Zendesk ROI
LL
Ludovic Leleu
Customer service manager at a healthcare company with 1,001-5,000 employees
We receive less questions from customers, so this is a big win for our support.
View full review »AM
reviewer1434366
Project Manager/Product Owner at a tech services company with 11-50 employees
I'm not sure if we can really point to an exact ROI, however, it would be a good item to watch in the future.
View full review »Zendesk is an invaluable tool. It's tough to put a price tag on it, but it's definitely worth the investment.
View full review »Buyer's Guide
Zendesk
March 2024
Learn what your peers think about Zendesk. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
The ROI is related to your requirements and what you are trying to achieve and how well they address those needs. For us, it does what we need, which is ticketing, reporting, automation, responders, use of .csv imports, data extracts, API use for Help Center and other projects.
View full review »CC
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
We were a very small company. If we switched to anything to help make things more efficient, and we immediately saw an ROI. This was true with Zendesk as well.
View full review »ROI I would say it has been good.
View full review »The ROI is amazing. We had a team of 21 and were able to reduce it to seven members, and they are able to handle the same load.
View full review »ROI is easily over $50,000 per year.
View full review »As I am no longer with the two organizations that utilized Zendesk, I cannot comment on this question.
View full review »The ROI was quite noticeable. Ever when writing off the previous system, Zendesk’s annual license fee for the same number of users (even a few extra) still came out more affordable. Once you factor in the productivity increase, it was a no-brainer for us. The sales team where also quite accommodating in terms of licensing and advice. There are different types of user licensing, and we could leverage this easily.
View full review »ROI is difficult to gauge, but Zendesk is willing to work on pricing for non-profits.
View full review »It is under assessment. I think the ROI is fairly good!
View full review »Buyer's Guide
Zendesk
March 2024
Learn what your peers think about Zendesk. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.