WorkFusion Stability

Brock Miller - PeerSpot reviewer
Senior Vice President at a financial services firm with 10,001+ employees

From a software perspective, WorkFusion has been stable and we have experienced no issues.

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Shamus Cardon - PeerSpot reviewer
IT Engineer III at a healthcare company with 10,001+ employees

The vast majority of the time, there are no issues. Most of the issues that we have run into have been more around certificate upgrades and stuff like that. That is probably not WorkFusion-centric and could be mitigated more on our side by using a cloud solution instead of on-prem.

The ML server specifically likes to lose connection with our network drive once a month or so. However, I don't know if that is actually a WorkFusion issue or if that is our network team doing a server reboot which just doesn't reconnect automatically. Nine times out of 10, WorkFusion has been up and running exactly when I need it.

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AS
Vice President at YASH Technologies

I can't comment on the stability per se. All of the bots are pretty much the same. As long as the underlying applications work well, it also works well.

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WorkFusion
March 2024
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Prateek Agarwal - PeerSpot reviewer
Manager at Indian Institute of Management Visakhapatnam

The stability is good because we use WorkFusion RPA Express Pro. It has all the requested features and our impression of it has been good. It is mature and it is used by many Fortune 500 organizations worldwide.

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PS
Sr. Manager at a financial services firm with 5,001-10,000 employees

Since we are working primarily on RPA, I find their RPA nodes to be not very stable at times. The nodes may crash at times, and it doesn't send any notification that the nodes have crashed. Maybe the configuration at our end is not right, but this is what we see. From that perspective, we need to continuously monitor those nodes. If we had a better way of monitoring all those available nodes, it would be much better. That is the most fragile part of WorkFusion's infrastructure. Every other component within WorkFusion is very stable.

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Matts Jöhncke - PeerSpot reviewer
Tech lead Automation at a retailer with 10,001+ employees

The solution is stable. 

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RT
Vice President of Intelligent Automation at a tech services company with 5,001-10,000 employees

Overall, the platform is very good. It is a rock-solid platform. The results in machine learning depend a lot on your model, what the data is being used for its training, and what kind of preprocessing you have done for the data. So, it depends on a lot of things. 

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JG
Senior Product Manager at a financial services firm with 51-200 employees

WorkFusion's stability is fairly good. We have to open support tickets every now and then because something breaks down or isn't working. When we started working with WorkFusion, they advised us that they hadn't worked with this much volume in the past. We were processing more documents than their system had ever handled. We pushed their boundaries a little.

We weren't expecting the volume, either. When we went live with WorkFusion, the volume started spiking simultaneously. We had even more volume than we originally anticipated, and that caused some stability issues. 

Fortunately, that never caused a long interruption in production. We have an agreement with WorkFusion, so they would always address any ticket in a timely manner. We're not seeing 100% stability in uptime, but we always get support when it goes down. They have improved a lot over time.

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Lada Chu - PeerSpot reviewer
Senior Vice President, KYC Director at a financial services firm with 1,001-5,000 employees

My IT partners have raised no concerns about the stability of the product at all. There haven't been any hiccups in performance or any downtime during our engagement.

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HK
Deputy OFAC Officer at a financial services firm with 1,001-5,000 employees

WorkFusion has been very stable even when we've faced challenges. WorkFusion has been a great partner in identifying, fixing, and implementing solutions in a very reasonable amount of time.

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AG
RPA SME at a financial services firm with 10,001+ employees

The solution is pretty stable. At times we have problems wherein our platform team needs to restart their services or server. But I would assume that it is because a lot of teams deploy to that server. So if they're not managing their processes in a smarter way, at times it gives them problems. But otherwise, the platform is stable.

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MS
Director of Automation at a consultancy with 51-200 employees

If WorkFusion goes down, it is a big problem. If it is not accurate, then we will have issues as well. We need to get the right freight and clear the right freight. The robots have helped increase the rate of efficiency by 75% to 80% from a customer perspective and 30% from an order entry perspective.

We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now. Their support and infrastructure teams have been able to help fix those issues. We have had some downtimes in the past, but their support team has been fast to help out with them.

The solution requires a DBA to clean up the database, reindex, and update the statistics in the database. It requires maintenance there. There is also the monitoring of the AWS service in general.

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SB
Head of Intelligent Automation - Africa Regions at a financial services firm with 10,001+ employees

I do not think we have ever had issues with stability. It seems to be very good from my personal experience. It is more likely that something in the solution will be affected by the environment changing than it just breaking down. The question becomes can an RPA solution adapt to changing architecture through various upgrades and version changes and remain compatible with the environment.  

The stability of the product itself is something we have not had issues with.  

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JD
Analyst, Intelligent Automation at a financial services firm with 10,001+ employees

The Group has built up a sound knowledge and experience base with the technology.

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Deepak Thomas - PeerSpot reviewer
Technical Lead at Standard Bank South Africa

The solution is stable, we have not had any glitches or problems. I would say currently the stability is approximately 95%.

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DW
Feature Analyst at a tech services company with 1,001-5,000 employees

I feel that the slowness I mentioned is coming from it not being stable. I've had scenarios where I run a bot the first time and it gives me an error. I don't make any changes to it and run it a second time and it goes through successfully. I can't explain what causes that. Maybe it is network-related.

But in general, once we have developed the bots, they run on their own. The only time I've had a challenge where it has not been able to complete was in the event that the bot was not able to access some of the platforms we use because a platform was down. If you assign the time, "Run at 6:00 AM," by 6:00 AM you will notice that it will at least attempt to run. If there's an error, it will alert you. You can see that it couldn't log into a page because the page wasn't there, but it attempted to do it. It won't be the case that it didn't run because of something on their side.

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JS
Robotics Support at a financial services firm with 10,001+ employees

We are having some database issues, but we are addressing them.

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JG
Head of Automation at a financial services firm with 10,001+ employees

The stability has been good. If there were problems, I'm not aware of them. We did have a team of guys looking after the servers and if they picked up any issues they would have dealt with them on-the-fly. I'm not aware of any issues at all.

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SK
Co-Founder at Beta Edge Technology Limited

In terms of consistency, it's good. However, in terms of reliability, because it consumes a lot of memory, it gets to a point where it starts hanging. The fact that it needs a lot of memory is the only problem.

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BB
IT Manager at a recreational facilities/services company with 11-50 employees

This solution is stable.

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SG
Delivery Director at a computer software company with 1,001-5,000 employees

It is more or less stable. 

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RP
Senior Software Engineer at a computer software company with 10,001+ employees

In terms of stability, it's quite good. It's an internal IP product.

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KP
IT Program Manager at a computer software company with 5,001-10,000 employees

The solution is stable.

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DC
RPA Lead and IT Manager at a manufacturing company with 51-200 employees

Stability can be improved, especially when it comes to memory. Compared to UiPath that has more RAM and other solutions are less demanding on memory. This should be improved. 

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it_user1098837 - PeerSpot reviewer
Manager at a consultancy with 51-200 employees

The solution is very stable.

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PM
Director & Co-founder at a tech services company with 1-10 employees

This is a stable product, although it could always be more stable.

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Buyer's Guide
WorkFusion
March 2024
Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.