Zendesk Guide Questions
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Sep 01 2021
If you were talking to someone whose organization is considering Zendesk Guide, what would you say?
How would you rate it and why? Any other tips or advice?
Help Desk Software Questions
Sep 19 2021
What is the best lightweight ticketing system with superior communication options for an educational organization?
Hi community members,
We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).
Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.
Can you recommend a good product/solution that matches the mentioned requirements?
Thanks in advance!
Aug 30 2021
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?
Aug 17 2021
Which help desk software would you recommend for this purpose?
Jul 21 2021
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