Worksoft Certify Overview

Worksoft Certify is the #6 ranked solution in our list of top API Testing Tools. It is most often compared to Tricentis Tosca: Worksoft Certify vs Tricentis Tosca

What is Worksoft Certify?
Worksoft is a leading global provider of automation software for high-velocity business process testing and discovery. Enterprises worldwide use Worksoft intelligent automation to innovate faster, lower technology risk, reduce costs, improve quality, and deeply understand their real end-to-end business processes. Global 5000 companies across all industries choose Worksoft for high speed process discovery and functional testing of digital, web, cloud, mobile, big data, and dozens of enterprise applications, including SAP, Oracle, and Salesforce.com.
Worksoft Certify Buyer's Guide

Download the Worksoft Certify Buyer's Guide including reviews and more. Updated: April 2021

Worksoft Certify Customers
Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines
Worksoft Certify Video

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RM
QA Developer II at a university with 10,001+ employees
Real User
Easily develop test automation

What is our primary use case?

SAP HANA S/4 HCM, FI, BI, Payroll, SuccessFactors, Fiori, other web HTML interface applications.

What other advice do I have?

Perform a pilot. Apply it to your app under a test with representative workflow. Understand the process of developing Worksoft Certify tests by doing it. Execute the develop tests multiple times. Can you live with developing the tests for Worksoft Certify? Is there value in the execution over multiple times quickly? Can you justify this effort over the cost of your current practices? If you can, then this incremental step can be leveraged and then take you further into more automation successes and favorable outcomes with Worksoft Certify. Our organization usually tests on beta and production…
CS
Automation Test Specialist at Lennox International
Real User
The test automation for SAP is very good

What is our primary use case?

We automated a big end-to-end process: Hybrid to SAP to Manhattan, then back to SAP. We have web UI automation testing. Hybrid is a type of web UI testing. We have SaaS automation testing, along with CRM testing. We also have Manhattan, which is a third-party application.

Pros and Cons

  • "We are now trying to automate all our applications: SAP, web, third-party, and legacy. Instead of multiple tools, we have been able to have Worksoft handle a lot of our applications. This has saved us a lot of time and effort."
  • "People who don't have coding knowledge are capable of doing automation with Certify. It reduces coding and scripting dependencies."
  • "Technical support's first response to us is usually late."

What other advice do I have?

I would recommend Worksoft Certify. It is a library for everything. It supports cloud applications, and the market is moving into the cloud. The Capture 2.0 feature worked very well with the maintenance testing versus the regular development.
Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.
Quality Assurance Manager at CHEP
Real User
Top 10
This product helps us so much in capturing real business processes. I would love to see more data mining modules.

What is our primary use case?

We bought the product in 2014, but did not have the right structure in place to use it properly. It wasn't until 2017 that we started to receive good value out of the product. Automation is now part of our strategy. We use this solution for end-to-end testing of our packaged and SaaS applications. It is very much a part of our key strategy. We have it running end-to-end updates all the time. We do web UI testing of SAP and ServiceNow. This was difficult in the beginning, as we had a homegrown product, and we had to do the proper object naming. With SAP, Worksoft does the object naming for us… more »

Pros and Cons

  • "Our business users are doing regression testing as their day job. This is an add-on to their daily work. With everything so pressured in the industry, automation takes the pressure of these users."
  • "Web UI testing was difficult in the beginning, as we had a homegrown product, and we had to do the proper object naming."

What other advice do I have?

If you're looking at automation, it has to be part of your strategy. It's not something you can push bottom up. It's not something you can just do for a project. Automation is how we work. It is the thing of the future. I haven't personally used the Capture 2.0 feature, but we've reviewed it. Worksoft has definitely made it simpler again by putting in comments and adding in some extra things. This has really helped, and our business users have been using it.
SQA Test Automation Lead at CHEP USA
Real User
It is easy to use and learn the application

What is our primary use case?

The primary use case is to automate their SAP and Web applications. We use Worksoft Certify for end-to-end regression and integration testing across our systems.

Pros and Cons

  • "It helps us to implement automation testing as part of most projects, so the need for manual testing can be reduced. This really accelerates the testing process as a whole. Before, where it could take ten days to test a project, now it takes only one or two days to do the complete testing."
  • "One feature that could be added to Capture 2.0 is generating a PDF file from your capture, so you can see your screenshots and steps."

What other advice do I have?

For a new customer who is to implement Worksoft Certify, I would suggest 'Start the right way'. Have a Worksoft mentor come in and help you with your automation journey specific to your organization so you can have expert support until you become successful with it. Once you are successful, you'll know what to do. E.g., we had a team of interns who got trained and they tried to work with it, but it did not work. Then, we had Worksoft help us (after two years), and it worked. My team and I do the regression testing. We are a team of three to four people. We are not working on just one project…
AP
Senior Manager at a tech services company with 10,001+ employees
Real User
Once we develop an asset, we can easily move it to a client with the reusable script

What is our primary use case?

Our organization is building a platform which supports a client across SAP end-to-end. As part of it, we have reconfigured go-to market solutions across industries and functions. Now, specifically for SAP, we use Worksoft to test these reconfigured solutions, as these are very critical. As there are newer versions of SAP and we are building our solutions, we need to ensure our solutions can do regression testing. The second important aspect is these are real visible assest which we take to the client. So, not only having preconfigured systems, but being able to test it where clients have… more »

Pros and Cons

  • "Worksoft has helped us position our company better because the product lets us show our value in terms of the benefits that we bring."
  • "The updates for SAP Fiori have been great, where previously we saw a lot of issues. A year ago, it used to fail miserably."

What other advice do I have?

There is training required with the tool, but it is easy for business user to understand.
KA
Global Testing Solution Lead at a consumer goods company with 1,001-5,000 employees
Real User
It is easy for people to automate, but we have had mixed results with the web UI testing

What is our primary use case?

The primary use case would be for automating SAP. We did attempt to automate some non-SAP processes, but had mixed results. We do have some areas which are already using it for RPA-like use cases. We use this solution mostly for end-to-end testing of SAP.

Pros and Cons

  • "Mostly in the area of project testing, the most immediate benefit is when you historically have manual testers do a certain job, and a full regression testing was previously done 100 percent manually. We have had cases where the release testing for an entire region would take around 12 weeks. With Worksoft, we are now down to two to three weeks. So, that is one use case where we have had success."
  • "It's very different versus other tools in the past, which were not very modern. It easy for people to automate."
  • "There have been some previous security concerns with the way that Capture has worked. When you turn it on, you don't know what it's capturing. This has raised some concerns in the past, especially in our European regions."
  • "The stability needs help. This is main thing that needs help, and if it's not the stability, then it's Worksoft's ability to respond to issues."

What other advice do I have?

Test automation is a must for any company. It is not just about the tool. It is about the processes, how you maintain it, run it, and how you respond if you have any issues. The toolset that you choose must support the entire ecosystem for the automation process. You need to have an engagement model, robust lifecycle, and sustainable executions.
SD
Senior Analyst at a consumer goods company with 10,001+ employees
Real User
We are always ready to execute a task whenever the business asks us

What is our primary use case?

We used Worksoft Certify with SAP ECC and Fiori applications in the beginning. We extended that to the ServiceNow application. We have up to 15 modules in ServiceNow with 750 test cases. Our regression testing suite is around a 1000 processes.

Pros and Cons

  • "It provides a lot of time savings. We are always ready to execute a task whenever the business asks us. We saved approximately 7000 hours in 2018."
  • "The technical support comes on, and says, "Oh, so-and-so link is here, go through that link, and make the modifications." I'm not comfortable in making those changes. I want to schedule a call, share my screen, and have them fix it for me."

What other advice do I have?

I definitely recommend Worksoft Certify. We went with a vendor and have seen a lot of problems with it, so go with the best partner for automation. I also want to advise to go with the best practices, as there is a difference technically when you follow the best practices. We have integrated Worksoft Certify with Micro Focus ALM. From ALM, we execute some tasks from Micro Focus Quality Center. Our test maintenance time is really low at this point. In the beginning, we were having around a 30 percent of failure test cases and spending a lot of time on those test maintenance cases. Now, there is…
VG
System Engineer at a transportation company with 10,001+ employees
Real User
It is easily adoptable. I don't need to hire a highly skilled/trained person to learn it.

What is our primary use case?

The primary use case is for SAP applications. We do some end-to-end testing of applications. We created a checking and boarding process for a flying scenario, which was innovative. For the back-end systems, we use it to do financial valuations. We also have a SAP HCM module and SAP FI module where we are actively using Worksoft for our current automation.

Pros and Cons

  • "It is highly scalable and reusable. It is easy for team members to maintain and use with confidence. There is great versatility."
  • "With one of our applications where we do check-in, Worksoft is not able to identify the Java-based application. We raised the ticket, but we were unable to resolve this using Worksoft."

What other advice do I have?

Worksoft Certify is a great tool, which is easy to use and maintain, as no porting needed, development, nor high technical skills are needed. Worksoft Certify is a great automation tool for SAP applications. We do test UI. The UI is very dynamic, as it keeps changing, now and then. It's a very critical, where we are using Worksoft to create innovation. However, our goal is to validate financial valuations. The company mainly uses Selenium for CI/CD processes for check-in. Therefore, each time a developers does a check-in, it automatically gives a bill with some pass/fail information, which…
GB
Principal Consultant ERP at a tech services company with 10,001+ employees
Consultant
This solution has enabled our clients to automate and save time, but there are security concerns

What is our primary use case?

It is not for the entire automation process. It is mainly for anything which needs to be automated. Instead of just replacing human work, which it is doing now. It also includes robotic process automation for when we are replacing centralize manual work. Our clients use Worksoft Certify for end-to-end testing of packaged applications and web UI testing of modern applications. I have been using BPP and Execution Manager for more than seven years. I sell the product to different clients.

Pros and Cons

  • "It is a huge improvement, as it recognizes complex general applications, where most tools won't recognize the objects within them."
  • "The solution has cut our clients' test maintenance time for changes, like patches or system upgrades. They used to take a lot of time until the production validation completed. Now, it is just seconds until it is ready, so they can do executions within couple of minutes."
  • "It is very easy to use, but there are some places where they need to improve their security. E.g., the BPP tool is just a URL, which does not ask you for a username and password. Anyone can login and can see it."

What other advice do I have?

Use this tool. It is really good.
YJ
Testing Lead at CenterPoint Energy, Inc.
Real User
It saves a number of dollars and man-hours

What is our primary use case?

We're using it to move manual tests over to automated tests to use on major programs and projects going on within the company. We are also moving to Dell EMC Embedded Boxes for an agile approach from a waterfall approach, and part of our new addition for 2019 after merging with a new company. Our role now is to automate as much as we can for usability. We're doing mostly end-to-end testing scenarios. We use it on SAP and ServiceNow web services, along with SRM, CRM, and various applications.

Pros and Cons

  • "The most valuable feature is its time saving. Once development is complete, the short time that it takes to execute a test is invaluable. It saves a number of dollars and man-hours."
  • "The Capture 2.0 feature is very intuitive, useful, and user-friendly. You can do so much with it now, versus the older version."
  • "The technical support has been good, but sometimes there are little delays. A lot of times when we need support, it's an emergency situation."
  • "I would like the GUI to be more user-friendly and intuitive. We want to be able to move assets from project to another project without having to be in the same project or the same folder structure."

What other advice do I have?

Give them a chance, because you won't regret it.
Automation Lead at a tech services company with 10,001+ employees
Real User
Top 10
It is fairly simple to understand, but there are stability issues when running scripts

What is our primary use case?

We primarily use it for ERP testing. SAP is the primary application for the client, which we test using Worksoft. We use Worksoft Certify for end-to-end testing of packaged applications. We have applications, like SAP, connecting with third-party applications, such as Oracle Transportation Management and other web applications. We have these type of use cases implemented and they are working pretty well. We also use this solutions for web UI testing of modern applications.

Pros and Cons

  • "The turn around time for getting the automation tester familiarized with the tool is very quick, as it doesn't have any coding. It is fairly simple to understand."
  • "We're really hopeful for the mobile testing in Worksoft Certify going forward."

What other advice do I have?

We integrated this solution with Jenkins and Micro Focus ALM for continuous testing. While Jenkins integration went pretty smoothly, Micro Focus ALM initially had hiccups.
DN
Team Leader at SOAIS
Real User
We have cut test maintenance time by 70 to 80 percent

What is our primary use case?

The primary use case is SAP applications and customized web-based applications. Now, the company is moving into Salesforce, which is something big for us. I've worked on multiple projects and our customers are very happy using it. The company is also very happy with the tool.

Pros and Cons

  • "The Capture 2.0 feature is good. Our clients like using it. It does not take long to create documentation."
  • "I would like BPP to have more filtering options during the report creation. This would make our customers happy."

What other advice do I have?

Experience working with the tool and explore the features of it, because I think the Worksoft Certify is the best and can do anything.
JB
Associate Manager Intelligent Testing at Accenture
Real User
It increases our customers' capabilities overall to test at a broader level

What is our primary use case?

Primary use case is for SAP support testing.

Pros and Cons

  • "People focus on what they actually want to test and define it in a more detailed way. It shines a light on what they are testing, along with the speed and adaptability."
  • "Capture 2.0 is not as useful when you get into more mature automation."

What other advice do I have?

Capture 2.0 is good for new implementations or new processes. It's not as useful when you get into more mature automation. Its documentation and automation are fairly straightforward. There is a bit of a learning curve around the Worksoft Certify tool. The best practices, which are lined out by Worksoft, as long as those are followed, then this leads you to understanding the tool and using it in a proper way. If you don't get started off on the right foot, it will be hard to course correct. So, it is vital that they get started on the right foot and understand the best practices. The product's…
Principal Consultant at a tech services company with 10,001+ employees
Consultant
The initial product implementation has helped our customers reduce their testing cycle time by 50 percent

What is our primary use case?

We have been working on test automation for SAP-based platform for the last 15 years and leveraging Worksoft for SAP test automation in last 10 years. We have some fantastic use cases on how we can leverage Worksoft in large SAP transformation programs, especially for major global rollouts. If you look at some of the industries, like retail and logistics, we can see a lot of consolidation. When there is consolidation, we need to merge two SAP landscapes to a single landscape instance. It is a very complex transformation program. The testing is labor-intensive work in such a large scale IT… more »

Pros and Cons

  • "We are able to automate, not just SAP, but the entire application ecosystem. If you take any company, SAP is the backbone, and if they use SAP ERP, then, there are multiple software applications, where some of them are SAP and some of them are non-SAP applications. Worksoft is one of the tools which can transcend across SAP and non-SAP applications. Non-SAP application include Java or .NET. Worksoft can seamlessly automate these applications."
  • "I would like Worksoft Certify to do automation at any layer (the UI layer, API layer, or database layer) and challenge competitors in the RPA industry, like UiPath and Automation Anywhere."

What other advice do I have?

We recommend our customers be very serious about automation and not to experiment with too many tools. Start with a small PoC or pilot. Involve their business team to articulate the value of what Worksoft can deliver, not just within the IT department, but also the business. Worksoft Certify has ease of use, ease of maintenance, and value realization. Automation is not just completing testing faster, it's about reducing production support incidents, after go-live or ongoing production support incidents. It's a collective total cost of ownership and all about delivering value to the IT…
GM
SAP Configuration ERP II at a energy/utilities company with 5,001-10,000 employees
Real User
For my processes, it makes them faster when creating scripts

What is our primary use case?

The primary use case is more on SAP for automating all our manual business work, as well as doing regression testing. We do end-to-end regression testing on SAP. The product has worked very well with SAP.

Pros and Cons

  • "For my processes, Worksoft makes them faster when creating scripts."
  • "The product had some UI issues."

What other advice do I have?

Worksoft is good for SAP to do your automation and testing. We are not using it for web UI testing.
DR
Automation Engineer at a pharma/biotech company with 1,001-5,000 employees
Real User
It frees up time and gives time back to the business for other value-added work

What is our primary use case?

The primary use case is regression testing and test automation. We use this solution for end-to-end testing of packaged applications, like SAP, ServiceNow, and some in-house web apps (which we built).

Pros and Cons

  • "It is a lot easier to maintain test scripts on Worksoft Certify than on other testing tools that we have had in the past."
  • "One of the bigger value-adds that we had was extracting data from our warning systems to be inputted into our new learning system."
  • "We have had run ins with some bugs on Business Process Procedure (BPP) and Execution Manager."

What other advice do I have?

Worksoft generally seems to want to make sure you are successful at what you are trying to do. I haven't come across an employee from Worksoft that isn't willing to help. A lot of times you do get that from other salespeople, and that is just not the case from what I have seen from Worksoft. The product has a lot of benefits as far as getting testing done. It gives you some value back.
KL
IT Automation Specialist at a energy/utilities company with 1,001-5,000 employees
Real User
It is easy to take someone else's work and manipulate it to use yourself

What is our primary use case?

The company is using it across our IT landscape on different projects. We use it to test web applications, SAP mainly. Right now, we're doing a big conversion project. The one that I am working on is a big conversion from an old mainframe system over to SAP. Thus, we are using it to automate all the UAT test cases. We have also used it in other areas of the company for ServiceNow upgrades and general web design stuff.

Pros and Cons

  • "For this SAP upgrade or implementation, the business users are creating building blocks in their areas, then they're changing the building blocks into long end-to-end scripts to do a complete end-to-end testing to speed up the UAT. It definitely has a bigger coverage of UAT testing."
  • "For Execution Manager, I would like it to be more robust interface and be able to view the remote machines full screen instead of a little window."

What other advice do I have?

Worksoft Certify is a good product. The customer support is really helpful and supportive. They are always upgrading their products to new features, which we like. It is a pretty stable tool, which doesn't require a lot of maintenance. Our environment has SAP Fiori. They are also doing a HANA implementation. As far as the web, I don't work on that side as much. I haven't used the Capture 2.0 very much.
IT Program Manager at Applied Materials
Real User
We have been able to free up a significant amount of highly skilled resources' time

What is our primary use case?

We use Worksoft Certify for testing and non-testing. * Under the testing umbrella, we use it for regression testing, disaster recovery, validations, and system refresh testing. This has been our main focus. * Recently, we have started getting more requests for more RPA-light type of work, which is not testing. It is using the same skills, process knowledge, and tool sets to do work that would replace manual repetitive tasks with automation. We use Worksoft Certify for some basic ServiceNow functionality or Workday releases, weekly and quarterly releases. For SAP Hybris and ECC, we are also… more »

Pros and Cons

  • "We have been able to save on a lot of manual work for some very high skilled, expensive resources. This has been able to free up a significant amount of their time so they can spend more time on innovation and more creative, value-add activities. That's been one of the more rewarding things that we've done, and the most appreciated."
  • "I am aware that they have some challenges with some of their support resources, especially offshore which is very common. I don't think this is specifically a Worksoft issue. It always seems to be a software issue, and I know that Worksoft is aware of this and they are trying to make some improvements."

What other advice do I have?

I would recommend taking a slower, organic approach to automation. It is hard to insert ourselves into the projects. The functional resources, business resources, and process owners don't have a lot of time for us. They don't see the value initially. It is overhead for them and more work. So, you have to bite off small chunks. Show the value, then build up the trust. If you try to be too aggressive and force something down everybody's throats, they will barf. If you have super strong executive support and it's a top-down, e.g., the CIO says, "You will do this or else." You may be successful…
CO
Business Analyst at a manufacturing company with 1,001-5,000 employees
Real User
We were able to use it to assist with user testing after upgrading SAP or ongoing SAP changes

What is our primary use case?

My company brought on Worksoft to assist us with an SAP upgrade in order to make it so the testing was less stressful for business users through automated testing.

Pros and Cons

  • "We were able to use Worksoft to automate all of the actions that we would have to take after an SAP refresh. This way we do the refresh, then that night or right afterwards, we run the Worksoft script and it resets all of our testing users. This sets them up with the right access, the right approvals, and just sets up everything on the back-end so we can do our scripts the next night."
  • "We ran into some issues with the version that we were on during the initial setup. We ran into a bug on one version, then they upgraded us to a new version, and we got hit with another bug. So, they had to put us in a beta. That was a little frustrating. However, besides the bugs that we ran into, the install was pretty straightforward."
Principal Software Engineer at a retailer with 501-1,000 employees
Real User
Has a no-code solution for automation, so our QA team and business users can work on it

What is our primary use case?

Our eCommerce platform is Hybris. We run end-to-end tests where we place orders in Hybris, then we validate the order in ECC. Additionally, when an order is placed on Hybris, our QA environment has a lot of things which the SAP analysts have to prepare to get an order ready, so it doesn't clutter up the system, such as creating deliveries. Worksoft can do this for us as well. Hybris is out most modern application. Our point of sale system is web-based, and it is in web form. We are on Azure. One of the things that we've been able to do is use Jenkins to put our Azure machines on business… more »

Pros and Cons

  • "The most valuable feature is having a no-code solution for automation, so our QA team and some of our business users can work on automation. Then, they don't have to be developers."
  • "With Worksoft, we have been able to automate six of our smoke tests in four months."
  • "When it is unstable, there will be times when a test that we are running in Certify will just stop, and it will say, "Aborted." There will be errors. There will be no explanation as to why it happens. It has now happened maybe one out of 20 times. When it happens, I just tell our QA team to stop Certify and restart it, hoping we don't see it again."
  • "For the couple of the issues that we were really scratching our heads over, we were in communication with the technical support several times, but they never got back to us."

What other advice do I have?

if you can use Azure or AWS for your Worksoft infrastructure, then use that for ease of deployment. Once you have your environment, then you can save it using Infrastructure as Code. Thus, if you needed to rebuild or repurpose it, you would be able to do it. We haven't taken advantage of all the current functionality. We hardly use the Capture 2.0 feature at all.
OH
VP Test and Quality Management at Deutche Telecom
Real User
You can save money and have better quality using this product

What is our primary use case?

Our primary use case is test automation. We have an SRP solution called One1ERP on an ERP platform. We started the automation in Worksoft Certify, getting more than a thousand test cases automated. Nowadays, we also have automation for a web application in our HR area, so all our HR processes on the platform, Pega. This started to be automated since November last year. We have 40 test cases automated on this application in one year.

Pros and Cons

  • "Improvement means for us that we have to be better in quality. Due to automation, you can run every automated test case twice a week. If you do it manually, you do it once per release. This is a quality improvement."
  • "We found that Worksoft is easier to use because our business experts can do the tests. We didn't have to have IT experts."
  • "There was a change to Capture 2.0. In the end, there have been some challenges with the newer version. Therefore, the company testers, the local ones, do not want to use Capture 2.0."

What other advice do I have?

If you use SAP, you can use this. It is easy. I am really satisfied with the product. If I ask for support, I get support. I have direct contacts and every issue will be discussed. If we need something, they help us directly. We did not automate our test maintenance. We don't have experience using it with apps and mobile testing, but are looking to add this to our portfolio in the future.
TD
QA Manager Business Applications at a university with 10,001+ employees
Real User
The easy of use and ease of integration are very good

What is our primary use case?

We have been using Worksoft Certify for ten years.

Pros and Cons

  • "The easy of use and ease of integration of Worksoft Certify are very good."
  • "During our yearly upgrades, we have now gotten them down to ten days or less. We have Worksoft run all our integration tests, where it used to take probably six weeks to do that manually."
  • "We are looking for some enhancements on the Capture 2.0 tool. This would give us the ability to control it directly, like we could with Capture 1.0. Right now, Capture 2.0 doesn't really work for our Business Analysts."

What other advice do I have?

Properly staff the testing team before they attempt to do automation. Be aware that this will not be a one-time overnight process. We tried to automate everything in two months with eight people, and it was impossible. We have been using it for so many years that we are really very happy with it. We will be converting to Ariba for purchasing, so that will have to be automated.
SAP Manager at a logistics company with 1,001-5,000 employees
Real User
I don't need to be an expert to use it; anyone can use it

What is our primary use case?

We have automated quite a number of test cases in last year.

Pros and Cons

  • "It is very easy to maintain. With scripts, I can change one line and in one step. Whatever I want, I can do. I don't need to be an expert to use it."
  • "I would like to see the impact analysis integrated with the performance testing tool. We have multiple tools doing multiple items. I would like to have one common tool."

What other advice do I have?

I recommend this solution already to my colleagues worldwide. We run this on seven different multiple applications. It starts from SAP, goes to the UI, comes back to SAP for violations, and then goes to mainframe for validation. Then, we use Java Web as a Java. After that, there is another HDM which we try to validate. Also, we are trying to validate a third-party application using it, because we have used a lot of their components trying to do a mock type of filing import/export option with the tool. We have used this solution for web UI testing, as we are on SAP Web UI 5.0 right now. We use…
Global ERP Test Manager at a healthcare company with 5,001-10,000 employees
Real User
Our automation tests are more robust than our manual tests

What is our primary use case?

We use Worksoft Certify to test our SAP System. We have a global instance of SAP, which we started implementing in 2012, and we are still in the process of implementing. We have rolled out SAP to about 80 percent of our manufacturing and distribution. Right now, the remaining projects are a small distribution center and sales offices. We have ongoing projects, and three times a year, we release a new version of SAP. We rolled out SAP to a new geography, and we also added new features for our business users. Thus, as part of those projects, we use Certify to do regression testing of our… more »

Pros and Cons

  • "If we write a new test that's 80 percent the same as an existing test, it is pretty straightforward to reuse the steps from existing tests for our new tests and build upon them."
  • "One feature that we have been asking for has been to treat tests as code and store the source code for tests in a configuration management tool. Right now, for version control of testing, it's all internally within the tool. If we have a test of a business process and want to revive that test, our methodology now is purely manual work. We go into the tool, create a copy of the existing test, and call the next one: v2. Now, we have two of them and the only way you can tell them apart is by its naming convention."

What other advice do I have?

The technical instrumentation was pretty straightforward. The tool does what we need it to do. The primary challenges that we have had with test automation have been change management, getting the old, greater IT organization to accept automation as a substitute for manual testing. Culturally, within our organization, we put a lot of pressure on our business analysts to thoroughly test the application, and if they have never used automation before, there is a fear factor there saying, "I'm responsible. Then, I want to see it with my own two eyes." I recommend expanding, training, and coaching…
Testing & Quality Assurance Manager at Johnson Matthey Plc
Real User
The fact that it can be used across SAP and non-SAP applications is a big advantage

What is our primary use case?

Worksoft Certify is being used to run automated weekly regression tests across some of our primary SAP systems in line with our Change and Release management strategy. These tests run every weekend without fail. The results are reviewed on every Monday morning to check for failures and to analyse if any failures are associated with the changes scheduled to be transported to the production environment that week. Failures (if any) are fixed and the tests re-run before transporting the associated changes into the Production environment. We also utilize it for projects that need extensive… more »

Pros and Cons

  • "It is very user-friendly with an appealing UI, unlike a lot of other automation tools that we have evaluated. The fact that it can be used to across SAP and non-SAP applications (including web-based apps) is a big advantage. Using Certify Process Capture functionality has helped in hassle free test design creation, without the need to spend any extra effort to capture test steps and screenshots. The integration elements across HPE ALM and Solution Manager also work well."
  • "Our interactions with technical support has not been the best always and there is room for improvement especially with respect to the time taken to respond to cases. However, with the right contacts and reasonable escalations we have always managed to get quick attention on our cases."

What other advice do I have?

It is a great product and we have not seen anything which cannot be automated till date in our application landscape. It is important to do sufficient technical feasibility assessments before deciding to go ahead with Certify and equally important to determine the best implementation approach which will work for your organisation. Functional teams/business users' buy in is critical as the test designs cannot be created without their continued support. Adoption of best practices around naming conventions/folder structures etc. will help in easy overall maintenance of the test assets, which will…
DS
QA Manager at a manufacturing company with 1,001-5,000 employees
Real User
Working with recordsets and the ability to plug them into scripts is very easy and very powerful

What is our primary use case?

We have developed some end-to-end regression testing scenarios that we've found pretty valuable, so we have created a bunch of processes in Certify, linked them together, and we use them every week - sometimes more than once a week - in regression testing.

Pros and Cons

  • "The ease of use is superior to anything on the market. It's very easy to integrate. We've been very impressed with the tool. Because we primarily use the configuration with SAP, the integration is pretty seamless. But we have used our own in-house VB app as well, and it's worked very well with that."
  • "We love the Capture 2.0 feature. It seems to work very well."
  • "The ability to work with the data, with recordsets, and plug those into the scripts is very easy and very powerful. We use it extensively."
  • "In the past, when we've tried to automate some of our web apps, it has not been as robust. If there were one thing that could be improved, it's interaction with web applications. The issue we were running into is that it was harder to identify the objects than it is with some of the other architectured applications."

What other advice do I have?

It's a highly powerful tool. It's very customizable. It's not a cure-all for everything, but if you want to do end-to-end testing, regression testing, it's a great investment. We use Certify for end-to-end testing of packaged applications. We have implemented almost anything that touches SAP, using Certify. When C4C came out, the customer application, we regression tested our existing suite to make sure that nothing would break. We anticipate doing the same thing with Success Factor. At the moment, we don't use Certify for web-UI testing, but we're planning on implementing some of that, coming…
MH
Senior Consultant at a tech vendor with 10,001+ employees
Consultant
Script-free and nice UI make it easy to use for non-Dev users

What is our primary use case?

We are using Worksoft Certify to enable our stakeholders to do test automation on the UI level. We use it for end-to-end testing of packaged applications. We are part of the internal IT department within our company. Most of the time we are using it on our own products. The products and systems that we get are usually preconfigured and prepackaged and we do additional testing, not just for the functionality for the coding that we add to the product, but also on the prepackaged solutions. We use it for all kinds of applications. Our focus is the web area, including web-UI testing of modern… more »

Pros and Cons

  • "It's script-free, which is really important for our end users because we are usually dealing with colleagues who are not developers and who do not always have the technical background of developing and scripting. It's very useful that there is a nice UI and the tool is script-free."
  • "One big advantage of Worksoft Certify is its integration with SAP Solution Manager..."
  • "The definitions for the objects need to be automated. They need to be recognized automatically by Worksoft Certify instead of changing them back and forth manually. This is also something that Worksoft is currently working on."

What other advice do I have?

If you have done a market evaluation and have decided to go for Worksoft, my advice is to go for it. I would definitely recommend Worksoft Certify as a test automation tool. The feedback that I get from our stakeholders is that the tool is pretty simple to use. What we usually do is a two-week training, not full time, where the total is about three to four business days, 20 to 25 work hours. From there, most of our colleagues can start working with the tool. Of course, they have questions later on, some difficulties when it gets into special activities. But overall, the tool is easy to use…
ZD
IT Quality Assurance Manager at a manufacturing company with 10,001+ employees
Real User
We have reduced 5% to 10% of regression related issues.

What is our primary use case?

We use it for SAP and ERP. I think from the SAP and ERP point of view, it is very good.

Pros and Cons

  • "It's module based and it's giving functionality."
  • "It is poor for a web based application."
  • "Reportings are not user-friendly."

What other advice do I have?

We are using it so far for regression testing. We have reduced 5% to 10% of regression related issues. This is a huge impact on our organization. So that's really quite good improvement in our eyes.
SAP Business Process Consultant at a logistics company
Vendor
​Set up of the software was extremely easy. Setting up the scripts was complicated at times. However, most routine transactions were handled with ease.​

What other advice do I have?

Make sure to be prepared for the amount of time it will take you to complete the testing scripts. Have a dedicated team that performs your test script setup and execution of these tests. Include your business users to ensure the processes are clear and accurately reflect their business processes, not what you think their processes are.
IT Manager at a healthcare company with 1,001-5,000 employees
Vendor
By automating our scripts, we were able to do more comprehensive testing and therefore eliminate the number of defects that will be introduced into our environment.

What other advice do I have?

Make sure...before you start any of your test automation, make sure you have the appropriate support from your business. What I mean by that is, you have all of your business processes documented. There is a lot of prep work that goes into creating your test automation to make sure you're creating...you're creating your scripts in the most efficient manner. A lot of this testing is done based on your business process. You need to understand your business processes.
QA Test Lead at a tech company with 1,001-5,000 employees
Vendor
For my team the most valuable feature of the solution is its flexibility and ability to include logic in the test steps

What other advice do I have?

Expect to include some funds for training or have someone in the QA group who is familiar with the product. You can start making simple tests immediately, but to fully utilize the tool you will need someone with experience. It also requires some organizational discipline. The tool is extremely flexible and can fit whatever process your team wants, but everyone needs to know and follow the process or you will end up with a confusing tangle of tests and data.
Testing and SAP Logistic Senior Business Consultant at a retailer with 5,001-10,000 employees
Vendor
The most valuable features are the different kinds of recording features on Java, SAP, and HTML

What other advice do I have?

Take your time, do a business case and plan from the beginning as to how your organization will work with the test automation. In the beginning, there will be different technical issues between Worksoft and your business application, which will take some time to fix. You also need good internal support from the people who know the business application. Support from the managers is a must.
Senior Manager, QA & Testing at a mining and metals company with 10,001+ employees
Real User
Provides capabilities in testing SAP ERP.

What other advice do I have?

Plan your training schedule well. The tool is pretty easy to learn, but you will need some weeks of hands-on usage before you learn to use it efficiently. We had a too long break between the first trainings and the actual start of using the tool.
Software Engineer at a tech services company with 10,001+ employees
Consultant
Content Merge allows us to copy items from one project to another either in the same or different database.

What other advice do I have?

If you are working on SAP automation with Certify, then it’s the best tool to work with. Other technologies too work well but are not that stable. In the near future, I guess everything will be sorted out and this will be the best automation tool.
Software Quality and Test Engineer at a consumer goods company with 201-500 employees
Real User
It has found defects before production.

What is most valuable?

Certify and Analyze are the most valuable features.

How has it helped my organization?

It has greatly improved testing time and has found defects before production.

What needs improvement?

Better Silverlight automation

For how long have I used the solution?

I have used it for a little over a year.

What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is good. Technical Support: Technical support is good.

Which

Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company with 1,001-5,000 employees
Vendor
Offers the ability to interact with application objects, as well as execute logical, mathematical and text manipulations with parameter-driven action steps.

What other advice do I have?

During an R&D project to find a better automation solution at Charles Schwab (a major investment company) in January 2000, I evaluated Worksoft Certify. At the time, I had about 10 years’ experience using popular test automation tools. For the evaluation, among the considerations, I measured Certify against an automation project I recently completed. I took an IBM mainframe mutual funds order entry system I had developed with a different tool that consisted of about 10,000 syntax instructions to complete. I had been perfecting this for about one year. I used this in my R&D evaluation as a…
IT Solutions Analyst at a manufacturing company with 1,001-5,000 employees
Real User
It has ability to execute the scripts without manual intervention.
SAP Test Manager at a energy/utilities company with 1,001-5,000 employees
Vendor
It has the ability to automatically perform test without the need of a manual script.
Technical Lead - QA at a tech services company with 501-1,000 employees
Consultant
​It is good for automating SAP applications but scripts with a large number of lines have performance issues.

What other advice do I have?

I would recommend it, though it's a costlier solution, but the script-less automation is very useful.
Technical Lead at a tech services company with 1,001-5,000 employees
Consultant
It needs to improve on fetching data from CSV files​ but it allows end to end script executions

What is most valuable?

Certify Data Layout Remote Control

How has it helped my organization?

It allows us to do end to end script executions.

What needs improvement?

Fetching data from CSV files

For how long have I used the solution?

For 2.5+ years,

What was my experience with deployment of the solution?

None encountered.

What do I think about the stability of the solution?

We have issues with database response during execution.

How are customer service and technical support?

Customer Service: 7/10 Technical Support: 7/10

Which solution did I use previously and why did I switch?

We used QTP on BPT framework. We switched because Worksoft Certify gives us a better regression execution & better results for SAP business. Additionally, it ha the Certify Data…