xMatters ROI

NY
Director of Enterprise Reporting, Visualization & Analytics at a university with 1,001-5,000 employees

There have been savings in process and overhead that we have been able to realize. We no longer need to have our staff looking at a screen overnight, on weekends, and during the day, every day of the year. We repurposed those staff members to work of higher value.

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Dean-Robinson - PeerSpot reviewer
Sr. Developer at a media company with 10,001+ employees

Considering the main strength of the solution, the response times, we have seen a return on investment. The speed with which we have responded to significant incidents, like a pay-per-view system going down, has saved us thousands, if not hundreds of thousands of pounds over the years. We can get staff on a problem to get it fixed so much more quickly and efficiently.

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LM
Manager - Situational Awareness Engineering at a transportation company with 10,001+ employees

I think we have seen ROI, but as a company it's hard to quantify because we don't have a good way to track incidents that we don't have. The most direct correlation to ROI is the decrease in MTTD and MTTR.

xMatters is pretty good about rolling out new features on a quarterly basis, that are net-new. A lot of times there are updates to existing features, or updates to APIs, but almost every quarter there are one or two, or even more, things that are brand new to the platform. The features they provide, versus the cost, are pretty good.

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Buyer's Guide
xMatters
March 2024
Learn what your peers think about xMatters . Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
HF
Principal Program Manager at a energy/utilities company with 10,001+ employees

We've seen a considerable return from xMatters, particularly its ability to evaluate critical incidents before everybody gets on a bridge. That's a significant dollar savings because we're not asking people to stop what they're doing and join a bridge, then it turns out to be a false alarm. I think there are quite a few features available, but we're not using a majority of them.

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Joseph Yin - PeerSpot reviewer
Business Applications Analyst at a comms service provider with 5,001-10,000 employees

xMatters on-call schedules have helped to reduce Sev-1 incidents in our organization. This is based on users using the latest incident alert functionality to get their activities done.

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AC
Incident and Major Incident Manager at Brinks Incorporated

I would say we have got an ROI, but I need to do the document report.

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RB
Major Incident Support Manager at Telefónica

As a company, we have seen a return on investment, but that was before I joined.

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PC
Director, Information Services at LINARO LTD

Initially, we were using it at zero cost and it was 100% meeting our needs, and I can't say fairer than that. And then when I was asked by the department that was setting up this SaaS product what I would suggest. I said use what I'm using. It will 100% meet your needs and I've got the experience of using it. We didn't even look any further because we knew we had a product that would do what we needed it to do.

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GL
Senior Systems Analyst at a government with 10,001+ employees

We get value for what we pay. I'm not looking for a return on investment, I'm looking for functionality. The value is in the alerting functionality.

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RS
Staff Platform System Admin at BMC Software, Inc.

The issue that is impacting things is the licensing. The features are really good. The solution really helps us to find the appropriate person, per issue, and to resolve each one as soon as possible. But what makes things difficult is the licensing. We have to manage the number of users we onboard, and we need a buffer of 10 or 20 licenses because in an emergency or crisis situation, we might need all those buffer licenses.

Still, we have definitely seen cost savings when we are restoring a service disruption. When a Sev-1 is initiated, xMatters is triggered and calls the right person and he acknowledges. On a weekly basis it saves us between $100 and $200.

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SC
Lead Consultant, Owner and Founder at a tech consulting company with self employed

The cost of this solution was less than the cost of staff required for the same job, so it is saving money.

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NC
Service Delivery Coordinator at a computer software company with 10,001+ employees

I'm not involved with the numbers in that regard, but logically, we must have had an ROI because we've seen service gains. We've seen increased efficiency. It obviously passed in terms of time and cost savings across the board. All of our incidents are dealt with quicker now because the engineers are engaged so much quicker.

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SK
Works with 201-500 employees

We have seen a return on investment.

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AA
Engineer at a financial services firm with 10,001+ employees

There is a return on investment. Being able to restore internal and external customer applications and services has pleased our customers. It has given us the ability for a higher level of service to our customers. So, there is a return on investment.

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it_user803532 - PeerSpot reviewer
Director at a retailer with 1,001-5,000 employees

You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools.

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Buyer's Guide
xMatters
March 2024
Learn what your peers think about xMatters . Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.