Zendesk Support Primary Use Case

Customer Success Manager at a computer software company with 51-200 employees

We primarily use the solution for customer-facing tickets.

The solution is a kind of standard SaaS support for our customers when they have technical issues. Usually, they'll generate the ticket, sometimes they are not sure and may contact me as the main point of contact for our partnership. I'll generate the ticket with them CC'd on it. Then our support team takes it from there. Sometimes there's an additional contact that the customer may have provided and I'll add those in. We use the Slack integration with Zendesk Support. I'll usually add the additional context via the Slack integration, so it's added to Zendesk.

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Managing Director at GTI Digital | Finanblue

We run our support and customer services flow through Zendesk. The primary use for the solution is customer experience and assistance.

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Senior Application Support Engineer at a tech services company with 51-200 employees

I'm in support and I'm using it basically for incident management and things like that.

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