Workday Pros and Cons

Workday Pros

NickStuchbery
Lead Consultant, Owner at Dodai Consulting Corp
This product is leaps and bounds above the competition. Part of the reason is that it is built with modern technology. It has no legacy coding in it at all.
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reviewer1310550
Director at a financial services firm with 1,001-5,000 employees
It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process.
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Rahul Goyal
Consultant at a consultancy with 10,001+ employees
The reporting feature is quite easy for a layman to use, and the look and feel of the application is good. Its security is robust. You will never find a use case that cannot be covered.
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Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
463,678 professionals have used our research since 2012.
reviewer1200543
Director at a tech services company with 1-10 employees
The solution is extremely stable.
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reviewer1286721
ServiceNow Solution Consultant at a computer software company with 10,001+ employees
The platform itself is very robust and I generally like the reporting and analytics capability.
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NeilCarfagna
Independent Consultant at a tech services company with 1-10 employees
The most valuable feature is the ease of reporting.
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AmitRai
Senior Software Engineer at SOAIS
The user interface is good and very easy to use.
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reviewer1118469
Partner - Co-Founder at a marketing services firm with 501-1,000 employees
It's actually a cloud-native solution and based on the community for development. It is a very good open architecture and able to interconnect with other systems. And it is very stable and very fast in terms of response.
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reviewer1281651
Global Payroll Project Manager at a pharma/biotech company with 10,001+ employees
It's intuitive, a very usable tool and it's easy to find the data you're looking for.
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reviewer1182807
Co-CIO & Enterprise Architect at a printing company with 1,001-5,000 employees
Performance and good usability are the two most valuable features of this solution.
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Workday Cons

NickStuchbery
Lead Consultant, Owner at Dodai Consulting Corp
It is good that much of the development is based on community input but often that can lead to details being ignored and small, nagging issues are ignored.
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reviewer1310550
Director at a financial services firm with 1,001-5,000 employees
It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with.
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Rahul Goyal
Consultant at a consultancy with 10,001+ employees
They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team. It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to.
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Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
463,678 professionals have used our research since 2012.
reviewer1200543
Director at a tech services company with 1-10 employees
Setting up reports can be a bit tricky.
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reviewer1286721
ServiceNow Solution Consultant at a computer software company with 10,001+ employees
The UI, UX (user experience) is very bad. It is not very interactive.
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NeilCarfagna
Independent Consultant at a tech services company with 1-10 employees
The implementation could have gone a little smoother.
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AmitRai
Senior Software Engineer at SOAIS
The security console should be made less complex.
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reviewer1118469
Partner - Co-Founder at a marketing services firm with 501-1,000 employees
Reporting systems should be improved. If you want to report it on paper, if you want something more BI oriented, more high level predictive or more data-driven, it should be improved.
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reviewer1281651
Global Payroll Project Manager at a pharma/biotech company with 10,001+ employees
It's possible that the way things are integrated could be improved
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reviewer1182807
Co-CIO & Enterprise Architect at a printing company with 1,001-5,000 employees
It has missing functionalities. Specific countries, like Germany, didn't have the option to do payroll. Now we need to look for another product for HR.
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Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
463,678 professionals have used our research since 2012.