I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal communication with teams as well, and for resolving tickets through emails and through social media since it is so fast and straightforward to use.

The knowledgebase are vital in helping us create professional knowledgebases that guide our clients in terms of how to use our products and services without even making support requests.

We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same Zendesk platform. There is no need to take the conversation or customer query outside, to some other communication channel.