Zapier Room for Improvement

Founder & CEO at a tech services company with 11-50 employees
The only thing that we find that could be better is system-to-user task automation. That's actually where we come in and what gives us work. System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome. If they're able to move Zapier in that direction, with two-way communication between the users and Zapier, it will be very powerful. View full review »
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