saved costs or not because I have no baseline to compare it to. It is functionality we required that was previously accomplished by a 20-year-old capability that didn't fit our needs anymore. We needed to invest in this, to have this. 

I wouldn't say it has saved us costs because we didn't replace manual labor with this capability, we replaced our legacy capability.

If you compare manual letter generation and automatic letter generation, with the number of letters generated by a typical client, if they were to do it manually they would need at least ten FTEs to do the work.

When it comes to the cost of integrating an automated solution, as I said, integration is quite straightforward, so we didn't have to spend too much time on this.

There's good return on investment, looking at the cost of product and the value it adds to the process. The cost of the product can be recovered easily within one year and not much more than that.

Cannot comment accurately but it would be very good.

Not easy to calculate, it replaced something that was written in house and was proving to be a pain to keep current.

Unknown at the moment, we'll see when customers next enter a renewal period.

We never evaluated, but it has never been a question.

Excellent investment for reducing template designing cost. Could not provide percentage numbers.

Good investment for reducing template/report design time/costs.