Zendesk ROI

LL
Customer service manager at a healthcare company with 1,001-5,000 employees

We receive less questions from customers, so this is a big win for our support. 

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AM
Project Manager/Product Owner at a tech services company with 11-50 employees

I'm not sure if we can really point to an exact ROI, however, it would be a good item to watch in the future.

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it_user433563 - PeerSpot reviewer
VManager, Product Catalog, Quality Control & Customer Service at a retailer with 51-200 employees

Zendesk is an invaluable tool. It's tough to put a price tag on it, but it's definitely worth the investment.

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Buyer's Guide
Zendesk
March 2024
Learn what your peers think about Zendesk. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
it_user347661 - PeerSpot reviewer
Senior Operations Manager at a tech services company with 1,001-5,000 employees

The ROI is related to your requirements and what you are trying to achieve and how well they address those needs. For us, it does what we need, which is ticketing, reporting, automation, responders, use of .csv imports, data extracts, API use for Help Center and other projects.

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CC
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam

We were a very small company. If we switched to anything to help make things more efficient, and we immediately saw an ROI. This was true with Zendesk as well. 

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it_user430629 - PeerSpot reviewer
Customer Support/Retail Division at a consumer goods company with 501-1,000 employees

ROI I would say it has been good.

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it_user357579 - PeerSpot reviewer
Technical Support Engineer, Team Lead at a computer software company with 501-1,000 employees

The ROI is amazing. We had a team of 21 and were able to reduce it to seven members, and they are able to handle the same load.

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it_user347544 - PeerSpot reviewer
Sr Director of Channel Sales and Customer Service at a tech services company with 501-1,000 employees

ROI is easily over $50,000 per year.

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it_user405756 - PeerSpot reviewer
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company with 51-200 employees

As I am no longer with the two organizations that utilized Zendesk, I cannot comment on this question.

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it_user421542 - PeerSpot reviewer
Subject Matter Expert at a tech services company with 501-1,000 employees

The ROI was quite noticeable. Ever when writing off the previous system, Zendesk’s annual license fee for the same number of users (even a few extra) still came out more affordable. Once you factor in the productivity increase, it was a no-brainer for us. The sales team where also quite accommodating in terms of licensing and advice. There are different types of user licensing, and we could leverage this easily.

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it_user346989 - PeerSpot reviewer
IT Specialist at a non-profit with 501-1,000 employees

ROI is difficult to gauge, but Zendesk is willing to work on pricing for non-profits.

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it_user628071 - PeerSpot reviewer
Consultant en organisation & chargé de mission à l'international

It is under assessment. I think the ROI is fairly good!

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Buyer's Guide
Zendesk
March 2024
Learn what your peers think about Zendesk. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.