xMatters IT Management Room for Improvement

Lead Consultant, Owner and Founder at a tech consulting company with self employed
The integration with other systems needs to be more flexible. The interface is a little bit rigid and can be improved. For example, it tends to operate on the attribute of a record. So, if a group has a name, it tends to want the group names as opposed to, for example, the ID of a record. It creates a problem because if you rename the record then you lose all of the connections. The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies. Otherwise, all you're doing is shifting the workload from an operational standpoint to an administrative one. View full review »
Development Manager at a non-profit with 1,001-5,000 employees
The ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them. View full review »
IT Production Assurance Manager at a wholesaler/distributor with 10,001+ employees
Some features that have been around a while could be refined or updated, in the same way other features of the product have been updated. Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The good thing about this setup is that you do not have to specifically target a person, or add them to the team. If they meet the criteria that has been configured for that dynamic team, the user will automatically be added to that team, and receive the notification. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually. In contrast, if you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult. If custom attributes could be exposed to the import/export process, provisioning of these dynamic teams would be much easier. View full review »
Find out what your peers are saying about xMatters, Everbridge, PagerDuty and others in IT Alerting and Incident Management. Updated: January 2021.
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