Zendesk Support Valuable Features

BX
Customer Success Manager at a computer software company with 51-200 employees

I always find myself exclusively on Slack using Zendesk. I really enjoy the Slack integration. I don't think I've ever been the actual interface for Zendesk. Our support team of course lives in the Zendesk interface every day. I kind of just use the Slack integration. 

The stability is very good.

The initial setup is simple and straightforward.

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Managing Director at GTI Digital | Finanblue

There are a lot of features to speak about. The solution has a strategic vision indicator that is a plus for me because I need to understand our customer's reason for contact, what kind of customers contact us, what issues are most frequent, what kind of issues we can solve in a better time, or the time of the day do we give support. This allows us to improve ourselves as a business.

The solution is very critical for us because we can extract information about Net Promoter Scores which is in general terms, the satisfaction of our customers, we can prioritize some developments or improvements that we need to make in our systems. 

The feature to move over my customer experience team tickets for different specialists is very valuable for my team.

The customization that is in place is really fast.

A very complete solution.

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AR
Senior Application Support Engineer at a tech services company with 51-200 employees

It's very convenient to use. 

We can add the time, including the time it takes for a particular incident ticket to be resolved. It's convenient that we can add the time taken for each incident ticket. It helps illustrate how long issues take to resolve.

The solution is quite fast.

It is quite a stable product overall.

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Find out what your peers are saying about Zendesk Support vs. Zoho Desk and other solutions. Updated: July 2021.
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