xMatters IT Management Previous Solutions

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
We originally used a tool called AlarmPoint. We used it for about the first year and a half I was here. We were planning on punting it because it wasn't very useful, and when we contacted the team to tell them that we were going to not use their tool anymore, they said, "We're no longer AlarmPoint, we're xMatters, and the tool that you're using is years old. Why don't you see what our new tool can do?" That's actually how we were introduced to xMatters. So, we previously used an old iteration that was very outdated. We also did use PagerDuty a little bit, which is a competitor of xMatters. And the reason we chose to go with xMatters over PagerDuty was that, while both were very good at alert notification and escalation, when we did our assessment, PagerDuty did not have the ability for the major incident notification process that we needed to implement as well. It's more just for alerting on-call people when there is an issue with the server, and not necessarily for assembling a large group of people, whether they be business, technical, management, on a bridge to actually provide information and collaborate. View full review »
BrianAdam
Tools Engineer at a energy/utilities company with 10,001+ employees
We used a legacy, half in-house written, half vendor supported on-premise solution. Our customer desired a cloud-hosted solution to take advantage of new technologies, integrations, and provide for DR stability during IT outages impacting on-premise infrastructure components. View full review »
KenWood
Sr. Manager Enterprise Tools
We used manual methods previously, so this was a great improvement. View full review »
Find out what your peers are saying about Everbridge, PagerDuty, xMatters and others in IT Alerting and Incident Management. Updated: May 2019.
347,745 professionals have used our research since 2012.
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
No, we did not have a previous solution. We have always had xMatters and have been satisfied with the product. View full review »
Developma128
Development Manager at a non-profit with 1,001-5,000 employees
We did not have a solution prior to xMatters. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
We had no prior solution. View full review »
Find out what your peers are saying about Everbridge, PagerDuty, xMatters and others in IT Alerting and Incident Management. Updated: May 2019.
347,745 professionals have used our research since 2012.

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