xMatters IT Management Valuable Features

Lead Consultant, Owner and Founder at a tech consulting company with self employed
The most valuable feature is the automation because it reduces the demand on resources. It automates the escalation of a ticket if the person doesn't answer within a certain amount of it, and it passes it on to the next person. People are required to respond, for example, by pressing the one key on the phone to acknowledge the call. If it was an email then it would require a reply or similar type of acknowledgment. Having this level of automation is a great benefit to being able to more quickly contact people. It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket. View full review »
Development Manager at a non-profit with 1,001-5,000 employees
Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event. Then, of course, there's the ability to define rotations and schedules for people who would be on call to handle those events. View full review »
IT Production Assurance Manager at a wholesaler/distributor with 10,001+ employees
* The ability to notify teams and monitor those notifications in real-time. * Time-based escalation of notifications helps us resolve issues much more quickly. View full review »
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