xMatters IT Management Stability

Dan Russo
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
Regarding issues with stability, none that I can recall. There have been some scheduled maintenance and downtimes, of course, but we've always been told ahead of time and have been able to plan accordingly. I honestly can't recall an unscheduled outage that we've experienced with the product. View full review »
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out. That has caused some issues during some of our longer outages. We have not contacted tech support regarding this, because usually by the time we get a chance to do it, the system is already back online. We have had some outages in the Asia Pac region. We have had only about two outages in the North America region regarding messaging. Most of the outages have been in the European or Asia Pacific region. View full review »
Tools Engineer at a energy/utilities company with 10,001+ employees
In the two years that we have used the system, we did encounter a few minor short-lived stability issues with one of their web servers. They were resolved quickly. View full review »
Sr. Manager Enterprise Tools
Luke Smith
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
We have not encountered many stability issues. There was a couple times in 2017 where notifications were delayed, but this was resolved quickly by xMatters. View full review »
Development Manager at a non-profit with 1,001-5,000 employees
We're using their cloud-based service or hosted service. We've never had any problems. View full review »
Adam Zollars
Director at a retailer with 1,001-5,000 employees
We have had a couple occasions where xMatters was not available, but these were short events. For business continuity, we backup all users and schedules to an Excel file weekly. View full review »
IT Production Assurance Manager at a manufacturing company with 1,001-5,000 employees
No issues with stability. View full review »

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