Xerox Managed Print Services Archived Reviews (More than two years old)

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Vendor
Network Manager at a manufacturing company with 501-1,000 employees
Apr 08 2013

What is most valuable?

Most people in the IT field do not have time to be fixing or managing printers, so they turn to managed print services. I have found that having Xerox monitor my companies printing, troubleshooting, or ordering supplies, it saves me time so I can focus on the important IT things. Xerox does a proactive approach rather than a reactive approach to printer maintenance. After Xerox assessment, I have… more»

What needs improvement?

It can be difficult to get in touch with the customer service of Xerox managed print services. Sometimes Xerox MPS is cutting corners in ways that you as a company do not see fit, or are against company policy. If customer service is improved, then the process of Xerox MPS would be much more enjoyable, and a better working relationship between our company and Xerox.

What other advice do I have?

I chose Xerox as it is a name that I know and trust. I like their approach of proactive rather than reactive. Xerox is generally on the ball, but they are always trying to cut corners to save $ even after they are advised that some things are against company policy. All in all.....a great service to have if you are pressed for time to keep up with printers.

What is Xerox Managed Print Services?

Whether documents are paper or digital, they're necessary to help serve customers and drive business. Yet most companies don't know how much time and money they spend on document processes and printing devices. Xerox Managed Print Services will help you gain control of your documents and save as much as 30% in the process.
Xerox Managed Print Services customers
Bruce Power, Exelon, USI Insurance Services, Newport City Council