Zendesk Guide Valuable Features

reviewer1434366
Sr Business Analyst III/ Project Manager at a tech services company with 1,001-5,000 employees
In terms of the most valuable features, we like the SLA options and the reporting feature because it runs a report. Additionally, it has good management, the ability to sign tickets based on content, multi-channel support, the self-service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them. We go in there and we set up our requests for how we want it for each of our groups, meaning for the Salesforce team, and so forth. And then we change it accordingly, adding different features or attributes based on the need, and then run reports. View full review »
reviewer1434366
Sr Business Analyst III/ Project Manager at a tech services company with 1,001-5,000 employees
The product offers very good management. It has a great ability to assign tickets based on content. There is multi-channel support and a self-service portal. The product integrates well with Salesforce. The product features as we were currently using them are fantastic. The solution offers a very good SLA. View full review »
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