xMatters IT Management Pricing and License Cost

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money. View full review »
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
I do not think it is worth the value. I think it costs too much. It does not do anything significant over what some out-of-the-box functionality of the ITSM tool can do. I would advise people to really look at their use cases to make sure that the scheduling portion of it meets their current business requirements as far as rotation goes. This tool works great if the team rotates on a perfect rotation. If it is a small team, it will rotate weekly or rotate daily. If you have any complex leave through it at all, it will not work very effectively. Then, you have to apply bushwhack-type solutions to it. Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually. View full review »
Tools Engineer at a energy/utilities company with 10,001+ employees
This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports. If the licensing were cheaper, our customer might buy more. However, I can’t imagine getting away from license management, unless the licenses suddenly became cheaper. View full review »
Sr. Manager Enterprise Tools
Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later. View full review »
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
I do not get involved with pricing, since I am on the technical side of the tool. View full review »
Development Manager at a non-profit with 1,001-5,000 employees
It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
xMatters is pricey, but you have to consider what a critical incident costs your organization. xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified it for our organization. View full review »
IT Production Assurance Manager at a manufacturing company with 1,001-5,000 employees
Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features. View full review »

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