xMatters IT Management Customer Service and Technical Support

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we don't have permissions to change, but mainly, when I do have questions about actual solution implementation, I typically will work with our technical account manager, and reach directly out to them and not go through support. And that's been successful for us. View full review »
AssocDiraa2b
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good support. Even the customer service tech support side of things is fine. View full review »
BrianAdam
Tools Engineer at a energy/utilities company with 10,001+ employees
On-Demand technical support is excellent. They are quick to respond and resolve any issue. View full review »
Find out what your peers are saying about Everbridge, PagerDuty, xMatters and others in IT Alerting and Incident Management. Updated: June 2019.
348,275 professionals have used our research since 2012.
KenWood
Sr. Manager Enterprise Tools
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some issues. Integrations may require professional services. View full review »
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
Support has been great. They responded very quickly to all the support cases that I have submitted. View full review »
Developma128
Development Manager at a non-profit with 1,001-5,000 employees
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully resolved. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
Technical support is very responsive. We have needed assistance building forms and have always received prompt and knowledgeable responses from xMatters support. View full review »
ITProducba92
IT Production Assurance Manager at a manufacturing company with 1,001-5,000 employees
Technical support at xMatters is very responsive and knowledgeable. View full review »
Find out what your peers are saying about Everbridge, PagerDuty, xMatters and others in IT Alerting and Incident Management. Updated: June 2019.
348,275 professionals have used our research since 2012.

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