xMatters IT Management Scalability

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
In terms of scalability, there haven't really been any issues. We use the On-Demand version, which is the cloud version, not the on-prem, and we've never had any issues with the scalability. Maybe, if there are a lot of people to be notified during a particular incident - if we're talking a couple of hundred people for instance - it takes a little while for everybody to get called, which I would expect. But I've never really thought about that as a scalability issue. In the end, everyone who needs to get notified gets notified. View full review »
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
If you are willing to pay for the licensing of it, it is able to scale out. Also, the integration that they currently have with ServiceNow is very limited. View full review »
Tools Engineer at a energy/utilities company with 10,001+ employees
We have not noticed any scalability issues in the two years that we have used the system. We average 2000 voice and 35,000 SMS, with as many email deliveries per month. View full review »
Sr. Manager Enterprise Tools
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
Development Manager at a non-profit with 1,001-5,000 employees
We've never had any issues with scale. It's always met our needs. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
No. We chose xMatters over other products because we felt it could grow with our organization. We have expanded its functionality, but there are still features we plan to use later, like geographic location-based notifications. View full review »
IT Production Assurance Manager at a manufacturing company with 1,001-5,000 employees
No issues with scalability. View full review »

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