xMatters IT Management Customer Service and Technical Support

Lead Consultant, Owner and Founder at a tech consulting company with self employed
I would say that their support is above average, although not exceptional. It depends, in part, on who you were speaking with. However, part of the reason that we sometimes struggle with support is that we are outside of the norm for what is expected. View full review »
Development Manager at a non-profit with 1,001-5,000 employees
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully resolved. View full review »
IT Production Assurance Manager at a wholesaler/distributor with 10,001+ employees
Technical support at xMatters is very responsive and knowledgeable. View full review »
Find out what your peers are saying about xMatters, Everbridge, PagerDuty and others in IT Alerting and Incident Management. Updated: July 2020.
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