Technical support is not provided with the freeware version so we don't have any support activity with the OEM. 

View full review »

I believe the team contacted the technical team for assistance during some initial configurations. The responses were timely and helpful. I don't recall if it was through calls, but I think it was mostly via email or chat. 

View full review »

I have never had an issue that I needed to contact support. However, everything I have needed was able to be found online from the community or the Zabbix site manuals. Zabbix does offer support based on a subscription.

View full review »

Many years ago, when I worked for a different company, I had access to their support, and they were very good. They were very knowledgeable. I was working on versions 3 and 4. I also got training from them. They did a five-day training course for us. 

I am pushing my company at the moment to try and get an enterprise license so that we can get some on-site support and some guidance to make sure that we're deploying within recommendations and the way they would do it. At the moment, they're relying on me to get it up and running and make it work, but I'd love to have some support, and I know they're very good. It is an education company, and I am keen to get more people in front of it. There'll be more opportunities within the university itself from what we've already done, but that's a work in progress.

View full review »

I've never dealt with technical support. I cannot say how helpful or responsive they are. 

View full review »

I have never contacted them.

View full review »

We haven't used the support from Zabbix so far. At the moment, all we are doing is using the manuals to troubleshoot. The documentation is good. Otherwise, we are using the community forum if we have any questions especially for creating templates or something like that. The community forum is great.

View full review »

I have not used any support for the solution.

View full review »

I work with the public community like a public forum. So, when I have a request, I use the public community forums. We usually find solutions within a day or two, depending on availability.

View full review »

Support needs improvement. If you pay for it, it's fine. However, when you do not pay for support, you'll need to find answers to your questions by yourself. 

View full review »

Technical support is very good. We have straight contact with the Cisco technical assistance center. If there is anything that has to be changed or improved, then we can directly call them.

View full review »

Our customers have subscribed to technical support, but they never really used their technical support. Zabbix has never failed. Our guarantee had expired, and we started our own maintenance on top of Zabbix with some government clients, but we never had to use Zabbix support.

View full review »

Currently, our own team provides support, but in the future, we may use Zabbix support.

View full review »

We've almost never used their direct customer service. We use their forums if we have issues that aren't super critical but still need addressing. It's mostly community support, which is free, and we can get a bit of information by asking questions there. It's not really direct support, but more like community support.

We actually paid for support for the last couple of years and decided that we've got it under control. We're not paying for support anymore, so we feel confident enough to manage it ourselves.

View full review »

I have yet to reach out to the support. 

View full review »

We do not have a Zabbix technical support subscription. We manage it ourselves.

The blogs that are available online are okay.

View full review »

When we have a problem, we search the web site for how to resolve it. We have never had an issue that necessitated contacting technical support.

View full review »

Zabbix experts provide great ideas on the open-source forums for the products. The Zabbix community, including the CEO and the technical experts, are friendly. Since they are doing great with the community, I am confident they are doing great with their optional Technical Support which we have not subscribed to.

View full review »

I have used publicly available resources. I can't comment on their customer service.

View full review »

We have contacted technical support from Zabbix, and have spoken with partners from Poland. 

View full review »

We don't use technical support. We rely on the documentation. 

View full review »

My team has contacted support from Zabbix but they have very expensive. However, our management is still considering using the support.

The support from DX Spectrum we have not been happy with here in Thailand. They only have sales teams and not someone who can provide useful technical support.

View full review »

We have not had any events that the team has not resolved.

The system has good documentation and a community full of talent. 

View full review »

If you consider that Zabbix is open source, their technical support is fantastic because the people, the developers of the application, are the guys who do the technical support as well. You don't have to wait to get through different levels of technical support. You get a very, very knowledgeable person on the phone straight away which is a big plus.

View full review »

Technical support is very good. They are helpful and responsive and we are happy with their level of support. 

View full review »

I have not used technical support.

View full review »

I did not connect with Zabbix support, but the client's team connected with them. I worked with the client initially, and after that, I gave them access and everything else. They directly sync up with Zabbix's support team.

View full review »

We only used the product documentation, which could be better.

View full review »

We haven't had an issue with technical support. We fill out a form when we run into issues. They are largely quite helpful. 

View full review »

As we are using the free version, we do not have a support contract.

View full review »

The support is good. When we have something difficult to implement, we explain what the problems are and we get an answer quickly.

View full review »

I've never contacted technical support. I can't speak to how helpful or responsive they are. 

View full review »

We are using the open-source version and therefore we don't get technical support. However, if someone wants to opt for it, they can get it and technical support is great, even though we haven't used it yet.

View full review »

I have not contacted technical support. When I have an issue, I research their YouTube channel and watch their videos. 

You have to be patient. It helped to resolve the issues.

View full review »

Zabbix is not a licensed software. People don't buy licenses for Zabbix. Technically, we are a reseller. So what is it that we resell from Zabbix? The answer is their service. Either their contractual support, their annuity based support, or their technical support. We can get them involved in certain implementations if the customer requirements require that.

Zabbix technical support is sold separately.

View full review »

We don't use technical support. We have a contract, but we don't use it because there are not many problems.

View full review »

We get support from the community. It has helped us a lot. I'd rate Zabbix community support eight out of 10. 

View full review »

I have not been in contact with technical support.

View full review »

Their online help is okay, but not as amazingly good as Icinga, for example. Icinga has the largest user base as far as I can tell and I use IRC for help a lot and there's a lot of people in it. There are few helping with Zabbix. The forums are pretty up-to-date.

As far as tech support itself, I have emailed them about the flapping issue, but the main issue that bothers me is the flapping and infrastructure monitoring which is not very good. The support team suggested a few tricks which would help but not as much as I want. The support team is responsive, but nothing was resolved.

View full review »

Customer Service:

I don't have first hand experience with the Zabbix SIA support, but the support the community provides it's great.

Technical Support:

Based on the information I can see in the Zabbix forums and social networks I would say Zabbix SIA have engineers with an excellent technical level.

View full review »

When it comes to the code level on the development of issues, we contact Zabbix directly. Everything else, we have a few different people that can handle it internally. If we fail on that is when we contact Zabbix. Over the last three or four years, we have only contacted Zabbix once for a technical issue. Otherwise, our team is capable enough 

They also have a good amount of data on the forums. It's very unlikely that we would need to get in touch with the support service as the forum itself is great in that it has huge amounts of data. Any issues that you have, you just browse the forum, and you get a response if you ask questions. 

For us, that has been a good experience.

View full review »

Customer Service: For us, as partner the support we get from Zabbix is great. We get answers quick and they always take our issues seriously.Technical Support: There is professional support from Zabbix SIA that can be bought. They even offer to develop custom features in Zabbix if you like. Of course there are also the Zabbix partners like the company I work for that can provide support. View full review »

Currently, we have a support agreement with technical support, and we're happy with it. We have taken up a paid service on support models with them as a partner, but lately, our own developers have been solving any issues. So, for slightly over six months, we have not contacted Zabbit for support. 

View full review »

Zabbix support works through various channels and works responsive. We are also very glad with the community support where we also share our experiences. Currently there is an active community in Telegram https://t.me/ZabbixTech

View full review »

I've never contacted Zabbix technical support. I had no need to. The Zabbix forum was enough for my issues.

View full review »

The technical support is very quick. When I have a problem and I post it in the community, they answer me very quickly. For now, i don't need any technical support. 

View full review »

We don't have any experience with technical support. We haven't had any reason to contact them because we have been able to address any issues on our side.

View full review »

We are regularly in touch with Zabbix's technical support. Generally, there is little bit of challenge because of the time zones. Nonetheless, their tech support is not bad. It's good.

View full review »

We've used technical support in the past. They have different platforms that handle requests at different levels. The gold platform, for example, offers support but is slightly limited. 

View full review »

I have not personally been in contact with technical support.

View full review »

We have a partnership with a solution integrator, so we don't open a case directly with Zabbix LLC.

View full review »

Customer Service: ZABBIX SIA has almost 70 partners around the world and services are delivered in local customer languages :)Technical Support: ZABBIX SIA partners has levels (Reseller, Certified and Premium) and Premium partners are the best ones :) View full review »

The only Zabbix support that I use is Zabbix Telegram and Discord Community.

View full review »

I know they have one but I never had a chance to use it.

View full review »

I did not contact technical support.

View full review »

There are a lot of professionals and sites available, so we just get help from them.

View full review »

I’ve never used technical support because it is free.

View full review »

We have never contacted technical support. We've never had any problems which demanded support from the Ubuntu teams. 

View full review »

We haven't used technical support yet. I have attended a course with one of the employees at Zabbix, and he was very good.

View full review »

I haven’t used technical support yet.

View full review »

Customer Service:

We are partners, so customer service does not apply to us.

Technical Support:

We are partners with Zabbix. The response whenever we needed their technical assistance was excellent.

View full review »

The technical support is good. However, the support could be more knowledgeable.

View full review »

While I haven't ever actually reached out to technical support, I'd say that it would important to have access. If there was a question the community couldn't answer it would be nice to know if we could turn to Zabbix directly for assistance. 

View full review »

There are good resources to help with fixing your needs.

And while this is an open source software but has a good support team, however, we have not had the support needed before.

View full review »

We haven't had any issues with technical support. They've satisfied our needs to far. We don't have any complaints about the service they offer their clients.

View full review »

We only use the free version without support.

View full review »

Fortunately, we’ve never needed it, because we have very talented engineers in our team and there’s plenty of documentation available online. There are also user forums which are helpful most of the time.

View full review »

Never used the technical support.

View full review »

We have never used their technical support.

View full review »

Support is given through tickets, but I'm not directly in contact with Zabbix support.

View full review »

We have not had to contact technical support.

View full review »