xMatters IT Management Other Advice

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
I would say, before you begin with implementation, you should really have a good idea of what your notification standards and policies are. Completely irrespective of a tool or technology, if your process isn't rock solid, and if you haven't really thought out your process and what you're trying to achieve, it's going to make it much more difficult to try to implement the product itself. So before you begin implementation, really plan ahead of time. Understand what it is you're trying to achieve, understand how you're going to measure the success of the project, and have all of your standards and policies laid out beforehand. It will make the implementation that much easier. I would say it's a nine out of 10. And to bring it up to a 10, once again, if the user community knowledge base forums, were a little better, and it was easier to find answers to some very difficult questions without having to engage our technical account manager, I would give it a 10. View full review »
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
Be very careful on what type of use cases you have. It is going to require a lot of customization in order to meet real world requirements for sending out notifications. It seems to work decent for major incidents as long as the major incidents are short and sweet. Again, it does require custom code to notify on subscriptions and a limitation on your subscription templates is an issue as well. View full review »
Tools Engineer at a energy/utilities company with 10,001+ employees
Include Professional Services in the contract for implementation to assist you through all the hurdles of things that you do not know about the product. Since this is a cloud-hosted On-Demand solution, they have to be involved anyhow. Having them there to assist during implementation takes the pressure off allowing you to focus on the migration from the legacy systems. View full review »
Sr. Manager Enterprise Tools
It has been easy to use and very reliable. The only potential concern is professional services. They are capable, but like to bill on an hourly basis. I would recommend having what you want them to do clearly defined upfront and keep close tabs on their progress as the hours can go by quickly if you do not keep on top of them. View full review »
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
I would recommend them to use the SaaS solution and tie it into their ITSM tool. View full review »
Development Manager at a non-profit with 1,001-5,000 employees
DevOps means that the person who's developing the software supports the software. When an event occurs that might result in an outage, xMatters engages people on that event so they can resolve it before there's an outage. Certainly, it's been a very stable solution, very reliable, very flexible. It comes from a company that practices Agile development, so they're very fast to deliver new features, as well as any bug fixes, should any arise. I think the only challenges we've ever run up against is some compatibility with mobile devices and the providers they've had. Usually, that's the mobile device provider's problem, not xMatters'. I would give it a nine out of 10, only because there are some devices that are not supported. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
Consider the functionality you are looking for based on your organization’s need. Also, consider the integration options with your ticketing system and other alerting systems your organization uses. View full review »
IT Production Assurance Manager at a manufacturing company with 1,001-5,000 employees
Put together a comprehensive knowledge base to help your end-users get acclimated with xMatters. View full review »

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