We just raised a $30M Series A: Read our story

WorkFusion OverviewUNIXBusinessApplication

WorkFusion is #2 ranked solution in top Intelligent Document Processing (IDP) tools and #9 ranked solution in best RPA tools. IT Central Station users give WorkFusion an average rating of 8 out of 10. WorkFusion is most commonly compared to UiPath:WorkFusion vs UiPath. WorkFusion is popular among the large enterprise segment, accounting for 79% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is WorkFusion?

Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles. 

WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.

WorkFusion Buyer's Guide

Download the WorkFusion Buyer's Guide including reviews and more. Updated: November 2021

WorkFusion Customers

Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial  

WorkFusion Video

Pricing Advice

What users are saying about WorkFusion pricing:
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "Find it online."

WorkFusion Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
SB
Head of Intelligent Automation - Africa Regions at a financial services firm with 10,001+ employees
Real User
Top 10
Enables us to serve various automation needs as both tech and business users

Pros and Cons

  • "The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."
  • "The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

What is our primary use case?

We are using WorkFusion as our enterprise RPA solution at this time to help us deploy some automation. It is a hybrid-based installation. Eventually, we are going to try to move everything to the cloud. Some of our customers are dealing with transactions, trader solutions, governance compliance needs, and other special cases so it is not totally possible to go totally on the cloud at this time. There are also clients who deal with things like a KYC (Know Your Customer) type solution, and then a few operational needs like ATM reconciliation and financial revenue reconciliation. The regulations sometimes preclude certain solutions in certain configurations.  

How has it helped my organization?

It helps us to provide some of the bot solutions we need to work with our customers.  

What is most valuable?

I suppose that the most useful feature in WorkFusion has been the desktop solution — also known as a desktop option. It is a type of RDA (Robotic Desktop Automation) express option because it allows us to do very quick developments outside of the normal BI (Business Intelligence) process. Even though the bigger enterprise is obviously more robust, there are a lot of small solutions that can solve pain points in our business at a particular moment that do not require more rigorous development.  

What needs improvement?

Obviously, the WorkFusion Enterprise product is very technical. You have got to be Java proficient and otherwise technically oriented. I guess what could be an improvement in the product is moving towards more "codeless" coding. That would be using things like a drag-and-drop interface to build solutions with premade components. These components would have set functions to simplify using the coding portion of the product for the business user. Instead of keeping the product in use with only the more technically inclined users, they might create a way for the business user to assemble what they need and enhance development opportunities.  

I think a move towards that sort of codeless coding would be a great step in creating more utility for more end users. Maybe API calls or other creative components could be worked in. The express version does not do API calls and the Enterprise version does not do codeless coding. It would be nice to have a solution somewhere in the middle. WorkFusion has got the very easy, light version covered and the very technical, heavy one covered. There seems to me to be a gray area or gap in the middle where a whole set of potential users is not addressed.  

For how long have I used the solution?

I think our organization has been using WorkFusion for three or maybe four years overall. With my group in the Africa regions, we have been using it for about two years.  

What do I think about the stability of the solution?

I do not think we have ever had issues with stability. It seems to be very good from my personal experience. It is more likely that something in the solution will be affected by the environment changing than it just breaking down. The question becomes can an RPA solution adapt to changing architecture through various upgrades and version changes and remain compatible with the environment.  

The stability of the product itself is something we have not had issues with.  

What do I think about the scalability of the solution?

I would say there are probably just less than 100 users currently working with WorkFusion at our company. I am not sure what the total number is, but probably less than 100. Within the African group, we have probably got about 15 to 20 total users.  

Most of the people using the product are using it on a daily basis. The processes created as bots are obviously running in real-time all the time. The developers are either busy with deployments or they get involved from an analysis and design perspective. But working directly with the product consumes a high percentage of the users' time.  

Our scaling is simply replication across countries and geography. There are always new projects and configurations that need to take place to augment the system, but it is pretty easy to scale usage of completed bots.  

How are customer service and technical support?

I do not ever have the need to contact the WorkFusion tech support directly. We have got a Center of Excellence that supports us from a group perspective. We deal with them and they deal with the vendor if anything needs to be resolved.  

Which solution did I use previously and why did I switch?

This solution is actually the first RPA I have used. Maybe it is not so surprising considering the technology is not very old.  

I joined the team after all of the internal architectural decisions, choices, and implementations were completed. Because of that, I can not really comment on the evaluation process. I have just been making use of the system that was in place after its adoption, and I can not really complain.  

How was the initial setup?

I was not involved in the initial installation as it happened before I arrived. I can only say that I have not heard anything about the issues that may have occurred.  

It does require maintenance and there is ongoing support from a technical training standpoint. Then the bots themselves require maintenance and updates. That is, if there is anything that changes in the environment or any process changes, the bots may need to be reconfigured — or even replaced — to work with the changes.  

What's my experience with pricing, setup cost, and licensing?

WorkFusion is cheaper than quite a few of the potential solutions, but we have also heard some complaints that it is a more expensive solution than others. It is certainly not the cheapest solution. I think Help Automate came in as quite a bit less expensive. Obviously, we have to have an enterprise solution with a company of our size and there is an opportunity to negotiate to potentially work out a volume discount. That would make the cost less significant in the choice of what we continue to use.  

As far as I know, all other services are included in the license as a single point of pay without any additional fees.  

Which other solutions did I evaluate?

While we have got WorkFusion as a solution at the moment, we continue going through due diligence. We actively check and evaluate the alternatives that are available. We consider it an ongoing or proactive review of our current toolkit. We currently use mostly WorkFusion, but we also use Python for some of the other automation. We are looking at other important products like UiPath, Blue Prism, Automation Anywhere, and Help Automate. Those are the tools that we are pulling in to use for our comparisons. One of them may solve potential pain points the current solutions do not.  

What other advice do I have?

Overall, I would recommend this solution to other users. I have got nothing against UiPath or Blue Prism or any of those other products, and I think there are other options like Python people can make use of. But from my experience with this product, I certainly recommend it.  

On a scale from one to ten where one is the worst and ten is the best, I would rate WorkFusion about an eight. Between a seven and an eight but on the high end of that range.  

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AS
Vice President at a computer software company with 5,001-10,000 employees
Real User
Top 10
Great integrations but offers time consuming development and has complicated architecture

Pros and Cons

  • "WorkFusion's SAP integrations are really good."
  • "It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."

What is our primary use case?

We implement this solution for our clients according to their needs.

What is most valuable?

WorkFusion's SAP integrations are really good. 

What needs improvement?

When it comes to the artificial intelligence part, WorkFusion is demanding in terms of having extra skills. You need to be a bit of an expert. If you look at Automation Anywhere, IQ Bot is a business-friendly tool. To develop applications in WorkFusion, it's much more time consuming, and much more expensive in terms of the additional skills and resources that are needed.

WorkFusion is time-consuming in terms of development. Especially when compared to UiPath and Automation Anywhere. The inspector elements have a separate window, and that's something that takes extra time, in terms of developing WorkFusion. 

The installation and the software required for WorkFusion is really massive. You need a professional IT administrator to actually do all the installations. That makes it very expensive, to get the infrastructure up and running. It involves Tableau, and other items. There are many third parties you will need to bring up the ecosystem,which further adds to the expense.

They should have a simplistic infrastructure. They are built for huge enterprise-scale companies of 1,000 or 10,000 or more. You don't see that kind of RPA implementation very often. They should have a simplistic version of implementation for smaller enterprises without all of that extra software. It would be great if they offered both a very basic installation, plus their already existing enterprise edition. They should work on stripping down the amount of software and the amount of hardware required.

The technical support can be improved. 

For how long have I used the solution?

I've been dealing with the solution for a number of years now.

What do I think about the stability of the solution?

I can't comment on the stability per se. All of the bots are pretty much the same. As long as the underlying applications work well, it also works well.

What do I think about the scalability of the solution?

I can't really comment on the scalability, except to say that large enterprises would already be best suited to this solution due to the size and cost constraints inherent in its design. 

How are customer service and technical support?

During the current COVID situation, technical support has not been great. Typically they respond back promptly. As of now, there is absolutely no response coming from WorkFusion. While in the past we may have been satisfied with their assistance, I wouldn't be able to say that today, due to the complete drop off in responding to issues.

How was the initial setup?

It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts.

Deployment takes at least a month. In terms of getting everything done, a company is looking at a deployment of 15 to 20 days minimum.

What about the implementation team?

This isn't the type of solution where anyone can try their hand at implementing and deploying. An organization definitely needs an expert to assist them with the process.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. 

They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going. 

That's three or four times expensive. They do have a "free" version, but it's not good. They should have an intermediate version that's int he ballpark of $100,000. Mid-tier pricing is needed.

What other advice do I have?

We're hoping to partner with the solution in the near future. Right now, we currently just service our customers as required.

We are IT services providers, so we work on all deployment models. We match our offerings to what the customer is currently looking for.

I'd rate the solution six out of ten. While it's a good solution, there's a lot to work on.

They should work on productivity for the developers. As of now, their productivity is very bad compared to what Automation Anywhere or UiPath offers. It's why I've ranked them a bit lower. A simple business user can work with a UiPath and on Automation Anywhere. That's not true with this solution. It has an ease of use problem that needs to be tremendously improved. They have to catch up in the RPA market.

I'd recommend other companies first consider UiPath. If there are a lot of unstructured data, the first preference would be to go to Automation Anywhere. This is due to the ease of use of IQ Bot. 

We like the tool, and we want to use it. Our only request would be, they should simplify the tool as much as possible and work on the productivity of developers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,529 professionals have used our research since 2012.
JG
Head of Automation at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Has the technology to interface into systems where we didn't otherwise have an API but it would be better if it had automation without an interface

Pros and Cons

  • "In our opinion this group are the leaders in providing RPA solutions."
  • "We would like to see further improvement in the area of running headless."

What is our primary use case?

Our primary use case was very simple. It read information from a spreadsheet and captured that into a core processing system. The benefit was that this process was carried out hundreds of times every day, and took up to an hour each time, so the capacity saving was massive. 

What is most valuable?

The most valuable feature is having the technology to interface into systems where we didn't otherwise have an API or some other kind of service or access. The benefit is in creating solutions where we don't have a backend API to call.

What needs improvement?

Everything has room for improvement, and the product continues to evolve. One area of improvement would be the ability to run headless on their Express product. This would allow one to run the automation on their local machine, but still be able to work in other applications using mouse and keyboard while the automation runs headless in a minimized window in the background.

A single-server version of the product that will work for a mid-range mid-size company would also be good to see.

Finally, working in partnership with software companies like SAP to improve their interface interactions would be a good advantage.

For how long have I used the solution?

I've been familiar with WorkFusion since 2015, so I have worked with it for almost five years.

What do I think about the stability of the solution?

The stability has been good. If there were problems, I'm not aware of them. We did have a team of guys looking after the servers and if they picked up any issues they would have dealt with them on-the-fly. I'm not aware of any issues at all.

What do I think about the scalability of the solution?

We are quite happy with the scalability. To scale, it just requires more nodes to make for more bots. We have probably about 100 or 200 robots running. So there are over a hundred instances of automations running and they execute many thousands of times each. I'm sure we plan to increase usage even more and we are confident that we can.

How are customer service and technical support?

The technical support was very good upfront and we have a good working relationship with the vendor.

How was the initial setup?

The initial setup was pretty straightforward. That may have been because we had the guys who built the system from Minsk come and do it for us. The initial installation took six months and that included doing a proof of concept.

What about the implementation team?

WorkFusion worked with us directly on the implementation.

What's my experience with pricing, setup cost, and licensing?

Pricing models are available online. Some vendors provide a free entry level solution to get you started.

Which other solutions did I evaluate?

Yes, we carried out a high-level RFI (Request for Information) / RFP (Request for Proposal) process with a number of the big vendors. After deliberation and measurement against our expectations, we picked WorkFusion.

What other advice do I have?

My advice for those thinking of implementing an RPA is that they start small and simple if they want to see if it works for their company. If it doesn't work as a small scale, investment in the long-term solution doesn't make sense.

On a scale from one to ten where one is the worst and ten is the best, I would rate WorkFusion as a seven out of ten. It is not higher because they have got some work to do now. Other companies have caught up. They were the first ones to offer a free desktop automation product and the others will now need to follow suit. To stay ahead it is time for them to come up with the next innovation.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JD
Analyst, Intelligent Automation at a financial services firm with 10,001+ employees
Real User
Top 5
Its ability to scale across multiple geographies with limited impact on additional IT Hardware requirements has enabled the scaling of Robotics capabilities

Pros and Cons

  • "WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
  • "The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."

What is our primary use case?

Our primary use case is for desktop automation for smaller solutions that stand outside the development on the core operating systems.

We also use it for building robotics capabilities and skills in all of our geographies across fourteen countries in Africa.

Automations have been done over several operating environments and include solutions in the following areas.

1. Operations

2. Compliance and Risk (Regulation driven requirements)

3. Credit solutions and integration with decision systems

The primary focus is delivering solutions that enable better customer experience.

How has it helped my organization?

WorkFusion's SPA capability, although powerful, is somewhat restrictive as it requires a considerable infrastructure investment and would require considerable network and bandwidth capabilities to function from a central site without the deployment of local instances.

Their proposed Cloud solution should resolve many of these issues and enable multiple geographic areas to benefit from the solution's capabilities.

Their RPA Express solution is free and provides a way to expand the Robotics footprint.

What is most valuable?

WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities.

The RPA Express solution is a free addition to the current Enterprise Agreement the Group has with WorkFusion and provides an excellent entry point into Robotics for new "Intelligent Automation Practitioners". 

Training has been standardized and formalized Academies have been set up.

What needs improvement?

The product needs to be "simple and easy" to use. 

A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation are easy to execute. 

The primary focus of the Robotics Process Automation software should be to enable business users to perform "codeless" automations that will still fall within the strict governance and compliance structures within which we are required to operate.

For how long have I used the solution?

We have been using WorkFusion for 24+ months.

A formal training programme has been initiated with the objective to create an Academy.

What do I think about the stability of the solution?

The Group has built up a sound knowledge and experience base with the technology.

What do I think about the scalability of the solution?

The SPA is not so good.

RPA Express is very good.

How are customer service and technical support?

This expertise has grown considerably and continues to do so.

Which solution did I use previously and why did I switch?

We also do use Python to develop automation solutions.

How was the initial setup?

Setup - Unable to comment

Support - Support has grown and continues to expand

What about the implementation team?

We implemented using both an in-house team and a vendor team.

The Vendor Team is very proficient.

What's my experience with pricing, setup cost, and licensing?

These is primary drivers that will determine the selection of a solution as there are currently huge pressures on overheads given the decrease in revenue following Covid-19.

Which other solutions did I evaluate?

We are currently reviewing alternative, scalable solutions.

What other advice do I have?

  • Simple to use (business user, not IT reliant)
  • Cost-effective
  • Easy to support and integrate with current IT Architecture 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: My company has an Enterprise Agreement with WorkFusion
SG
Delivery Director at a computer software company with 1,001-5,000 employees
Vendor
Top 10
Has good competitive abilities but the email connections should be faster

Pros and Cons

  • "We can see that its competitive ability is quite good."
  • "I would also like for it to be NLP-based."

What is our primary use case?

Our primary use case is for invoice processing. 

What is most valuable?

We can see that its competitive ability is quite good. 

What needs improvement?

UiPath and Blue Prism have certain features that I'd like WorkFusion to implement in which we can see a connection to the email. I'd like for WorkFusion to provide that type of input or provide that information to a restricted email and to extract the email and do the processing. This kind of feature would make it more efficient. 

I would also like for it to be NLP-based. 

The OCR capability should also be improved. 

In the next release, I would like to see NLP processing, OCR capabilities, and for them to make the email connections quicker. We don't like to write in a lot of scripts. You should be able to write a little script and then it will connect to it. Those kinds of features are easy to implement but should be there in the system.

What do I think about the stability of the solution?

It is more or less stable. 

What do I think about the scalability of the solution?

It is scalable. There are no issues at all. Scalability is there. 

We have around ten users using this solution but our client goes up to 100 users.

How are customer service and technical support?

I have a technical guy who has interacted with the technical support many times. Not because they have got stuck and got help but because there are customers that also need technical support with a process. When they need that support, we provide it to them. 

How was the initial setup?

The initial setup is straightforward because we also have a license agreement with WorkFusion. We are a reseller of WorkFusion as well.

If it's a simple process, then the deployment can take around two weeks from start to end. If it is a medium process, it takes three to four weeks. And any complex process might take five to six weeks.

What about the implementation team?

We do the deployment. 

Which other solutions did I evaluate?

We are also a reseller for UiPath. Automation Anywhere is the only tool that is an enterprise version. UiPath and Blue Prism are a license based tool. Then, WorkFusion came into the picture with a lot of promises but also with enterprise tools. So, WorkFusion will be a big competitor to Automation Anywhere.

We have technically analyzed both Automation Anywhere as well as WorkFusion.

What other advice do I have?

I would definitely recommend WorkFusion because I think over the last six months it has matured and it is stable. 

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Deepak Thomas
Senior Software Quality Analyst at a financial services firm with 10,001+ employees
Real User
Top 10
Exceptional customization ability, great customer support, and install simple

Pros and Cons

  • "The solution is stable, we have not had any glitches or problems."
  • "We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."

How has it helped my organization?

The solution is not just about playing recordings, dragging and dropping them onto the platform. It does more, it allows your business to have more use cases. When you are using the framework it allows you the ablility to customize the Java code according to business requirements. This is what makes it easier for us.

I think from a business point of view, we have accomplished what we wanted to. From a skills perspective, there is still a lot of upskilling that is required because our next step is machine learning.

What is most valuable?

The solution is customizable, you can create new APIs according to your requirements.

What needs improvement?

We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution is stable, we have not had any glitches or problems. I would say currently the stability is approximately 95%.

What do I think about the scalability of the solution?

The version we are using has been able to scale fine since we have done it already. I would like to see how the scalability is of version 10, which we are waiting to do.

How are customer service and technical support?

The customer service uses tickets for tracking support. Their turn around time is very good, we typically get a response within a day.

How was the initial setup?

The setup was time-consuming but simple. We had the skills and resources to complete it without a problem.

What about the implementation team?

The whole implementation took approximately two months. We had different environments and hardware which can add up to more time for the process. Typically, the more changes that are required the more time it can take.

What other advice do I have?

I do not have high-level experience with platforms that offer similar robotic process automation currently. The capability is there in this solution, the platform has a lot of features and capabilities. The onus is of the user to utilize all of those capabilities that WorkFusion has. 

If you have a small business there might be a better solution out there for you but if you have a large organisation, I definitely recommend it.

I rate WorkFusion an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sreekantha Devayya Nayak
Wireless Architect at Simplified Networks LLC
Real User
Top 20
For customers who want a premium solution

Pros and Cons

  • "We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
  • "One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

What needs improvement?

One thing we didn't like was their OCR solution. We felt it's somewhat inefficient. And on the cloud setup, I would like to see more OCR-related features because other solutions integrate various tools into their services. For example, a few RPA solution providers have dynamic services for Workfront and some other services. They can dynamically pick services from NLP or various other areas on a case-to-case basis. So depending on the scenario, the product itself will pick those services to create consistent efficiency. It's similar to the service AWS or Azure uses. All these individual services are efficient in specific scenarios, so these bot platforms can identify which one to use and dynamically switch among them. It has produced exceptional results. So that is one recommendation I would make to WorkFusion. This one feature could significantly simplify things. However, it might be already available on CloudFront. I'm not sure.

For how long have I used the solution?

We've been using WorkFusion for almost a year now.

What's my experience with pricing, setup cost, and licensing?

WorkFusion's price could stand to be a little lower.

Which other solutions did I evaluate?

We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution. But when cost-conscious customers ask us for a robust solution, we recommend LokiBots because its capabilities are pretty good. And if a customer is open to using a cloud-native product, we generally go ahead and suggest LokiBots because it is very competitive and robust. Also, LokiBots uses some of Google's advanced technology stacks.

What other advice do I have?

I rate WorkFusion eight out of 10. WorkFusion will begin training our team in a month or two. So after that, my rating might change. But currently, I would rate it around eight. For people thinking about switching to WorkFusion, I would suggest considering if this is the approach you want or if you would rather go with the on-premise solution. If there are conservative customers, we recommend they go ahead with that because it may limit the major vendors available, but at the same time, they will not be disappointed. But on the other hand, if somebody wants to go through a complete detailed evaluation, then we have other recommendations also.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
RP
Senior Software Engineer at a computer software company with 10,001+ employees
Real User
Top 10
Stable and scalable product but requires more upgrades and modifications

Pros and Cons

  • "In terms of stability, it's quite good. It's an internal IP product."
  • "On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

What is our primary use case?

We use it for project management for material designing and SLD. We use it for our bump operations. We are full process.

What needs improvement?

Areas for improvement are totally dependent on each company and how they are going to use it. It's completely dependent on their operations, so I cannot comment on what needs to be improved.

However, it could be much more process-oriented - that could be upgraded. And they could give me a little bit more flexibility to make the modifications I need. There are elements in the access control circuits that could be recyclable. There are features we are looking at where we'll be putting our FPS spreadsheets where we want them.

For how long have I used the solution?

I have been using WorkFusion for two years.

What do I think about the stability of the solution?

In terms of stability, it's quite good. It's an internal IP product.

What do I think about the scalability of the solution?

The scalability is quite good. It's ok. We have more than a hundred people using it - most tech architects.

Which solution did I use previously and why did I switch?

We previously used HP Robotics for the deploy service. But we switched. The problems and processes are different but they both fit into our organization's needs.

How was the initial setup?

The initial setup was straightforward. Implemention took 13 to 14 weeks and configuration also took the same time, 13 to 14 weeks. We used the help of a consultant to implement. It was good working with them.

What's my experience with pricing, setup cost, and licensing?

We have a user based license, so there are different charges for each user.

What other advice do I have?

Before implementing it would be good to go through the design points.

On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified. On-prem solution software needs to be in a stack that is much more accessible around the architecture of your plant. It should be fast-acting and accessed over the internet. That's the most important part and most companies require it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Download our free WorkFusion Report and get advice and tips from experienced pros sharing their opinions.