Workday Pros and Cons

This product is leaps and bounds above the competition. Part of the reason is that it is built with modern technology. It has no legacy coding in it at all.

It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process.

The reporting feature is quite easy for a layman to use, and the look and feel of the application is good. Its security is robust. You will never find a use case that cannot be covered.

The solution is extremely stable.

The platform itself is very robust and I generally like the reporting and analytics capability.

The most valuable feature is the ease of reporting.

The user interface is good and very easy to use.

It's actually a cloud-native solution and based on the community for development. It is a very good open architecture and able to interconnect with other systems. And it is very stable and very fast in terms of response.

It's intuitive, a very usable tool and it's easy to find the data you're looking for.

Performance and good usability are the two most valuable features of this solution.

It is good that much of the development is based on community input but often that can lead to details being ignored and small, nagging issues are ignored.

It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with.

They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team. It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to.

Setting up reports can be a bit tricky.

The UI, UX (user experience) is very bad. It is not very interactive.

The implementation could have gone a little smoother.

The security console should be made less complex.

Reporting systems should be improved. If you want to report it on paper, if you want something more BI oriented, more high level predictive or more data-driven, it should be improved.

It's possible that the way things are integrated could be improved

It has missing functionalities. Specific countries, like Germany, didn't have the option to do payroll. Now we need to look for another product for HR.