xMatters IT Management Reviews

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Real User
Development Manager at a non-profit with 1,001-5,000 employees
Apr 16 2020

What is most valuable?

Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event. Then, of course, there's the ability to… more»

How has it helped my organization?

It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.

What needs improvement?

The ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a… more»

What's my experience with pricing, setup cost, and licensing?

It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.

Which solution did I use previously and why did I switch?

We did not have a solution prior to xMatters.

What other advice do I have?

DevOps means that the person who's developing the software supports the software. When an event occurs that might result in an outage, xMatters engages people on that… more»

Which other solutions did I evaluate?

We evaluated two other solutions. One was an internal solution that was provided by our IT department, it was a proprietary solution. Then, we also evaluated xMatters vs… more»
Real User
IT Production Assurance Manager at a wholesaler/distributor with 10,001+ employees
Mar 07 2018

What is most valuable?

* The ability to notify teams and monitor those notifications in real-time. * Time-based escalation of notifications helps us resolve issues much more quickly.

How has it helped my organization?

We no longer have to manage the notification process manually.

What needs improvement?

Some features that have been around a while could be refined or updated, in the same way other features of the product have been updated. Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are… more»

What's my experience with pricing, setup cost, and licensing?

Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.

What other advice do I have?

Put together a comprehensive knowledge base to help your end-users get acclimated with xMatters.

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User Assessments By Topic About xMatters IT Management

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xMatters IT Management Questions

What is xMatters IT Management?

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com
Also known as
xMatters
xMatters IT Management customers
US Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
BUYER'S GUIDE
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