xMatters IT Management Primary Use Case

reviewer1023132
Lead Consultant, Owner and Founder at a tech consulting company with self employed
This solution integrates with the service desk tool to allow for the appropriate notification of support teams. You can set up a queue of people and you can assign their devices, their priorities, and the order in which they are called. It allows for shift work and it can all be automated once it is set up. If somebody has to be contacted then it happens automatically through the interface. The system works by allowing for support queues, where you can define who is available and who is on-call. Then, based on ticket priority, you can define what kind of notifications take place. For example, if it is an urgent ticket or a priority-one incident, then you need to make a phone call. In contrast, if it is something minor for one individual, then it's typically going to be an email and that's the extent of it. View full review »
it_user817761
Development Manager at a non-profit with 1,001-5,000 employees
To notify our employees of system events that might result in an outage on our website. View full review »
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