Zendesk Support Pros and Cons

Zendesk Support Pros

BX
Customer Success Manager at a computer software company with 51-200 employees
The initial setup is simple and straightforward.
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Managing Director at GTI Digital | Finanblue
The feature to move over my customer experience team tickets for different specialists is very valuable for my team.
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AR
Senior Application Support Engineer at a tech services company with 51-200 employees
It's very convenient to use.
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Zendesk Support Cons

BX
Customer Success Manager at a computer software company with 51-200 employees
Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful.
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Managing Director at GTI Digital | Finanblue
The solution could integrate better with QR codes from some websites such as Facebook.
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AR
Senior Application Support Engineer at a tech services company with 51-200 employees
They have something called Zendesk Explore, which isn't as good as what they had in place previously.
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Find out what your peers are saying about Zendesk Support vs. Zoho Desk and other solutions. Updated: July 2021.
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