The implementation was completed with the help of the WorkFusion team, despite the challenge of their significant turnover during that time.

There was one instance where I connected with WorkFusion over the development of our custom model.

Leveraging the more AutoML and custom models has been a lot of tweaking over the years. The initial model probably took about a month, once we went live with version 9.2, and that was working heavily with the WorkFusion AutoML engineer who is associated with its deployment.

The 9.2 implementation was mostly done by our technical manager. There were also about three engineers tangentially involved, mostly as a part of learning more about the solution and the inner workings of it.

This isn't the type of solution where anyone can try their hand at implementing and deploying. An organization definitely needs an expert to assist them with the process.

We implemented mostly in-house. Senior developers and team leaders from the company were involved in the implementation of the models. From WorkFusion's side, their top talent was involved.

Setting up business processes on the WorkFusion platform was painless because they provided good support. I didn't configure the machine learning models myself. We gave our business process requirements to data scientists at WorkFusion, and they implemented the background ML models. We specified how a certain data point would be recognized and interpreted in a document.

Everything was done with the vendor.

When we were building our first ML model, we obviously weren't able to achieve the success rate that we were aiming to achieve. We engaged WorkFusion who spent almost a month with us unconditionally, helping us with our complex document structures. The results have been amazing. 

From an engagement standpoint, we are happy with WorkFusion. Their customer success team, delivery team, and sales team are amazing to work with.

The implementation was completed in-house. The digital worker that we use works as though it is a human within our screen system.

We engaged their engineers to do the setup. We didn't do it on our own. That made a difference.

Similar to their support, their infrastructure engineers are also very good and knowledgeable. It was a very good experience.

For somebody new trying to figure it out on their own, it could take time. However, if you are going through WorkFusion, then the setup is not bad.

We implemented using both an in-house team and a vendor team.

The Vendor Team is very proficient.

The whole implementation took approximately two months. We had different environments and hardware which can add up to more time for the process. Typically, the more changes that are required the more time it can take.

Vendor support has been excellent

WorkFusion worked with us directly on the implementation.

I implemented this product alone. It was a bit difficult so I used the online forum and also tried to contact technical support in South Africa.

We do the deployment. 

Some of our clients have the capacity and skills to handle implementation, but it's a good idea to hire a consultant. It makes it easier.