Zapier Reviews

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Yago Casasnovas
Real User
Head of Customer Relationship & Operations - Digital Division at a leisure / travel company with 10,001+ employees
May 16 2017

What is most valuable?

* The concept of creating business rules and workflows without the need to code * The great number of Zaps available *... more»

How has it helped my organization?

Our business is an online travel agency. We have created some Zaps that automatically create Zendesk tickets when a... more»

What needs improvement?

I would expect to see more Zapier-own-built apps that provide business rule capabilities. The current apps are... more»

What's my experience with pricing, setup cost, and licensing?

I think the price is interesting for startups that need to focus on their core and want to solve interface issues... more»

Which solutions did we use previously?

I did not use anything previous to this solution.

What other advice do I have?

As I said before, it is very interesting for quick wins with a lack of resources.
Alexander Novikov
Real User
Quality Assurance Chapter Lead at a marketing services firm with 201-500 employees
Jun 14 2017

What is most valuable?

* Ability to easily connect almost any API to another API. We can get synergy that wasn't available before. * Ability... more»

How has it helped my organization?

Improved communication and efficiency through interconnection of instant messaging, email, CRM, ERP and ticket... more»

What needs improvement?

What I miss the most is the ability to share my Zaps with my teammates. If/Then/Else branching for multistep Zaps is... more»

What's my experience with pricing, setup cost, and licensing?

We define value by comparing the amount of time that we could have spent developing integrations on our own with the... more»

Which solutions did we use previously?

Yes, I personally used for my private automations. I also had some experience with IFTT, but the latter looks... more»

What other advice do I have?

If you want to save money on developer efforts and get quick automation, Zapier is the tool. And if your Zap runs more... more»
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Abraham Kashiwagi
Consultant
Project Consultant/Project Manager at a tech vendor with 10,001+ employees
May 17 2017

What is most valuable?

The most valuable feature is the webhook function that integrates to all the applications. Another valuable feature is... more»

How has it helped my organization?

It can do many things. But for this use case, we had summer school classes for sale. We needed to have student... more»

What needs improvement?

I think it’s brilliant because the webhook feature allows you to basically send information from any application and... more»

What's my experience with pricing, setup cost, and licensing?

I think it all depends on how many transactions or tasks you’re sending through Zapier. You’ll definitely want to make... more»

Which solutions did we use previously?

I used other types of solutions like MyFusion Helper or PlusThis, which are great for connecting my database system... more»

What other advice do I have?

Zapier can usually do what you want to do. You sometimes just don’t know how to do it. Make sure you ask if you’re... more»
Christophe Gagin
Real User
Co-Founder - CTO & Customer Success at a tech vendor with 11-50 employees
Oct 16 2017

What is most valuable?

The ability to connect web applications to trigger actions in another app after having enriched, formatted, delayed,... more»

How has it helped my organization?

I use it extensively for core-business usage. This includes: * - Tracking subscriptions lifecycle to trigger actions *... more»

What needs improvement?

Being able to share Zaps and organize them with teammates would allow sharing and refining scenarios and even combining... more»

What's my experience with pricing, setup cost, and licensing?

There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a... more»

Which solutions did we use previously?

We previously used IFTTT. Zapier provides email integrations that work in any situation. That was not the case with... more»

What other advice do I have?

Start with basic Zaps and scenarios, and then refine them. Give the Zapier features a try. These include formatter,... more»
Matt Stone
Real User
Director of Marketing Operations at a tech vendor with 201-500 employees
May 11 2017

What is most valuable?

Zapier's ability to connect disparate systems is incredibly valuable. It saves tons of development time as you're able... more»

How has it helped my organization?

We use both Marketo and Eventbrite, but there's no direction integration between the two platforms. Even before Marketo... more»

What needs improvement?

Continuing to build out the library of Zaps would be great, as well as exploring how to improve upon the limitations of... more»

What's my experience with pricing, setup cost, and licensing?

The free plan fulfilled our needs for a long time and is a great way to see whether Zapier can be useful. But consider... more»

Which solutions did we use previously?

Previously, I would tap into individual solution APIs and create custom bridges between them, if it was worth the effort.

What other advice do I have?

Give it a shot. It can save you a lot of time and help you create really elegant solutions at a low price and with a... more»
Developebb2c
Real User
Developer
May 16 2017

What is most valuable?

Zapier interacts with multiple applications and services. The ability to pull in data from a range of services and... more»

How has it helped my organization?

Trello, sheets, and emails.

What needs improvement?

The error reporting UI and organizing Zaps could be improved. We had a problem where multiple users were firing similar... more»

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and based on successful completion of a Zap. So use filters.

Which solutions did we use previously?

We looked into using IFTTT, as well as building the services in house. However, Zapier had links to more services and... more»

What other advice do I have?

Start with the basic package and give Zapier a try. Build small simple Zaps that automate parts of an administrative... more»
Lieven Oosterlinck
Real User
Technical Marketing Manager at a tech vendor with 51-200 employees
Mar 19 2018

What is most valuable?

The countless integrations that Zapier makes possible are easy to set up and are valuable. As a SaaS provider, we use... more»

How has it helped my organization?

Digging further into the tool integrations, we can use the data from one tool we use, connect it with Zaps to another... more»

What needs improvement?

In the past years, I've seen Zapier improve a lot in the user interface and in the amount of possible integrations. I... more»

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing, start with a basic plan and go forward from there. If you don't need a lot of integration,... more»

Which solutions did we use previously?

I never tried a different solution. Zapier is the best known integrator with good pricing. It is probably the market... more»

What other advice do I have?

Try the free version first, just to build and test your Zap. You have nothing to lose!
Rowena Bolo
Real User
Digital Marketer at a tech services company with 1-10 employees
May 21 2017

What is most valuable?

As a marketer, the most valuable features are automation of the following: * Content curation * Client onboarding *... more»

How has it helped my organization?

* We use it for social media curation, sales funneling, and client onboarding automation. * We also use it to gather... more»

What needs improvement?

Some integration isn't available. I think the expansive list of software that they support just reflects Zapier’s... more»

What's my experience with pricing, setup cost, and licensing?

We are a startup, so getting the starter plan was the most practical option for us.

Which solutions did we use previously?

Zapier has been "top-of-mind" when an automation tool is mentioned.

What other advice do I have?

Zapier is a powerful tool. It’s really up to the users to maximize its capability and use it with as many Zapier hacks... more»
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Zapier Questions

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Zapier Consultants

What is Zapier?

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.


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