Worksoft Certify Valuable Features

Judy Zeman
QA Manager at Carrier Global Corp.
It's pretty seamless with SAP and Salesforce because they've built in the field definitions and all the things that you need. You literally turn it on and execute your script and it records it. It's very simple. Then you can go back and put in some of the other functions. For example, instead of hard-coding field selections, you put in a data table so you can run it multiple times or with multiple data. It was actually written to work very well with SAP. Salesforce came a little later. Obviously, big companies like ours don't just use SAP. We have integrations with Salesforce and CRM and CPQ and all these other programs that integrate with SAP. Worksoft started looking at its customer-base and saying, "Okay, what are the popular ones you guys use?" Salesforce was one that came up. So one of their releases, about a year or so ago, included the ability to record in Salesforce like it has for SAP, so it's super-easy. We’ve used the Capture not only to train people on how to do things, but also to provide the output to our users so they can validate that what we tested was proper. Capture is very good. It is lengthy, though, because it documents every keystroke that you do. At the beginning it will list all the field selections that we use and then it will give you each step: what it is, pass or fail. If we put in a screenshot, that shows up. It's up to you as to whether you put in screenshots or not. A lot of the times the documentation we provide as a PDF is lengthy but it's also very thorough, which is good. Certify provides codeless, end-to-end process automation across packaged applications. It works well with SAP and Salesforce, for example. Another one that they have done all the definitions for is Oracle. We haven't started on our Oracle ERPs yet, but it's good to know that we can. We just don't have automaters who know Oracle, so we're sticking to what we know right now. The process automation makes for relatively fast automation compared to the other tool that we've tried to use. It makes it so much easier because you don't need any technical programming knowledge. A lot of the other ones are Java-based or based on other tech languages. That's a skillset that the average tester or support person does not have. It makes it very easy for those guys and the learning is quicker too, because the troubleshooting is easier. You look at the code, you can read what it's doing. You understand the business process and you say, "Okay, that's failing because we failed to set this flag, or fill out this field." It’s pretty simple. View full review »
Colin Hickman
Test Automation Engineer at a healthcare company with 1,001-5,000 employees
* The dataset. * The reusability. It does allow for good reusability. When it's designed properly and utilized properly, we can put things in a way that allows for reusability, meaning a lot of reuse of VA01, if they're very similar flows, to keep it simple. And if we do have problems with a more complex flow, we'll make another version of VA01 that targets edge cases. In terms of web UI testing, we've done very limited Fiori testing, but we have done Salesforce and a few others. Our experience is that when we get that stuff applied properly and working properly, it works very well. They're usually built well and if we do have problems with them we can get Worksoft to fix them. A lot of the times, if we're running on something that doesn't have an XF definition for it, by understanding how it's building objects, we are able to easily map objects fairly well and quickly. The solution's ability to automate testing for packaged applications like SAP and Salesforce is related to when they do have that XF definition, but I do think it works very well. That's especially true for the SAP integration. That interface is very solid and objects are just about always discovered properly. Since they updated the Capture feature to a more "Snagit" look and feel, it has become our primary tool. We've moved off of the old LiveTouch functionality. We will use it occasionally, but with Capture being built-in, it's easier for users to be trained on one tool. That tool has enough capability to be able to do both verifying the properties and recording the playback. It works well for us. View full review »
Heather Whitfield
IT Program Manager at Applied Materials
The ability to run multiple processes at the same time remotely or on a schedule. So, we have some testing that we do every day, and it is pretty much lights out. It is unmanned. We have some virtual machines that run on a schedule. Therefore, it's out of mind testing unless there is an issue. They are very hardened tests. If there is an issue, it means that there is something that we needed to catch, so it is always a good catch. This has given us a lot of flexibility because now we can use those resources in other ways. Besides the basic automation capability, it has been great having the ability to test multiple applications and multiple processes at the same time and overnight, then just receive the results. I have always appreciated the Capture tool. I'm excited about the new enhancements that have been made to it. I think this will make adoption a lot easier because the tool is a lot easier to use and has more capability. I'm excited, because this is a good time for us as we are expanding into more RPA-light space. It will be easier if we could have some of our more technical resources doing a lot of this capture work. Then if they do something wrong, it's very intuitive to stop, delete that step, and start over. It will make adoption a lot better, and we'll get better requirements and processes documented that we can then convert into automation. The time it takes users to document, then for us to automate, depends. We have a lot of end-to-end business processes, but they have to go across functional teams. They tend to get passed around a bit. Worksoft definitely saves time. We were literally getting processes on napkins. We didn't care how we got them as long as we got them. They would walk us through really fast, and they would try to show us. We were doing screenshots and trying to record them in WebEx. Since a lot of the business process owners are onshore and the developers for the automation are offshore. It was very challenging trying to find a time when they could get together. This product allows them to do the capture on their own time. It can be very quick. They just send it over, then they're done. They don't have to think about it anymore, and it's documented well enough that we then don't have to spend a lot of time coming back to them. It just makes the whole process more efficient. View full review »
Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,655 professionals have used our research since 2012.
Configuration Owner at a manufacturing company with 10,001+ employees
It is really good if you are using Capture in the new version of 11, where you can have a visual of the capture. The new version is much better. If I am using the Capture, I just initiate the capture and start working normally with my transactions. Capture will start recording all the steps that I'm working with. Before sending that one, I can even edit the capture. I can add more steps or remove them. This is one of the best features that Worksoft Certify has. Worksoft Certify is really easy to use. You don't need any programming skills. If you just know a bit about programming, then you can easily use it because most things record by themselves. It's fully capable to automate testing for packaged applications, like SAP and Salesforce. You can do whatever you want and even create one specific process. For this process, you can create multiple processes. For the one transactional process that you have automated, you can utilize that process in multiple other processes too. They have different tools for different types of documentation, like Certify and Analyzer (for business processes). In Certify, from the repository, you can get really good, detailed documentation of what has been recorded, how it works, what steps have to be taken, and what data to use for every step. From a documentation point of view, it is valuable and can be used for future training. Worksoft Certify's ability to build tests is really easy. You can build as many tests as you want with Capture. It is very reusable to apply one process to multiple processes. The scripting methodology is easy to learn. It is easy to maintain because it is presented in a simple, narrative way. You don't need to know programming. View full review »
Joe McIvor
SR. Business Process Partner, Commercial Operations at GSK at a pharma/biotech company with 10,001+ employees
We are able to take about 1500 manual test cases, working with the Worksoft resources and system, and clobbered them down to 600 to 700 test cases. Our testing has gone from what would have been a course of six weeks down to a little over a week's worth of testing on the autotesting. This is possibly because our systems aren't all in sync at the moment, and we're still in the process of fine tuning this. When we finish fine tuning them, the testing may even be quicker. For the tool, its valuable features are: * The ability to build objects. E.g., if you have 50 test cases, but in those fifty test cases, they all had embedded a place order flow. You could build an object of place order, then all 50 of those test cases could use those steps in that object. This has been a real sharp feature, because you don't have to do those order steps 50 times like we used to do on our manual tests. You now have an object sitting out there where you can just reference the object, if you will. That has been a sharp feature. * The general Capture tool, where you can walk through and mimic what you think is a test case, and the whole time it's capturing your steps. You can then use that to fine tune it and pull a test case out of it. We have it hooked up with Micro Focus ALM. This is where we have all of our test cases living, and it's sitting in that repository for us. It is a pretty easy tool to use as far as automated testing tools go. View full review »
Vincent Immink
Test Automation Architect at a transportation company with 10,001+ employees
The biggest feature is the fact that it's codeless. It takes away the problem of finding people with the correct programming language, since there are multiple such languages. It saves time in introducing people to the solution because they don't need programming knowledge, they just need to be able to think logically. This makes it vastly usable by more people who are not even acquainted with IT at all. Also, the solution's web UI testing abilities for testing of modern applications is pretty awesome. Like with every product there are some parts which can be improved, but overall it's great. It's very easy to use and to install. You have to know, as a user, what your exact application is on the test; you need to know which object recognition files you need to use. You use the tool to do your automated testing. As far as I know at this moment, it can do a lot of stuff. It's usable in DevOps, so with regards to packaged and non-packaged software, it's good. I use Capture from within Certify. I also have a stand-alone capture that I have up and running. If you look at the whole cycle, it takes the user a lot of time to create the records. During the capture, the responsiveness of the system is really slow. But after that, when you send it to Analyze, the documentation is really easy. Just click the button and choose the format. Automate is the same. You just create automation and choose a file name. Then, when you need it, you just download it into Certify and start using it. We've been doing it for some time now. The Capture feature helps find the actual processes to test for and to create end-to-end testing. We ask the users, when we are making the recordings, not only to enter the proper data but also to provide us with comments or LiveTouch images of messages that need to be recorded. They know, "Okay, when I see this message then it's up and running." Because they take the end-to-end as a whole in the recording, we can use that as process knowledge as well. So the process is, in fact, being captured in the Analyze software. In terms of the solution's ability to build tests and reuse them, I would rate it at eight out of 10. We record it on one environment. We make it completely environment-agnostic, data driven. Once recorded, we can reuse it on every single environment in the development cycle, which is awesome. View full review »
SAP QA Manager at a manufacturing company with 10,001+ employees
There are a few aspects that are valuable. First of all, there is the screen-grabbing where you can pick up objects and it automatically recognizes them on the screen. Worksoft call it Certify Capture or LiveTouch. It's automatic capturing properties of the UI objects on the screen or on a mobile device for use in test automation scripts. Other important feature is the modularization of the tests. That's an important feature not only of Certify but of IT tools overall where you create and reuse the components. Our test scripts are done with a "Russian doll" approach. That's standard for modern IT, however sometimes you see IT products without such functionality. Worksoft Certify's ability to build tests and reuse them is done pretty well and balances simplicity with flexibility. Due to it, the learning curve improved even further allowing non professional test developers to plug-and-play test scripts. Such approach allows you to have that nice, modular end-to-end test. Can it get better? Probably not without sacrificing some other nice features and simplicity. In terms of the core functionalities important to us there are the actual coding, great test data management, execution and reporting. Those are the basis, which are shared across many test automation tools. We also value that the test execution and reporting are stored in a database. We can extract the results and get the data out more easily comparing to text log files. That's different compared to other tools on the market. In Certify, we have a structured test execution and overall structured data. Last not least is multi interface support is important for our applications landscape. With certify we can test SAP, Net, Java, Web and Android applications with one tool. Certify's web UI testing abilities for testing of modern applications like SAP Fiori was good when we started and they developed it to be even better. We all know that web applications can change objects in DOM quite fast and it breaks tests. To counter it Certify has made object recognition more flexible and generic, so we don't have any troubles. For standard and UI stable applications like SAP ECC 6.0 we have no trouble at all due to predefined objects and rich library of methods. That means we don't need to spend time writing a library, which could happen in some of the open source frameworks. View full review »
QA Developer II at a university with 10,001+ employees
Worksoft Certify provides the ability to develop test scripts with a low bar of entry among automation tools. It’s very simple to develop. However, great care must be taken to use the tool as intended, otherwise efficiencies and effort savings will not be realized. Like all automation projects, well-designed automation, with thoughtful planning and application, is necessary or you will unable to get back the return after spending the cost in investing time and effort with the tool. Worksoft Certify provided outstanding feature support for SAP test automation which is unrivaled by other tools in the market. If implementing and need to automate SAP, first pilot the tool with a representative scenario, and then evaluate that retesting the scenario multiple times will ultimately provide compelling overall value for SAP test automation effort. View full review »
Paul Pandian
Principal Consultant at a tech services company with 10,001+ employees
The company has been investing in a lot of new features. They are changing the trend in market demand, especially with their Worksoft Analyze features. These are important for customers when they have massive test case documentations. In addition, Worksoft is changing their direction towards Robotic Process Automation (RPA). If you take any Robotic Process Automation, the key things you need are: * The ability to automate SAP. * The integrated software applications. * Support for continuous testing or providing a platform to adopt DevOps. I can see that Worksoft has been investing in these areas to make the product more relevant for SAP-centric platforms. Another fantastic thing about Worksoft Certify is using it for end-to-end testing of packaged applications. We are able to automate, not just SAP, but the entire application ecosystem. If you take any company, SAP is the backbone, and if they use SAP ERP, then, there are multiple software applications, where some of them are SAP and some of them are non-SAP applications. Worksoft is one of the tools which can transcend across SAP and non-SAP applications. Non-SAP application include Java or .NET. Worksoft can seamlessly automate these applications. If you take any ALM tool, Worksoft can be easily integrated, whether it is Micro Focus ALM or SAP Solution Manager. Another important thing is Worksoft's integration with SAP Solution Manager BPCA, this is helping customers to set up a risk-based testing platform. They can do impact assessment and identify test scripts to be tested based on the transports to be applied. Then, import that testing suite into Worksoft Certify and trigger the automation. We have seen that bi-directional integration between SAP solution manager and Worksoft Certify. This makes the product seamless, and if you take any company, they have their own ALM tool and the level of usage of Solution manager is varying. WIth the API that Worksoft provides, it can be easily integrated with the leading test management tools available in the market. View full review »
Oliver Heil
VP Test and Quality Management at Deutche Telecom
We are creating a team an automation team, which will have up to 10 people/colleagues. This will be set up in Bratislava, and those 10 colleagues will work 100 percent on automation. Usually our SMEs do the test execution and try as hard as possible to have everything directly automated, e.g., 40 percent test execution and 60 percent automation. In the end, we want to have a pure automation team who is just doing automation, and have the testers on another team. After the tests are finalized, then they can give them directly to the automation team, or work on them together. That is a mixture. For those colleagues, it's really 100 percent automation View full review »
SAP Manager at a logistics company with 1,001-5,000 employees
It is very easy to maintain. With scripts, I can change one line and in one step. Whatever I want, I can do. I don't need to be an expert to use it. Being a manager without a whole lot of technical knowledge, like an automation person, I can change Worksoft using what I learned during the training. That's what I like about it. Anybody can do automation. I love the Capture 2.0 feature. When you are doing a normal manual testing, go ahead and switch on the Capture 2.0 feature, then capture everything and pass it on to your teams who can convert them quickly into test automation. With this feature, it is saving our automation creation time by about 60 to 70 percent. It is also helping our manual testing time in terms of catching all the evidence documents. 20 to 25 percent time is being saved because of this product and Capture 2.0 feature and what we are receiving with the good documentation. View full review »
Stan Butler
Principal Software Engineer at a retailer with 501-1,000 employees
The most valuable feature is having a no-code solution for automation, so our QA team and some of our business users can work on automation. Then, they don't have to be developers. Most of our SAP analysts use LiveTouch. They use LiveTouch along with prebuilt components. Our QA team uses LiveTouch when they need to add things. View full review »
Piyush Lohana
SQA Test Automation Lead at CHEP USA
I have found Capture 2.0 helpful compared to Capture 1.0. It allows you to have access to all the screenshots when you use it so you see what steps you are capturing, and if you are capturing it right or not. It is very user-friendly. It is easy to use and learn the application. For example, I have an intern who joined me three months ago. Today, she delivers the same number of scripts as my experienced developers with great quality. View full review »
Global Testing Solution Lead at a consumer goods company with 1,001-5,000 employees
Codeless automation helps speed things up, versus previous automation tools. It is easier for people to automate. View full review »
System Engineer at a transportation company with 10,001+ employees
There is no porting and it is easily adaptable. If you give it to a functional tester or business analyst, anyone can go, run the test, and analyze the results. It is easy to introduce automation tools to the team members. We have installed Worksoft for all of our team members. We have functional testers, business analysts, and manual test leads. We have an offshore automation team, as well as a functional team. It is easily adoptable. I don't need to hire a highly skilled/trained person to learn it. For other tools, personnel need to be very professional and need to know how to use that tool beforehand, but very little education or help is required here. They can easily adopt and trigger the automation. View full review »
Jesse Blakemore
Associate Manager Intelligent Testing at Accenture
* Reusability * Scheduling ability * The modularization of testing: It brings a more functional level, as opposed to the technical level. View full review »
Ted Devoe
QA Manager Business Applications at a university with 10,001+ employees
The most valuable features right now are the Capture capability and versioning. The Capture 2.0 has a lot of flexibility. The easy of use and ease of integration of Worksoft Certify are very good. View full review »
Automation Engineer at a pharma/biotech company with 1,001-5,000 employees
* Speed, as far as getting tests completed on time. * Its ease of use and the value of that. It is a lot easier to maintain test scripts on Worksoft Certify than on other testing tools that we have had in the past. View full review »
Ywanda Jackson
Testing Lead at CenterPoint Energy, Inc.
The most valuable feature is its time saving. Once development is complete, the short time that it takes to execute a test is invaluable. It saves a number of dollars and man-hours. The Capture 2.0 feature is very intuitive, useful, and user-friendly. You can do so much with it now, versus the older version. View full review »
Euronica Olivier
Quality Assurance Manager at CHEP
It is not IT dependent. You can go to a business user, and say, "Just record what you're doing." They don't have to be very technical and can just do their job, then you can do the technical side or evaluation. This product helps us so much in capturing real business processes. This makes the overall process much easier. A technical person thinks differently to a business person, and having to actually see what they do is the part that's so good for us. We can see the processes exactly as they are, not how we think they are. This makes a difference. View full review »
Senior Analyst at a consumer goods company with 10,001+ employees
It provides a lot of time savings. We are always ready to execute a task whenever the business asks us. We saved approximately 7000 hours in 2018. The solution is easy to use. View full review »
IT Automation Specialist at a energy/utilities company with 1,001-5,000 employees
* It is user-friendly. We can give the tool to business users, and they're able to use the tool pretty efficiently without a whole lot of training. * The reporting features are nice. * It is easy to take someone else's work and manipulate it to use yourself. * It is not heavily code-based, so you can pick it up and automate very quickly. View full review »
Founder and CEO at
Most of the features are good. However, being codeless is the best feature that makes it easy to use for those who have done any coding but understand simple English like commands. Anyone with basic knowledge of using a basic tool can learn and implement the solutions with Worksoft. This is why we have been able to train so many consultants on this tool and they use the same in their jobs currently and keep referring us for more candidates. We recommend using this tool for your automation testing projects. View full review »
Saurab Juneja
Automation Lead at a tech services company with 10,001+ employees
The turn around time for getting the automation tester familiarized with the tool is very quick, as it doesn't have any coding. It is fairly simple to understand. The Capture 2.0 feature is very impressive. When creating documentation and automation, it is pretty quick, depending upon the size of the process you're trying to automate or capture. It has brought down the documentation and scripting time by at least 50 percent. It works in the background. It captures only the SAP window, it is not capturing their other work left in the emails or some confidential work that they have on the system. It's pretty seamless. Because it has security, I don't see it getting hacked. It's also pretty stable and works well. View full review »
Principal Consultant ERP at a tech services company with 10,001+ employees
The tool itself is a great tool. There are some other tool out there which support only web applications as opposed to only Windows-based applications, etc. It is a huge improvement, as it recognizes complex general applications, where most tools won't recognize the objects within them. View full review »
Colton Otterness
Business Analyst at a manufacturing company with 1,001-5,000 employees
The Capture 2.0 feature recording the process automatically as you go through. It saves everyone a lot of time. It allows the business to give IT the process they go through without having to spell it out so it can be recreated as an ongoing test. View full review »
Senior Manager at a tech services company with 10,001+ employees
Reusability: Once we develop an asset, we can easily move it to a client. There is something called a "reusable script". We adapt it for the client because it can be used in different ways. This saves the client 40 to 50 percent in time. The cost reduction has been anywhere from five to 30 percent for reuse. We find the import/export utility to be critical. View full review »
SAP Configuration ERP II at a energy/utilities company with 5,001-10,000 employees
For my processes, Worksoft makes them faster when creating scripts. Capture 2.0 is a very good feature, on which we can record very easily and get documentation generation and testing acceleration. View full review »
Divya Nayak
Team Leader at SOAIS
* The ease of use. * It is understandable. * Everything is integrated. The Capture 2.0 feature is good. Our clients like using it. It does not take long to create documentation. Once the client knows how to use it, they capture the steps, like a recording. They give it to us for putting on the best practices, and we give them back the results. Efficiency-wise, it is pretty good. View full review »
Automation Test Specialist at Lennox International
The test automation for SAP is very good. It works with the automated dial up menu, which helps us compared to the other marketing tools in SAP. People who don't have coding knowledge are capable of doing automation with Certify. It reduces coding and scripting dependencies. View full review »
Srabanti Pramanik
Team Leader at SOAIS
The reporting is good. It is very user-friendly. Certify integrates with other tools and it works very well with other machine testing applications. View full review »
Senior Solutions Architect at Orasi Software
The most valuable feature is the ability to automate quickly and to maintain and update scripts. View full review »
Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,655 professionals have used our research since 2012.