I also like Workfront's integration. The solution integrates natively with other systems. It's easy to connect Workfront to any product that has a customer service database, such as a CRM or service ticket management solution.
Senior Director, Global Design / Marketing Operations at Logitech
Jun 20, 2023
Workfront is innovative and these were plenty of features that I found valuable while working at Logitech. Workfront had this feature of Project Schedule Templatization. This saves time and effort and even leads to the standardization of processes that are well-assorted. The Intelligent Graphical Interfaces of Workfront allow one to look at a specific type of resource and a specific phase for a specific family of products. You can get quite granular with the data and even zoom in or out of the timeline. It also categorizes projects according to classes and portfolios so that over time, you can more easily understand what are the various metrics involved in producing a specific portfolio
Another important feature is Workfront allowing you to validate milestones and investigate the project. This also helped me to understand which projects are performing well and whether it was beneficial to invest in the same.
The IT and the app configuration is quite secure and it is one of the benefits.
One more valuable feature is the integration of communication systems inside Workfront. This helps you differentiate between normal business emails and project-specific conversations. This is also known as ‘queues’ and I absolutely find this feature extremely powerful.
I can say it is a powerful tool. We have everything in-house in that tool, like, creating reports, dashboards, creating various workflows, and everything we have inside one application.
Our product and graphic designers are working with various Adobe products, but Workfront has a no-frills interface. It's a useful tool with everything we need, but it could be a little more attractive and present information in a polished way. It's a web interface, so it's accessible, but the appearance could be a little slicker.
Senior Director, Global Design / Marketing Operations at Logitech
Jun 20, 2023
I have used the product and instantiated it, almost seven years back. The process was fairly complex, however, I don't know if they have changed the same now. But this is something I think, if not addressed can be improved.
Another area that needs a little attention, is the change of implementation lead. Back when we had Workfront instantiated, we often had our timeline delayed due to the change in the implementation lead. Now Workfront is under Adobe and, in case, this issue, isn't fixed it should be given due attention.
Also, Workfront is a universal tool, which can pose a difficulty for small businesses and companies, who don't have the required time, effort, and knowledge to configure it periodically.
