Zendesk Guide Pros and Cons

Zendesk Guide Pros

reviewer1434366
Sr Business Analyst III/ Project Manager at a tech services company with 1,001-5,000 employees
It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them.
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reviewer1434366
Sr Business Analyst III/ Project Manager at a tech services company with 1,001-5,000 employees
The product offers very good management. It has a great ability to assign tickets based on content.
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Zendesk Guide Cons

reviewer1434366
Sr Business Analyst III/ Project Manager at a tech services company with 1,001-5,000 employees
It wasn't easy to set up so we're only using a third of all of the features,
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reviewer1434366
Sr Business Analyst III/ Project Manager at a tech services company with 1,001-5,000 employees
The solution itself wasn't easy to set up.
View full review »
Find out what your peers are saying about Zendesk, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2021.
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