xMatters IT Management Primary Use Case

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
We have two primary use cases. One is alert notification and escalation. The other is major incident notification. View full review »
AssocDiraa2b
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
The tool itself works well, but when you try to apply real world use cases against it, it comes down a rating scale quite significantly (hence why it is a five out of 10). The feedback we get from our team managers to modify their schedules, it is very complex, hard to use, hard to navigate, and reschedule things. Therefore, my team ends up having to do this. From a scheduling standpoint, this is actually causing more work than what we had with Excel spreadsheets. View full review »
BrianAdam
Tools Engineer at a energy/utilities company with 10,001+ employees
On-Demand IT Support group paging for critical incidents and paging from ServiceNow integration for incident management. View full review »
Find out what your peers are saying about Everbridge, PagerDuty, xMatters and others in IT Alerting and Incident Management. Updated: May 2019.
347,894 professionals have used our research since 2012.
KenWood
Sr. Manager Enterprise Tools
On-call notifications. View full review »
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
We use this tool for our primary IT and Emergency Management notification tool. We use it to send incident notifications from ServiceNow. Our datacenter command center uses xMatters to send out outage and emergency notifications. View full review »
Developma128
Development Manager at a non-profit with 1,001-5,000 employees
To notify our employees of system events that might result in an outage on our website. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
* Major Incident Management * Hosting conference bridge calls. * Managing IT Support on-call schedules. View full review »
Stefan Süss
Actuary
We use xMatters for alarming infrastructure outages and failures of batch jobs (post-processing). View full review »
Find out what your peers are saying about Everbridge, PagerDuty, xMatters and others in IT Alerting and Incident Management. Updated: May 2019.
347,894 professionals have used our research since 2012.

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