Worksoft Certify Overview

Worksoft Certify is the #2 ranked solution in our list of top Functional Testing Tools. It is most often compared to Tricentis Tosca: Worksoft Certify vs Tricentis Tosca

What is Worksoft Certify?
Worksoft is a leading global provider of automation software for high-velocity business process testing and discovery. Enterprises worldwide use Worksoft intelligent automation to innovate faster, lower technology risk, reduce costs, improve quality, and deeply understand their real end-to-end business processes. Global 5000 companies across all industries choose Worksoft for high speed process discovery and functional testing of digital, web, cloud, mobile, big data, and dozens of enterprise applications, including SAP, Oracle, and Salesforce.com.
Worksoft Certify Buyer's Guide

Download the Worksoft Certify Buyer's Guide including reviews and more. Updated: December 2020

Worksoft Certify Customers
Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines
Worksoft Certify Video

Pricing Advice

What users are saying about Worksoft Certify pricing:
  • "The initial investment is probably a little high. It was a little hard for me to sell, but it was a one-shot deal and that's why it's so high. All we are doing now is paying annual maintenance, which we don't have to do if we don't want upgrades, but we do."
  • "The initial upfront cost in terms of licenses, plus all the money that we spent developing tests, has proven it's worth. Now, we can do a regression test suite in ten days as opposed to sixteen weeks."
  • "Our ROI is primarily a reduction in testing time. The testing, when we were doing it manually, was 30 to 40 percent of the project's cost."
  • "We ended up buying too many licenses. They were very good at selling it to us, and probably oversold it a little. We bought 45 licenses and have never used more than twenty. However, they gave us a pretty significant discount on the bigger license, so it made sense for us to buy enough that we wouldn't have to go back and ask for more."
  • "We could use Certify to do robotic process automation, which is basically running a process on your correction system instead of your test system. Therefore, we may do that in the future."
  • "On our last big SAP implementation project, we inserted an automation resource into the beginning of the project. Between automating regression processes, data staging, and using our automation to help repair cutover and conversion issues. We saved the project about $1,700,000."
  • "Worksoft has paid for itself fives times over."
  • "Purchasing and licensing are okay. Go for the perpetual licenses. In that way, you own a license, then you can purchase maintenance and support on top of that, so you don't have to pay every year for it. Even if you don't want it a contract with Worksoft Certify in the future, you will have your own license of it. Then, if your usage is not that much, you can have one or two perpetual licenses. However, if you want to run your processes, you will need more licenses, e.g., using the run-only licenses. They are really cheap compared to the full licensing."
  • "There is a cost involved to doing it, but once you get over the initial cost, then you'll start reaping the benefits and seeing that testing is getting done more quickly and efficiently. We are still early on with it, but the expectation and what we're seeing is that we will start seeing some savings coming out on the back-end once we have this done."
  • "The price is in line with everyone else's in the market. They are not cheaper nor more expensive than anyone else who was in our RFP."

Worksoft Certify Reviews

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Judy Zeman
QA Manager at Carrier Global Corp.
Real User
Top 10
Jul 28, 2020
Enables us to automate end-to-end testing of our integration between S/4HANA and Salesforce.com

What is our primary use case?

Initially we were automating the regression suite for SAP ECC. From there we moved into a web application called HVAC Partners, which is something that we've developed that is a type of customer portal. That application also connects to SAP, but it does some other things that don’t necessarily connect to SAP. It is a kind of front end for quotes and sales orders that go into SAP, but it's also reporting status of orders and status of warranty claims and the like for the customers. From there we moved into the Middle East SAP ECC instance and automated their regression suite and, from there we… more »

Pros and Cons

  • "It's pretty seamless with SAP and Salesforce because they've built in the field definitions and all the things that you need. You literally turn it on and execute your script and it records it. It's very simple. Then you can go back and put in some of the other functions. For example, instead of hard-coding field selections, you put in a data table so you can run it multiple times or with multiple data. It was actually written to work very well with SAP."
  • "With the codeless process automation across packaged applications, once in a while, if we get a weird application that's not widely used, it gets a little stickier. First, the software has to learn the fields, so you have to identify all the fields. Once you do that, as long as there isn’t any non-standard code in the application, then it works fine. But there's that one step that you have to do, a step you don't have to do with SAP and Salesforce, for example."

What other advice do I have?

There are a number of lessons I have learned from using Certify. * When you get started with it, you need to make sure that you have an executive sponsor so that you get the cooperation you need. * Pick up some mentoring services from Worksoft to help you get started. * You need to document your test cases well. Don't just start without good documentation, because then you make mistakes and then you have to rework that particular test script. * Be very organized in the naming conventions and the standards you're using to do the automation. For example, don't shortcut. Fill out the fields that…
Wayne Fisher
Global ERP Test Manager at a healthcare company with 5,001-10,000 employees
Real User
Top 20
Feb 11, 2019
Our automation tests are more robust than our manual tests

What is our primary use case?

We use Worksoft Certify to test our SAP System. We have a global instance of SAP, which we started implementing in 2012, and we are still in the process of implementing. We have rolled out SAP to about 80 percent of our manufacturing and distribution. Right now, the remaining projects are a small distribution center and sales offices. We have ongoing projects, and three times a year, we release a new version of SAP. We rolled out SAP to a new geography, and we also added new features for our business users. Thus, as part of those projects, we use Certify to do regression testing of our… more »

Pros and Cons

  • "If we write a new test that's 80 percent the same as an existing test, it is pretty straightforward to reuse the steps from existing tests for our new tests and build upon them."
  • "One feature that we have been asking for has been to treat tests as code and store the source code for tests in a configuration management tool. Right now, for version control of testing, it's all internally within the tool. If we have a test of a business process and want to revive that test, our methodology now is purely manual work. We go into the tool, create a copy of the existing test, and call the next one: v2. Now, we have two of them and the only way you can tell them apart is by its naming convention."

What other advice do I have?

The technical instrumentation was pretty straightforward. The tool does what we need it to do. The primary challenges that we have had with test automation have been change management, getting the old, greater IT organization to accept automation as a substitute for manual testing. Culturally, within our organization, we put a lot of pressure on our business analysts to thoroughly test the application, and if they have never used automation before, there is a fear factor there saying, "I'm responsible. Then, I want to see it with my own two eyes." I recommend expanding, training, and coaching…
Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,108 professionals have used our research since 2012.
Manuel Hermoso Martinez
Senior Consultant at a tech vendor with 10,001+ employees
Consultant
Feb 6, 2019
Script-free and nice UI make it easy to use for non-Dev users

What is our primary use case?

We are using Worksoft Certify to enable our stakeholders to do test automation on the UI level. We use it for end-to-end testing of packaged applications. We are part of the internal IT department within our company. Most of the time we are using it on our own products. The products and systems that we get are usually preconfigured and prepackaged and we do additional testing, not just for the functionality for the coding that we add to the product, but also on the prepackaged solutions. We use it for all kinds of applications. Our focus is the web area, including web-UI testing of modern… more »

Pros and Cons

  • "It's script-free, which is really important for our end users because we are usually dealing with colleagues who are not developers and who do not always have the technical background of developing and scripting. It's very useful that there is a nice UI and the tool is script-free."
  • "One big advantage of Worksoft Certify is its integration with SAP Solution Manager..."
  • "The definitions for the objects need to be automated. They need to be recognized automatically by Worksoft Certify instead of changing them back and forth manually. This is also something that Worksoft is currently working on."

What other advice do I have?

If you have done a market evaluation and have decided to go for Worksoft, my advice is to go for it. I would definitely recommend Worksoft Certify as a test automation tool. The feedback that I get from our stakeholders is that the tool is pretty simple to use. What we usually do is a two-week training, not full time, where the total is about three to four business days, 20 to 25 work hours. From there, most of our colleagues can start working with the tool. Of course, they have questions later on, some difficulties when it gets into special activities. But overall, the tool is easy to use…
Colin Hickman
Test Automation Engineer at a healthcare company with 1,001-5,000 employees
Real User
Top 5
Mar 24, 2020
Testing automation for SAP integration is solid, but documentation could be easier to find and use

What is our primary use case?

We use it to do end-to-end testing for the business. After development has occurred and once we're into verifying that no regression has been broken, it's at that stage of testing that we deploy it.

Pros and Cons

  • "It does allow for good reusability. When it's designed properly and utilized properly, we can put things in a way that allows for reusability, meaning a lot of reuse of VA01, if they're very similar flows, to keep it simple."
  • "An area that I would like to see improved is how the permissions are applied. If you're applying permissions groups to a user, one of the options is to delete the group entirely and lose the entire permission group, rather than just deleting the permission from the user, which seems a little silly. In my opinion, that whole module of permissions is very confusing and lends itself to common errors."

What other advice do I have?

My advice would be to develop a very good training program to go with it. Also, understand how to build a good structure to allow for success and to limit exposure where people are editing things that they shouldn't be editing. You should also partner or work with other businesses that have used the solution successful. Build up industry contacts who can help you understand where they're going and where they're having problems, as well, with the model they're implementing. The biggest lesson I have learned from using Certify is that you can design it to be way more complex than you need to…
Heather Whitfield
IT Program Manager at Applied Materials
Real User
Top 20
Mar 12, 2019
We have been able to free up a significant amount of highly skilled resources' time

What is our primary use case?

We use Worksoft Certify for testing and non-testing. * Under the testing umbrella, we use it for regression testing, disaster recovery, validations, and system refresh testing. This has been our main focus. * Recently, we have started getting more requests for more RPA-light type of work, which is not testing. It is using the same skills, process knowledge, and tool sets to do work that would replace manual repetitive tasks with automation. We use Worksoft Certify for some basic ServiceNow functionality or Workday releases, weekly and quarterly releases. For SAP Hybris and ECC, we are also… more »

Pros and Cons

  • "We have been able to save on a lot of manual work for some very high skilled, expensive resources. This has been able to free up a significant amount of their time so they can spend more time on innovation and more creative, value-add activities. That's been one of the more rewarding things that we've done, and the most appreciated."
  • "I am aware that they have some challenges with some of their support resources, especially offshore which is very common. I don't think this is specifically a Worksoft issue. It always seems to be a software issue, and I know that Worksoft is aware of this and they are trying to make some improvements."

What other advice do I have?

I would recommend taking a slower, organic approach to automation. It is hard to insert ourselves into the projects. The functional resources, business resources, and process owners don't have a lot of time for us. They don't see the value initially. It is overhead for them and more work. So, you have to bite off small chunks. Show the value, then build up the trust. If you try to be too aggressive and force something down everybody's throats, they will barf. If you have super strong executive support and it's a top-down, e.g., the CIO says, "You will do this or else." You may be successful…
ConfigOwner8723
Configuration Owner at a manufacturing company with 10,001+ employees
Real User
Aug 17, 2020
You don't need to do any coding when creating end-to-end processes; it's a codeless because it is just recording

What is our primary use case?

Our primary use case is for SAP regression testing. We wanted to have our all SAP processes for regression to be optimized using Worksoft Certify. It took around one year for us to take that process and learn how it works, gradually improving it until now. We do regression testing on a weekly basis using Worksoft Certify. This does not include just SAP. We are also using the web-based tools when we are integrating end-to-end processes. When we are moving within one end-to-end process, we are shuffling between all the scripts and then going back to SAP. It works quite well. At some point, we… more »

Pros and Cons

  • "The scripting methodology is easy to learn. It is easy to maintain because it is presented in a simple, narrative way. You don't need to know programming." "It has reduced our test maintenance time by more than 50 percent because we don't have to do manual test processes. We have saved over 150 man-hours monthly. It has increased our delivery times. We went from 200 man-hours down (three weeks work time frame) to approximately 40 man-hours (three days work time frame)."
  • "Worksoft Certify needs a bit of improvement for its web-based processes. It can be difficult because you need to recall the maps, then you still have to add-on for your browser. When you are using the browser-based testing, you cannot even move your mouse or do anything on your system when you are using the web-based testing. Therefore, it needs a bit of improvement on that side. While it does work, it needs improvement. From the SAP side, there is nothing better than Worksoft Certify. However, from the web-based, we are moving towards Fiori. SAP will soon be totally web-based. For Fiori, they need to be great with SAP testing. Thus, Worksoft has to improve the web-based testing part for Certify."

What other advice do I have?

You just have to be clear about your processes and define them before going to capture one. If you capture some processes, you can just easily manipulate and merge them to the other processes. It is really easy to use Certify, but you do need to be focused. There is also integration with Execution Manager, which can be useful when you are using Worksoft Certify for scheduling and other things. It is not that easy to work with SAP Fiori as compared to SAP's GUI. It can be used with non-SAP platforms. Overall, the solution is a nine out of 10. For just the SAP GUI, it is a 10 out of 10. For the…
Joe McIvor
SR. Business Process Partner, Commercial Operations at GSK at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Jul 8, 2019
The autotesting piece has allowed us to complete testing more quickly

What is our primary use case?

We are using the on-premise version and testing an eCommerce platform: SAP Hybris. This would take in all of our vaccine orders over the Internet. That is primarily what we are testing it on.

Pros and Cons

  • "With autotesting, we have been able to eliminate duplication of test cases across those four areas. This has helped us knock down our number of test cases. Our test cases are also running more optimally. Therefore, it has very much helped in that sense, so we were able to eliminate a lot of test cases and get out of manual silos by running on autotesting, which is more efficient."
  • "It is a pretty easy tool to use as far as automated testing tools go."
  • "It would be great if our business testers could develop their own automated test cases. With every release you do, you have to go back and touch your old test cases and bring them up to speed, or develop new test cases. In the beginning, that is a challenge because you have to have someone who is certified in the tool to help you develop these test cases."

What other advice do I have?

There is an initial mountain to climb, where you have to get all your test cases in order and have the data ready. This will make it a much smoother setup when it comes to having Certify people coming in. I recommend hiring Certify people who really know the software. Once you get it humming, this is where you will see everything you are dreaming of, where you start a testbed one day and within a week your whole testbed is running, then you have figured out all the issues and can rerun it again. This is where you start seeing the benefits of autotesting. We have the Capture tool, but I don't…
Santhi George
Testing & Quality Assurance Manager at Johnson Matthey Plc
Real User
Top 20
Feb 7, 2019
The fact that it can be used across SAP and non-SAP applications is a big advantage

What is our primary use case?

Worksoft Certify is being used to run automated weekly regression tests across some of our primary SAP systems in line with our Change and Release management strategy. These tests run every weekend without fail. The results are reviewed on every Monday morning to check for failures and to analyse if any failures are associated with the changes scheduled to be transported to the production environment that week. Failures (if any) are fixed and the tests re-run before transporting the associated changes into the Production environment. We also utilize it for projects that need extensive… more »

Pros and Cons

  • "It is very user-friendly with an appealing UI, unlike a lot of other automation tools that we have evaluated. The fact that it can be used to across SAP and non-SAP applications (including web-based apps) is a big advantage. Using Certify Process Capture functionality has helped in hassle free test design creation, without the need to spend any extra effort to capture test steps and screenshots. The integration elements across HPE ALM and Solution Manager also work well."
  • "Our interactions with technical support has not been the best always and there is room for improvement especially with respect to the time taken to respond to cases. However, with the right contacts and reasonable escalations we have always managed to get quick attention on our cases."

What other advice do I have?

It is a great product and we have not seen anything which cannot be automated till date in our application landscape. It is important to do sufficient technical feasibility assessments before deciding to go ahead with Certify and equally important to determine the best implementation approach which will work for your organisation. Functional teams/business users' buy in is critical as the test designs cannot be created without their continued support. Adoption of best practices around naming conventions/folder structures etc. will help in easy overall maintenance of the test assets, which will…
See 28 more Worksoft Certify Reviews