Zendesk Chat OverviewUNIXBusinessApplication

What is Zendesk Chat?

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk Chat Customers
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Chat Video

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ManishArora
Vice President at Bypass Network Services
Real User
Top 5Leaderboard
Flexible, stable, and allows for faster delivery of support

What is our primary use case?

We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same Zendesk platform. There is no need to take the conversation or customer query outside, to some other communication channel.

Pros and Cons

  • "We like the mobile application, which allows us to provide a faster response to the customer."
  • "We would like to have auto-templates for TT closure and TT updates."