Technical support is great. In Morocco, we can get both English and French support and find them to be very helpful. 

I have always had satisfactory support from them. I even have some personal favorites. People there are very friendly and very responsive and they provide an on-demand service. It doesn't matter whether you are a platinum customer or what type of customer you are. They are always rational and provide solutions on time.

Zenoss tech support answered relatively quickly. All the solutions are good. I do not have direct experience with them, but good responsiveness. They are relatively quick in response times.

Zenoss support is good.

I would rate the technical support a seven out of ten.

I've only used technical support one or two times as I was having a bit of trouble with official ZenPacks. I sent an email with my case. I received a case number and the response was very fast. In less than one week, or five days, I received the new ZenPack with the features that I needed for my specific devices. The support was very good and the service was only a few days or more. In Zenoss, support is fast and strong and works very well.

Technical support is 3/10, poor:

• Incomplete and poor documentation
• Undocumented processes
• Inconsistent solutions to problems depending on source